ALEKO Reviews

Name: ALEKO
Address: 8307 S 192nd St, 8307 S 192nd St, Kent
Rating: 3.86

3.9 Rating 3,283 Reviews

70 %

of reviewers recommend ALEKO

3.9

Based on 3,283 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ALEKO:

ALEKO Products was established in 2005, as a small family owned business, located in Seattle, Washington. From that time, our store has gradually grown and has now newly expanded to Canada. It is an easy, one stop shop to access all of our unique varieties of products.

Visit Website

Phone:

833-926-2323

Email:

petr.strizheus@aleko.com

Location:

8307 S 192nd St,
8307 S 192nd St
Kent
98032

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ELLEN M ASHLEY

Patti Bantam

Karl Schneller

Eugene DiGiacomo

ALEKO 5 star review on 4th December 2024

Eileen Sacks

184

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My last order was a disappointment I was expecting pop-up canopies and these were put together piece by piece and it was going to cost me more to send them back then I paid for them so I guess I’m stuck with them unless you can offer me free shipping back do you”

Helpful Report

“I have to give you a mixed review. Between September 24, 2020 and October 8, I ordered: --Fabric swatches for awnings to check the color --Awning 10X8, white frame, "Sand" color --Two extra mounting brackets --A second awning - same as first. I had several minor fulfillment issues. The delivered first awning color did not match the swatch color. Many phone calls later, I accepted that there was nothing they could do about it. As it turned out, the "Sand" color of the first awning looks good, even though it is not the shade on the swatch. I installed that first awning and ordered a second one to go SIDE-BY-SIDE with the first. Being burned once, I really spoke at length about how important it was that the second order exactly matched the first kit's fabric color. I was given assurances that there would be no difference. That second 10X8 was temporarily lost in shipment by FedEx, but it finally arrived four days late. Not your fault, and no big deal. This week, I assembled and hung it, going past dark before I finished. Today, in daylight, I discovered that the color, material, and finish details don't match the first one I hung. Since they are on the same wall, just 5 or 6 inches apart, the contrast is very noticeable. Now I will have to take down one awning, disassemble it and start from scratch, swapping the fabric, and re-mounting it. A lot or extra work, which I did my due diligence to avoid before placing the second order. (This assumes that you can come up with a properly matching awning and valance fabric package). If not, I will have wasted 20-30 hours of work. Please make this right for me. I like the awning product. The price is fine. The quality seems okay. I hope to complete this project soon, but the color issue is a show stopper. ********************************************* Shortly before receiving this Satisfaction Survey, I sent an email to Customer Support, which I have copied and pasted following. ********************************************* Subject: My two awning fabrics don't match Hello: I have just completing the (difficult) installation of two 10X8 awnings (white bar) with Sand fabric. Now that they are up in the daylight, I can see that the two fabrics don't match. One is tan. The other is more peach-colored. Subtle but noticeable, even from the street, fifty feet away. Also, the peachy one clearly passes more light through (thinner material?). And just to prove that these are different manufacturing, the tan one has 11 scallops on the valance. The peach one has 13 scallops and less straight area on the two ends. While I really dread the thought of taking one back down, disassembling everything, and starting from scratch, I can't leave them unmatched as they are. If you can send me a tan set of awning and valance (11 scallops and better fabric) I will re-do that awning. Friday night I was so proud and happy to be finished. But now this. Ouch! Thank you. Steve Pandolfo 1 Moet Court Manchester, NJ 08759 Cell: 908-803-6685 *****************************************************************************”

Helpful Report

Steve, Thanks again for sharing your thoughts with us. I am truly sorry for the frustration this has caused you. I have sent an email back to this on a resolution. We are more than happy to make this right for you. Thank you, ALEKO

“Been on hold for over 20 minutes trying to place an order. This company's service has always been horrible.”

Helpful Report

Hi Chris, Thank you for reaching out to us and expressing your concerns. I do apologize about the wait time you have experienced, this was never our intent. I will have a sales rep reach out to you today, we will be offering you a discount for the inconvenience this has caused you. Please let me know if this has been taken care of to your liking. Thank you!

“I ordered a privacy fence cover in June and never received it after many months. I called multiple times and was disconnected by the automated system. I called for a refund finally in Sept and was told it would be refunded within 14 business days but I am calling in again in October because I still haven't received a refund. I was transferred to a supervisor and call was disconnected. Worst place ever.”

Helpful Report

Hi, Thank you for reaching out to us regarding your concerns with Aleko. I do apologize about the experience you have had as well, we are currently experiencing a high call and email volume and are doing our best to get back to everyone ASAP. Taking a look at your order, I see there was a refund issued on the 9th of September. After this is issued, it takes about 2-7 days to see the refund. Please let me know if this has been taken care of to your liking. Thank you!

“This is the worst company ever to return a product. I returned an unopened window awning in 9/2 which they received back on 9/4 waited allowing them time to do refund and it still has not happen today 10/5. First call they said they didn’t have it. Gave them the tracking information and then they said it was purchased thru Wayfair and gave me a number to call but it wasn’t so called them back and they were going to issue a refund and supposedly I spoke with a manager and he did it himself right then a week and 1/2 later still no refund called was told it was never processed and that no one I had spoken to was a manager and Tashina could not find a manager for me to complain to. she stated it will be issued within 3 to 5 days. Really. It was paid with PayPal and they do not take that long to process if Aleko would do their job.”

