ALEKO Reviews

Name: ALEKO
Address: 8307 S 192nd St, 8307 S 192nd St, Kent
Rating: 3.86

3.9 Rating 3,283 Reviews

70 %

of reviewers recommend ALEKO

3.9

Based on 3,283 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ALEKO:

ALEKO Products was established in 2005, as a small family owned business, located in Seattle, Washington. From that time, our store has gradually grown and has now newly expanded to Canada. It is an easy, one stop shop to access all of our unique varieties of products.

Visit Website

Phone:

833-926-2323

Email:

petr.strizheus@aleko.com

Location:

8307 S 192nd St,
8307 S 192nd St
Kent
98032

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ELLEN M ASHLEY

Patti Bantam

Karl Schneller

Eugene DiGiacomo

ALEKO 5 star review on 4th December 2024

Eileen Sacks

184

Anonymous

Anonymous // 01/01/2019

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“Great customer service, both in the tech dept and sales dept.”

Helpful Report

“I ordered a replacement gate opener recently, and was told that you were out of stock and would not get new stock for 3-6 weeks. Meanwhile, my existing gate opener broke off due to being caught by the wind, so I am not able to use my gate except manually. It would have been nice to be offered an alternative ( like a replacement gate opener or upgrade without additional cost).”

Helpful Report

Arthur, Thanks again for sharing your thoughts with us. I'm so happy you're satisfied with the outcome. Any thoughts on what we can do to make this even better for you? Thank you, ALEKO

“I haven’t brought anything from you guys in a long time. Please tell me what you are referring too as I have had issues with my bank cards. Thanks”

Helpful Report

Hi Anthony, Thank you for reaching out to us regarding your concerns. Taking a look at your orders, I see the last charge was in June. Were you charged again some other time? Please let us know so that we may look into this for you. Please let me know if this has been taken care of to your liking. Thank you!

“the product is good however it took 3 days to put it together. The screws or anchors that are drilled to the wall were not strong enough as they would have tipped the entire canopy and hurt someone. We had to replace them with stronger and thicker ones for a better grip on the brick wall. The numerous parts was like a puzzle and needed a great deal of imagination to put it together. FInally the instructions were not clear enough, the drawings not very explanatory, as I said 3 days until we finally got it up and running. once up it works ok. My fear is if and when it breaks , or gets stuck, who do I call? thanks”

Helpful Report

Awesome, Maurice! Thanks again for sharing your thoughts with us. I'm so happy you're satisfied with the outcome. Any thoughts on what we can do to make this even better for you? Thank you, ALEKO

“The first order had a rip in the material and we asked to replace it that took multiple calls then they sent the wrong one. I tried to get the correct one and they said it would be on its way several months later tried to call and couldn't get through so we just gave up.”

Helpful Report

Hi, Thank you for reaching out to us regarding your concerns with the fabric. Taking a look at the order, I see you are within warranty. Please email us at Hello@alekoproducts.com so that we may assist you. We thank you for your patience with us. Thank you!

“I still have difficulty in programing the remote control, otherwise, I am pleased with the awning.”

Helpful Report

Oh no, Aide! I am truly sorry for the experience you have received! I’m glad you reached out to us on this. Please contact our customer service for a resolution. Our phone number is 833-926-2323 and our email is hello@aleko.com Thank you, ALEKO

“I ordered an awning and told them I did not want the electric kind, I wanted the kind you pulled down yourself and they sent the electric one. I had to order another one before I got my refund on the first one that was $1200.00 out of my account at once. It took several people to understand what I wanted then received the wrong one. I needed it for an up coming holiday weekend to camp and didn't get it by then. Now it is into chilly weather and not needing it until next year. Then they told me part of it was out of stock and it would take longer and it showed up sooner than they said . So I could not trust anything I was being told.”

Helpful Report

Hi, Thank you for reaching out to us regarding your concerns. I do apologize about the inconvenience this may have caused you as this was never our intent. Please let us know how we can rectify this issue.

“Gate looks great, nice install”

Helpful Report

“I e-mailed your 'customer service' to complain about the awning I purchased asking about a refund but never received a response! The following are some of my comments: the awning assembly seemed to be a used, re-packaged product. I also found -dented valence arm -slightly bent main support bar (so I could not fit the bolt of one of the wall brackets) - two large nuts are slightly rusted. -several scratches on paint Very disappointed; will not purchase Aleko products again.”

