ALEKO Reviews

Name: ALEKO
Address: 8307 S 192nd St, 8307 S 192nd St, Kent
Rating: 3.86

3.9 Rating 3,283 Reviews

70 %

of reviewers recommend ALEKO

3.9

Based on 3,283 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ALEKO:

ALEKO Products was established in 2005, as a small family owned business, located in Seattle, Washington. From that time, our store has gradually grown and has now newly expanded to Canada. It is an easy, one stop shop to access all of our unique varieties of products.

Visit Website

Phone:

833-926-2323

Email:

petr.strizheus@aleko.com

Location:

8307 S 192nd St,
8307 S 192nd St
Kent
98032

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ELLEN M ASHLEY

Patti Bantam

Karl Schneller

Eugene DiGiacomo

ALEKO 5 star review on 4th December 2024

Eileen Sacks

184

Anonymous

Anonymous // 01/01/2019

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“Nice customer service, called and talk to Conan regarding sauna and he was able to answer all my questions and we place order without any issues.”

Helpful Report

Thanks Vlad! That's amazing! I'm so glad things worked out well for you. It was a lot of hard work but we did it together! Thanks for trusting us! Any thoughts on what we can do to make this even better for you? We love working with you! Thank you, ALEKO

“Really cool stuff at nice prices.”

Helpful Report

Alpal, Thanks again for sharing your thoughts with us. I'm so happy you're satisfied with the outcome. Any thoughts on what we can do to make this even better for you? Thank you, ALEKO

“We ordered a green awning. They sent a blue one. We called to get the exchange, but they did not have any green ones. They wanted us to pay for return shipping. We contested that and they did send us a return label. We sent back blue awning immediately. Still waiting for our refund 3 weeks later. Had to dispute it with our credit card company, and it still isn't resolved. Customer service is very bad.”

Helpful Report

Hi, Thank you for reaching out to us regarding your concerns. I do apologize about the inconvenience this may have caused you as this was never our intent. Looking at your order, I see a full refund has been issued. Please allow 2-7 days for the refund to show back up into your original purchase method. Once again, I do apologize about the experience you have had. Please let me know if this has been taken care of to your liking. Thank you!

“I ordered a tent because it said pop-up, when i received the tent it was a bunch of poles which had to be assembled, if you have to assemble it, it is not a pop-up. when i contacted customer service they had the nerve to want me to pay for shipping if i returned i”

Helpful Report

Hi, Theresa, Thank you for writing this review. We're extremely sorry for the inconvenience. Please allow us to fix this minor mistake as we would like to keep you as our valued customer. We will get in contact with you shortly to provide you with the correct product.

“Great support and service from Ahmad N from Aleko. Greatly appreciated and knowledgeable on the product!”

Helpful Report

Thanks Ahmad! That's amazing! I'm so glad things worked out well for you. It was a lot of hard work but we did it together! Thanks for trusting us! Any thoughts on what we can do to make this even better for you? We love working with you! Thank you, ALEKO

“I would like to give 5 stars but my experience is tiresome & ongoing! My sliding gate order was made July 7 2020. So far I’m still trying to get everything. Just received 3 6’ v- tracks. I need 2x18’. 3x6’ is only 1x18’. I guess when it rolls open it’s supposed to roll on my grass! They did change the web site because when I first ordered It showed (4) 18’ now it shows (2) 18’, I also was missing my (2) 12” guide rollers! My next order was for the opener. It was supposed to have 2 remotes & I ordered 1 extra. I received the extra but not the 2! I know it’s 2020 and we have a pandemic and this is a Washington company with shipments via China and Tariff Trump is POTUS but I’d like to get this all done by election so I don’t have to get out of my car during BLM riots oh I’m sorry protests!”

Helpful Report

Hi Jon, Thank you for reaching out to us regarding your concerns with Aleko. I do apologize about any inconvenience this has caused you as well. Taking a look at your order, I see there were replacement orders made for the items you have specified. Did you have a chance to look at these items and see if they worked for you? Please let us know. Thank you!

