1) the order entry person messed up entering my billing address which was the same as my shipping address. 2) had to recall and wait on hold for another long period of time. 3) had to reorder the item which was a second billing and wait for first billing to be canceled on my credit card. 4) person who took second call was very rude. 5) had to recall a third time to ask for an invoice as one was never sent. "this person was much nicer" 6) never received anything saying if and when it shipped along with a tracking number. very disappointed in my first purchase with you. will not be buying from you again anytime soon.