Helpful Report

Hi Allen, Thank you for reaching out to us regarding your concerns with your product. Taking a look at emails, I see there was nothing sent to us. I will personally be writing you an email so that we may fix the issue you are experiencing. Please let us know if you have any further concerns. Thank you!

“Still have not received my item. Order in May 2020. Now September 25, 2020.”

Helpful Report

Hi Alexander, Thank you for reaching out to us regarding your concerns. I do apologize about the inconvenience this has caused you. Taking a look at your order, I see there was a item delivered to you on the 15th of June. Were you still missing the item? If so, please let us know so that we may assist you accordingly. Thank you!

“Zero Stars! Broken net. Broken frame. No replacements sent. They want me to pay for shipping and return items for a refund. Order was placed in AprIl. First item (net) received in August and broken frame in September.”

Helpful Report

Hi, Thank you for reaching out to us with your concerns. I do apologize about the situation that you have ongoing. I see a replacement order has been made for you, the only issue is that the trampoline is currently on backorder. We are expecting trampolines back in stock within the month. Once they are available, we will ship yours out right away. Please let me know if you have any more questions. Thank you!

“Delivered as promised. Good quality product. Would purchase again from Aleko.”

Helpful Report

“Product faded in the first month. Also the measurement width is 1 foot shorter than the label specifies.”

Helpful Report

Hi, Thank you for reaching out to us today. I do apologize about the fabric, they never lose color like that. Can you please email us a photo of the fabric at Hello@alekoproducts.com? We can send out a new fabric for you. As for the dimensions, they are listed on the products page, they are made a bit smaller so they can fit perfectly onto the awning itself. Please let me know if you have any further concerns. Thank you!

“i would like to talk to a human please call me at 918-232-3513”

Helpful Report

Hi, Thank you for reaching out to us regarding your concerns. I was taking a look at your email chain with us and I see you have requested to speak to a Technician of ours. I will have someone reach out to you by the end of day today. Please let us know if this works with you Thank you!

“Excellent service. Fast! Product was as described. Very satisfied”

Helpful Report

“Started out good then I had issues with the sauna heater. It took a very long time to get the issue resolved due to poor communication from ALEKO. I had many emails unanswered and called just to get a voicemail. after a few months I purchased a new heater from someone else. ALEKO finally got in touch with me and through some back and forth they reimbursed me for the heater I purchased. in the end I am happy but the waist of my time and frustration due to the lack of communication was very unprofessional. I am glad this issue is resolved and I no longer have to deal with ALEKO moving forward.”

Helpful Report

Hi, Thank you for reaching out to us regarding your concerns. We do apologize about any delays you have been receiving. Due to Covid and the wildfires happening in Washington State, we have been working as hard as we can trying to get every order fulfilled. Once again, we apologize about any inconvenience this has caused you. Please let me know if this has been taken care of to your liking. Thank you!

“i never received my back order for the Bimini top for the inflatable raft we purchased”

Helpful Report

Hi, Thank you for reaching out to us. I was taking a look at your orders and I see everything has been delivered. However, I have created a replacement for your order, this item will be shipping out for you by Monday the 28th. Please let me know if you have any further concerns, Thank you!

“When we tried to change color of awning and had talked with a representative of Aleko and were told that would be okay because it had not shipped yet, when we called the phone number they gave us, that representative said it was not possible. Poor communication! Also, once we received the awning, there was some terrible defects in the stitching. We took pics and emailed to the appropriate person,we thought, and never heard back from anyone. The email was sent June 4, 2020. Now you want a review. Lol!”

Helpful Report

Hi, Thank you for reaching out to us with your concerns. Taking a look into your order, I was unable to find any email correspondence. Have you emailed Hello@Alekoproducts.com? Looking into the stitching, I do see a defect and I have created a new order for you. The fabric will be shipping out by Monday the 28th. Please let us know if you have any more concerns or issues. Thank you!

“great board. was missing a fin and I had to buy it separetely. but fine otherwise.”

Helpful Report

Hello Pascaline, Thank you for your review. We appreciate your concerns and ideas. Please let me know if you have any questions or concerns. Thank you, ALEKO

“I needed replacement parts and Ahmad was wonderful to work with!”

Helpful Report

Wow Jennifer! I'm so glad we were able to take good care of you! Thank you for sharing your experience for others to know. Please reach out to us if you have any questions or concerns. Thank you, ALEKO

ALEKO is rated 3.9 based on 3,283 reviews