ALEKO Reviews

Name: ALEKO
Address: 8307 S 192nd St, 8307 S 192nd St, Kent
Rating: 3.86

3.9 Rating 3,326 Reviews

70 %

of reviewers recommend ALEKO

3.9

Based on 3,326 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ALEKO:

ALEKO Products was established in 2005, as a small family owned business, located in Seattle, Washington. From that time, our store has gradually grown and has now newly expanded to Canada. It is an easy, one stop shop to access all of our unique varieties of products.

Visit Website

Phone:

833-926-2323

Email:

petr.strizheus@aleko.com

Location:

8307 S 192nd St,
8307 S 192nd St
Kent
98032

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ALEKO 5 star review on 17th January 2026

189

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Michael Perez, was so helpful, pleasant and I couldn’t be more grateful. He deserves 10 stars. And a raise! Thank you so much Michael.”

Helpful Report

Hi Judie, Thank you for your positive review. We are happy to hear that Michael was a wonderful help to you. We will make sure management hears about his great work. We hope to do more business with you in the future. Thank you.

“The advertising says HIGH QUALITY but in my opinion they are any thing but. The installation instructions are not very complete and tell you to install parts after you have it completely together so you have to take it back apart to install the support roller the model I purchased is 20 foot long and one support roller is not sufficient and was told that by one of the sales reps the ends of the support arms started cracking and splitting apart and the one support roller broke on the first attempt at extending the awning out I contacted aleko and they would not warranty the part because they couldn't verify if it was factory defective or improper install well if you read the manual it only goes on one way and it was installed correctly so I had to buy a replacement roller support and I purchased a second roller support because one isn't enough to support the 20 foot tube. The materials used are cheap and weak and will break if you try to adjust any part of the awning. I WOULD NOT RECOMMEND THIS AWNING TO ANYONE.”

Helpful Report

Hello Joseph, thank you for your review and for voicing your concerns. I am sorry to hear about your poor experience with our awning. We strive to offer the best customer support for every customer and we sincerely apologize that you were not properly taken care. It would be my pleasure to speak with you and discuss your experience further, please call our office at (833)926.2323. Thank you.

“Michael Perez, was amazing and he deserves 10 gold stars. His patience his care, and I have never dealt with such a kind caring representative. And your company should be grateful to have him as an employee. Thanks again Michael”

Helpful Report

Hello Judie, Thank you so much for your review and your positive words! We strive to give our customers the best care and attention. Michale does deserve all the gold stars, I will make sure management hears about his great work. Thank you, look forward to working with you again.

“Rudy was professional in every way! Excellent product knowledge and courteous…”

Helpful Report

Dan, thank you for your positive review! We appreciate your kind words and will surely pass the word along to management about Rudy great help. Look forward to working with you in the future! Thank you!

“The only thing good about our experience was the delivery was on time. Poor product, company cannot even provide answers to specific questions about the product should something go wrong. Customer service is only helpful in the pass the hot potato game. I gave the company 1 star because I could not give 0 stars. DO NOT USE THIS COMPANY. BETTER OFF WITH ANYONE BUT ALEKO!!!!!!”

Helpful Report

Hello Tina, I am so sorry that you are left feeling this way. I can ensure you that our customer service reps do their best to help every customer and offer the best resolution to each case. I would love to speak with you about your experience; call our office at (833) 926.2323. Thank you!

“Rudolf answered our questions through email and was very helpful. Thanks”

Helpful Report

Thank you for the positive review and your kind words. I will be sure to let management know about Rudolf's great help. Thank you.

“Rudolf answered our questions through email and was very helpful. Thanks”

Helpful Report

Thank you for the positive review and your kind words. I will be sure to let management know about Rudolf's great help. Thank you.

“They have by far the worst customer support team and the technical support has no idea what gate operators there company sells or how to troubleshoot them, how can you be a technical support person but no idea what your doing.”

Helpful Report

Hello, I am so sorry to hear about your poor experience with our company. I would love to take some time and talk to you about it. Feel free to call us at (833) 926.2323. Thank you!