“I bought this in March, and it lasted 4 months. Bubble jet and heater button do not work now. HORRIBLE customer service. You can never get anyone on the phone and when you do they accidently hang up. I gave it one star because I could not give it minus. garbage.... paid alot of money for something that is useless. PLEASE DO NoT BUY.... it will not last and you can NEVER get ahld of anyone... There are much better spas out there and customer service is better than Aleko.”

Helpful Report

Hi, Thank you for reaching out to us regarding your concerns with Aleko. I do apologize about the inconvenience this has caused you as well. I will have a technician reach out to you ASAP so they may assist you with the issues you are experiencing. Please let us know if this works with you. Thank you!

“First I asked for install instructions. They sent me the wrong ones that had a longer rail. I moved my sidelight due to this and it did not need to be moved so now i have a hole in the side of the rig. The "correct" instructions came in Chinenglish and also had the incorrect dimensions. Fortunately I was smart enough to put together the pieces on the ground and adjust the rails as necessary. It was about 1/2" off on the overall Center to center. When i did get installed, the motor does not work. I have been going back and forth with customer service for 3 weeks with no resolution. I currently have a working manual shade but it is a workout. The customer service has been absolutely terrible. I understand having some delayed response with the current situation but come on!”

Helpful Report

Hi, Thank you for reaching out to us with your concerns and issues. I truly apologize for the inconvenience this has caused you as this was never our intent. I wanted to let you know that I have created a new order for you. Unfortunately, the RV motor is out of stock, we are expecting a new shipment to come in towards the middle of October to late October. Once available, we will ship it out right away for you. We thank you for your patience with us. As always, stay safe and have a great day!

“Working via email was challenging when trying to determine if the 10 X 8 awning replacement would work with my existing Perma Systems retractable awning. However, they assured me it should and I could return if it didn't. Well it did work and looks fantastic. Prompt shipping and delivery. The only minor issue was they shorted be one piece of spline of the correct size. No big issue, as I just re-used the original one.”

Helpful Report

Hello, Thank you for your review. We appreciate your concerns and ideas. Please let me know if you have any questions or concerns. Thank you, ALEKO

“Ordered a 3000 dollar driveway gate relieved it damaged and missing half the order and the customer service refuses to refund my money fix the damages or give me my missing parts been communicating with them for atleast a month and have gotten literally no where”

Helpful Report

Hi Frederick, Thank you for expressing your concerns with us today. I would like to apologize about the delay in response that you have been receiving. I was taking a look at your order and I see that it is currently being worked on by our LTL team. I will get them to expedite a resolution for you and give you a call back as well. If this handling is not sufficient, can you tell me what you would like us to do. Thank you!

“this is my second Aleko 20' by 10' awning... it is excellent product... Recently I replaced our 12' long awning with 20' Aleko awning... (first 20 footer I've installed @ our cottage years back).. Very good installation manual which in my case must be read only to find screewups after installation... lol... Installed extra steel cable guidance on both side to keep awning from flapping on windy days... works like a charm... Thank you Aleko for very good product and affordable price... and no, I am not paid by Aleko for good review, just a satisfied customer...”

Helpful Report

Thanks Dan! That's amazing! I'm so glad things worked out well for you. It was a lot of hard work but we did it together! Thanks for trusting us! Any thoughts on what we can do to make this even better for you? We love working with you! Thank you, ALEKO

“Bought a product, have tried to contact them at least a dozen times. Once you buy they will fall off the face of the earth. No way to contact. Tried email, no answer. Tried leaving messages, never a return call. Buyer beware.”

Helpful Report

Hi Patricia, Thank you for taking the time to reach out to us with your concerns. Due to the higher volume of calls and emails, we are trying our very best to get back to everyone. We apologize about the delay you have been experiencing. If you can give me your order number and issue you are having I will personally look into it for you. Thank you!

“Order date: 08/09/2020 Order#: 8514 Ordered one DIY Steel Dual Swing Driveway Gate Kit - ATHENS Style - 13 x 5 Feet with Pedestrian Gate - 3 x 5 Feet As of 08/24/2020 = 15 days after, the order still has not been shipped (ALEKO promises 24 to 48 hours shipping in its website) ALEKO doesn't have any person attending the Call Centre, and sending an email to them as the Voice Menu suggests is useless. This company should be shutdown...”

