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ALEKO Reviews

3.9 Rating 3,356 Reviews

96 %

of reviewers recommend ALEKO

Company Reviews

Product Reviews

3.9

Based on 3,356 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ALEKO:

ALEKO Products was established in 2005, as a small family owned business, located in Seattle, Washington. From that time, our store has gradually grown and has now newly expanded to Canada. It is an easy, one stop shop to access all of our unique varieties of products.

Visit Website

Phone:

833-926-2323

Email:

ali.marks@alekoproducts.com

Location:

8307 S 192nd St,
8307 S 192nd St
Kent
98032

ALEKO 5 star review on 28th April 2024

Guillermo De La Garza

ALEKO 5 star review on 28th April 2024

ALEKO 5 star review on 28th April 2024

ALEKO 5 star review on 26th February 2024

ALEKO 5 star review on 22nd October 2023

KFS Paula Kulhanek

ALEKO 5 star review on 22nd October 2023

KFS Paula Kulhanek

ALEKO 5 star review on 22nd September 2023

166

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I needed to order half of a dual swing gate but was told I had to purchase the entire gate. Then I ordered the entire gate and it is on back order for 3-4 weeks. I will not do business with you again.”

“No one returned a call to let me know what I should do to fix the motor on the gate opener. Have called several times and am still waiting.”

Hello, our technical department has been backed up for a few days and we apologize for the inconvenience this has called. Please provide us with a good call back number and we will have a technician give you a call on Monday morning. Sincerely, customer service department.

“Items we're damaged. We needed them for a party and we wish they would have been packaged better to withstand hauling.”

“I’m still waiting for my order and can’t find the status. There is no easy way to track orders through your website”

Please e-mail us at SALES@alekoproducts.com and we will provide you with a tracking number.

“I looked you up on the Internet and I was pleased when I see him I called and placed an order for five items. Your company sent three and then two days later send one more item but after all of that you were still short one item. After opening the boxes my 8 x 8 on he was missing the bolts to attach the awning to the trailer so I had to go to Home Depot and get the The bolts and screws that were missing. Then moving onto my 13 x 8 awning after I open the box it was the wrong morning. I ordered a 13 x 8 owning complete motorized and received a 13 x 8 manual. So after a lot of confusion with your sale stuff They finally decided to ship the proper awning and ship the missing replacement fabric for a 15 x 8 Awning . The sad part here is I took three days off to install these two awnings and to replace a 15 x 8 fabric now I’ve wasted my time. You need to check with your quality control he needs to learn to do his job and to check the boxes to make sure the customer is getting what he purchased not what is written on the box he also needs to make sure that he ships all the items That were bought and paid for by the customer. At this time I will not recommend anyone to buy from your company, I have been treated very poorly thank you Ron Koch”

“My package has been setting in waycross ga witch is 30 miles away . Going on 3 days by the time I get it. Thank God I'm not in a hurry for it being I ordered another package the same day and had it for 2 days now. Thanks for asking”

“Ordered a product and paid for expedited shipping that arrived with bad a motherboard (Gate opener). Had to buy a replacement and then pay for expedited shipping again and then ship the bad product back to them to get the refund on the replacement order. All shipping was on my dime. And they would not tag the replacement product as a warranty replacement so I got stung with Taxes and Duty again. Left messages for managers so we'll see if there is a call back coming as this situation is ongoing. Customer service rep was very nice and service was good other than this issue.”

“Direction on how to put the awning together was wrong. It was very frustrating experience! I wouldn’t ever recommend your product.”

We were working hard to create new awning manual and it's finally here. Check out this link to see manuals for 2 and 3 arms units. http://www.alekoproducts.com/aleko-products-manuals-a/304.htm

“Swing gate system and gate. Overall, installation complicated, need to fabricate and order parts constantly, components quality low to medium, failing parts - I regret going with this company and did not save much $ by. It going with the professional gate company.”

“Suction head loose, box damaged, can’t tighten head. When trying to install suction and discharge hose, head slides sideways. I need replacement please”

“I have been waiting for my new awnings and when it arrives it is now the wrong color. I was also told I would get a 10% discount if I gave good feed back service was good so I placed the order only to find out I had to do the feed back before I placed the order so I lost out on the discount then I get the wrong product. I am not a happy camper.”

Hello Chris Walsh, We are sorry for this inconvenience. As i can see we have shipped out the correct product of the blue fabric for the awning on 03/06/2018. Please let us know, if there is anything else that we could do for you. Thanks so much. -ALEKO

“The box was delivered with a huge hole in one end. All of the hardware, including brackets, was missing. When I called to get the hardware sent, I was told the hardware couldn’t be expedited without a cost to us. Now, we are delayed at least another week before being able to mount our awning.”

“I have ordered two gate openers, two key pads and one exit wand. Each time, the manuals are poorly written, the first opener had to be replaced due to bad transmission and the bluetooth keypad would not work beyond about 10 feet. Technical support has given me bad information and led to incorrect purchases on several calls. I will try one last time.”

“I went through 3 installers. One of which was a well known Houston Awning Co. When awning is extended, it is only about 2-3 feet above deck. Pitch has been adjusted. I ordered legs to try to support awning. They are to extended and should lock to desired length. Well they do not lock and now this 71 yr old must try to gerryrig these things. Kare Hardin”

“The instruction and assembly instructions were very vague and were not even for the same unit I received. In addition, the unit was missing essential hardware needed for assembly.”

Hello, Thank you for your feedback and I do apologize for the inconvenience. Feel free to contact us via email to let us know if there is any way we can improve your experience with us Email :sales@alekoproducts.com Thank you

“Still have not received my order!”

“Was not informed that part of my order was not available and would be on back order. Having to wait to install my gate opener. If I would have known I might of bought from some one else.”

“Didn't get instructions, have a lot of parts missing.😪”

“The product not arrived yet, and you are asking me for a review of your service.”

“Not as described”

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ALEKO is rated 3.9 based on 3,356 reviews