“Rudy the customer rep was very pleasant and super helpful in answering my questions and addressing my issues. He processed a replacement part that is critical to enjoying my awning. Thanks Rudy! -Joe”

Helpful Report

Hello Joe, Thank you for your positive review! We appreciate your kind words and are glad that Rudy was able to address your concerns. Looking forward to doing more business with you! Thank you.

“Good product and excellent customer support to help with assembly and installation. Aaron in Customer Support was excellent!”

Helpful Report

Hello Joe, We are glad to know that you had great customer service! Thank you for the positive review! I will be sure to let management know that Aaron has been a great help to you. Looking forward to serving you in the future! Thank you!

“Resolved my issues right away”

Helpful Report

Thank you for the positive review! We always strive to offer great customer service and take pride in our products. Look forward to doing business with you in the future!

“Bought Gate Opener Aleko AC 1400. Ordered photo-cells. We've hired two certified electricians to install and wire it to the KZB13 mother-board. Neither has been able to get it to work. The instructions are terrible. They both called Aleko support without help from them. We had them send us a second photo-cell, it didn't work, had them send us a 3rd photo cell..Called Aleko support: "we have no no technician available. Can't find any complete instructions on YouTube that fully explains how to wire it. They wired it per the instructions available in the package and it didn't work. Sent them an email explaining what has happened, that is has cost me more than what I paid for it in the first place. That I was disgusted with their product, asking what they are going to do about it......WITH NO REPLY. To say the least: I will never buy another product from ALEKO.”

Helpful Report

“Customer excellent I will recommend Aleko to all my friends an family”

Helpful Report

“Excellent service will be recommended”

Helpful Report

Thank you for your positive feedback. We appreciate your business and look forward to hearing from you in the future.

“Rudolph has been able to help us in our times of crisis. He is EXCELLENT.”

Helpful Report

Thank you for your feedback! So glad that Rudoph was there for you. I will make sure to pass your kind words to management. Looking forward to doing more business with you!

“Rudolph was very helpful. He was knowledgeable about the awning product that I was having trouble with programming. He knew details of the product that was not in the instructions that were key to getting our awning programmed correctly.”

Helpful Report

Hello, Thank you for taking the time and leaving a positive review. I will be sure to let management know about Rudolph's great customer support. Hope you enjoy your awning for many years to come! Looking forward to doing more business with you!

“This company is horrible. We ordered a sauna. The heater, lights, and wiring were all missing or broken. Costumer service keeps giving us the run around and no one will actually help us. We received the item on feb. 15, started emailing in feb. 18 and nothing has been resolved. We have a $5000 piece of junk and this company (multiple people!!) have been no help. It is so unprofessional how they treat people. Please save your money and do not buy from this place!!!”

Helpful Report

“Good shopping experience, unbeatable prices, magnificent customer support”

Helpful Report

Hello! Thank you for your review, we hope you enjoy your product!!

“Called tech support to correct an out of the ordinary problem I caused while programing one of my two ALEKO LM171 wireless keypads to operate my ALEKO AC1400 gate opener. I was lucky enough to get support from Michael P. who works out of Jacksonville FL. I say lucky because Michael besides having exceptional technical knowledge he also possesses extraordinary patience, a can-do attitude and the listening skills it takes to work with a 71-year-old (me) technically challenged customer. Michael corrected the problem/mistake I made programing one of my wireless keypads and stuck with me until we verified it was working correctly. Thank you Michael and thank you ALEKO for making a great gate opener.”

Helpful Report

Hi Zan! Thank you for your review! Happy to hear Michael was able to assist you with all the issues. I hope you enjoy your Gate Opener for years to come.

“I am very satified with my purchases, I did write to ask about the curtains on the gazebo and was given an answer,(not one I wanted but I got answered)”

Helpful Report

Hello, Thank you for your review. I am sorry you did not receive the answer you were looking for, we strive to provide the best customer service. Please give us a call at 833-926-2323 to assist with any questions or concerns.

ALEKO is rated 3.9 based on 3,326 reviews