Helpful Report

Hi, Thank you for contacting us regarding your concerns. I do apologize about all the hassle this has caused you as well as this was never our intent. Taking a look at your order I see a refund was issued on the 5th, please be on the lookout for it as it will arrive any day now. Please let me know if this was taken care of to your liking. Thank you!

“Great product, excellent customer service!”

Helpful Report

“Very nice gate, looks great 👍”

Helpful Report

Thanks Ryland! That's amazing! I'm so glad things worked out well for you. It was a lot of hard work but we did it together! Thanks for trusting us! Any thoughts on what we can do to make this even better for you? We love working with you! Thank you, ALEKO

“Excellent service! My questions were answered in a timely manner. I was amazed at the fast delivery time. Keep up the good work and thank you very much, from the Skipper and me! Photo attached was taken at the Waterfowl Lakes campground on the Icefield parkway in Alberta.”

Helpful Report

“Customer service is really not their strength. they don't want to apply a discount on an order and the refund takes more than 30 days.”

Helpful Report

Hi Simon, We're extremely sorry for the inconvenience. Please let us know what we can do to resolve this for you and possible update your review. Thank you

“I ordered an 8 x 10 awning fabric kit. It's 4 inches too wide and the spline cord are too large to fit in one of your 2012 awnings. I called on Friday 9/25/2020. The person that answered said they would call me back but here it is Tuesday the 29th. Not one call back or email like I was promised. This is not customer service at all.”

Helpful Report

Hello Mike, As per our email conversation, our awnings have been constantly updated hence you've had the awning for over 8 years we no longer offer the same size awning fabric you need however we can still help you resolve this issue. Please give us a call at 833-926-2323 and one of our Customer Service associates would be happy to assist.

“IT SEEMS LIKE A GOOD PRODUCT, EASY TO INSTALL AND REASONABLY PRICES. LET ME SEE HOW IT WILL WITHSTAND WINDY DAYS, BUT OVERALL HAPPY WITH MY DECISION”

Helpful Report

“it is good for my pergola”

Helpful Report

“Firs order I made a month ago was sent incorrectly, extra parts that I didn't order, missing part that I requested. Second order still not processed, spent an hour on the phone to verify my address, still not resolved, I don't understand why it takes 3 different 3 phone operators to verify my address.”

Helpful Report

Hi, Thank you for reaching out to us regarding your concerns. I do apologize about the inconvenience this has caused and the delay you have been experiencing, this was never our intent. Currently, we are working as hard as we can to get every order fulfilled, so we do apologize if you are experiencing a longer than normal wait time. Taking a look at your order, I see it has been shipped and delivered. Please let us know if you have any further questions. Thank you!

“Love this gate”

Helpful Report

“Super happy with my first purchase from aleko which was the 13.8 inflatable boat. My second purchase was the 8.5 inflatable and I’m not nearly as happy I can’t get the thing to keep air in it it’s driving me nuts the rear left tube..... I checked the valve but that seems to work fine I dunno maybe leaking from a seam? Has been inflated and then put onto the top of my cruiser I own up here in Alaska. Has never been used.”

Helpful Report

Andrew, Thanks again for sharing your thoughts with us. I'm so happy you're satisfied with the outcome. Any thoughts on what we can do to make this even better for you? Thank you, ALEKO

“Nice Tub. Had a problem with the heating unit 2 days after I got it. Service Department sent me a new unit with a link showing how to put the new one in. Took about an hour and a half. Has been working great ever since. Without the problem I would have given it 5 stars.”

ALEKO 4 star review on 26th September 2020

Helpful Report

Wow William! I'm so glad we were able to take good care of you! Thank you for sharing your experience for others to know. Please reach out to us if you have any questions or concerns. Thank you, ALEKO

“Bought from Home Depot, all parts are mixed up and missing some oh them are damaged,have to return to Home Depot. Got 4 post instead of 3 but V track rail is missing, 2 Side Roller with Bracket for Sliding Rolling Gate - 12-Inch missing, hardware damaged, no set up tools included, bought a Steel Sliding Driveway Gate but received parts for Dual Swing and Dual Swing with chip and crack paint and damaged hinge J-bolts. Instead of order expensive parts and wait for delivery that might take a month I have to return to store for my own expenses and forget for the money paid for deliver to my house. Unfortunately bad experience!”

Helpful Report

Hi Aleksey, We're extremely sorry for the inconvenience. Although Home Depot takes full responsibility for the shipping and all of the damages, we're more than happy to help you resolve this issue. Please give us a call at 833-926-2323 and our LTL team member would be happy to assist you.

“Fast shipping, good ordering process.”

Helpful Report

“The Aleko employees were very good about helping me with the problem I had with the wrong color awning. I am 100% satisfied if I need another awning Aleko will be my first choice to get it!”

Helpful Report

“Ordered the 16 panel 4-ft high fence with 2 gates. It arrived in a few days, packed well to prevent scrapes. We assembled it around a wooded area in our yard for our special needs cat. Assembly is easy, although with the ground very uneven and a small rise, it took a little more time and patience. This is a simple assembly on level ground and a nice pet pen.”

Helpful Report

ALEKO is rated 3.9 based on 3,283 reviews