Helpful Report

Hi Hernan, Thank you for expressing your concerns with us. I was taking a look at your order and I see it has been placed under AVS. We can happily assist you in fixing this issue and getting the item sent out to you right away. I will have one of our reps reach out to you right away to fix this issue. Thank you!

“Box came in destroyed and taped shut. Weeks of trying get replacement parts and still nothing. Finally get someone on the phone and now they want an exact parts list missing. That should have been figured out weeks ago”

Helpful Report

Hello Travis, Thank you for taking the time to reach out to us and expressing your concerns. We apologize for the condition the item has arrived in, the items leave our warehouse brand new and it may have been damaged in transit. If you are able to provide an order number to us, we can call you back right away to get all the parts you needed. Thank you!

“I brought a retractable Awning from this company. I was really outraged about the poor customer service that I received. So If I buy a product as a customer from you I shouldn't have to contact you about parts of the product that I didn't receive three times. When the product was sent out I should have received everything that comes with it to install it properly the first time. You should know your product and what goes with it. The customer should not have to go through this. If you are going to sell your product on any platform site you should know what goes with the product so that the customer can properly install it. I will never buy from this company again, it was the worst online experience I have ever had. Sincerely, G.B.”

Helpful Report

“Price &delivery were fine but missing the 2 remotes! The xtra remote I ordered was in an envelope with the opener”

Helpful Report

Oh no, Jon! I am truly sorry for the experience you have received! I glad you reached out to us on this. Please contact our customer service for a resolution. Our phone number is (833)926-2323 and our email is hello@aleko.com Thank you, ALEKO

“SCAM SCAM SCAM! Do not buy from this company!!! They are thieves at worst and practice false business practices at best. Look at all the poor reviews. See my review below. Have I received the replacement blind? NO. Have I received my refund, despite the fact that I KNOW they received the return. I have the FedEx confirmation to prove it. I have contacted this company THIRTY TIMES to try to resolve this. The COVID excuse is BS. First rule of business is don’t sell what you can’t service. My next step is a complaint with the BBB and to reach out to the plethora of unhappy customers to explore a class action lawsuit. This company needs to be exposed for what it is. Take your hard earned money elsewhere.”

Helpful Report

“I placed an order for an item in stock. I have waited months for Aleko to ship it. After pushing customer service for a reply many times, I have been rplied that it is shipped. Only to find that it is not. Asked for shipping details, with no answer.”

Helpful Report

Hi Erik, Thank you for reaching out to us with your concerns. I do apologize for the delay you have received in getting the item to you and the lack of response from us. I was taking a look at your order and I see that it has been delivered. If this handling is not sufficient, can you tell me what you would like us to do? Thank you!

“Zero response on the phone or via email. I keep calling and emailing - nothing. Bought 2 of the same item - Roll out awning fabric. They sent only one and it is the wrong colour. Wish I saw these reviews before I bought. Worst (non-existent) customer service ever.”

Helpful Report

Hi, Thank you for sharing your concerns with us. I was able to find your order and I see 2 fabrics were sent out to you. Please let us know if you have received them. We apologize for any inconvenience this has caused you. Thank you!

“Bought this in March 2020 and bubble jet and heater button do not work. Both buttons are totally worn down. I did all the troubl shooting and then some and spa does not work. Alot of money for something that didn't last. Emailed them over 4 times, no response and been on hold for over 45 min and so conveniently got cut off. garbage do not buy ... Never responded back to me yet. Contacted thru phone and email. I only gave it one star because could not give 0 stars.”

Helpful Report

Hi Linda, Thank you for bringing this issue to our attention. I apologize for any inconvenience this may have caused you. I see your order is from WayFair and WayFair requires for you to contact them about parts. After reading the email chain I see that WayFair has sent you the parts you needed. Please let me know if you have any further concerns. Thank you!

ALEKO is rated 3.9 based on 3,283 reviews