Alfa Travel Reviews

Name: Alfa Travel
Address: Alfa Travel Ltd Euxton Lane Euxton Chorley, Lancashire
Rating: 3.68

3.7 Rating 335 Reviews

66 %

of reviewers recommend Alfa Travel

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3.7

Based on 335 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5

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Phone:

08451 305666

Email:

sales@alfatravel.co.uk

Location:

Alfa Travel Ltd Euxton Lane Euxton Chorley
Lancashire
PR7 6AF

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Alfa Travel 1 star review on 30th June 2024

Mrs Norris

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“come back of holiday Saturday 7/7/18, The bus air condition was broke, and in this heat it was unbearable, when someone tried to phone Alfa they couldn't get an answer even on the emergency number, eventually I believe a e-mail was sent to complain and was told that it would not be fixed until the bus arrived back in the garage, the driver could have collapse with heat exhaustion and we could have al been killed but that didnt seem to matter, My wife and I both refused to go on any trips so that was a waste of money. The Manager of the hotel on the Isle of wight Sandown asnt got a clue how to run a Hotel, when I aske him about entertainment on the Saturday he said there was none ( the main night) and no entertainment, I couldn't believe it,. The telly room was full of spare beds, I'm not one for watching telly when on holiday, but it is world cup time and England are still there, the telly in the bar was never on, a lot of money could have been made over the bar like in other pubs and clubs, but nothing. When I asked if we could have dinner early when England played the response was we don't open till 6.30, England played at 7, therefore I went somewhere else for dinner, but I noticed that 2 days later there was a trip on and low and behold dinner was served at 6 for those on the trip. No Im not a very satisfied and would have to think again if I travel with Alfa.”

Helpful Report

Posted 7 years ago

“Went on Pride of North Holiday , the only Highlight was Liverpool but even that trip was a four hour round journey from Hotel in Crewe . Why stay such a distance away in a Hotel [ Crewe Arms ] extremely noisy due to Room being practically on the busy station platform and Trains run most of night with platform announcements non stop. Complained to Manager and was told a " Rescue Package " available , what a joke , Earplugs and a sachet Hot Chocolate !! Our Driver was great but unable to do anything to change things . Dropped off to spend 4 hours in an outlet Shopping Mall with very little to do but drink Coffee , we were all fed up . On returning from trip to Manchester given no time to freshen up for Evening Meal as it was brought forward for FOOTBALL on TV . Feeder Coach driver got lost several times on both Journeys ,we went around Basingstoke three times and totally wrong way coming out of Reading which added an hour to journey . I have been on many holidays and never felt the need to complain before . Wrote to Alfa but not had decency to reply . Never again .”

Helpful Report

Posted 7 years ago

“A really awful trip to Torquay, nothing wrong with the hotel but the actual journey was hell. The driver wasn't everyone's cup of tea but we found him okmand he did have quite a lot to put up with in the way of other travellers. We were collected from our pick-up point at 7.50 am,we were the only ones to be picked up from there so it was looking good.We were meeting our tour coach at Burtonwood, which is about 25 mins from our pick up point at the most.Something Alfa don't advertise in their tour brochures/info is the incredible journeys, the unbelievable tour of the Merseyside area lasting an incredible 3 HOURS to get you to Burtonwood!!! When we eventually arrived we were told our coach to Torquay would be leaving at 11am, so we thought it would only another 10 mins so we got on the coach.However, one idiot had failed to let the driver know that another person was not coming, so after checking and re-checking bags and passenger numbers and much probing this came to light. Phewwww....around 11.30 ish we were off!! There were of course mandatory stops but that did not seem enough for some passengers who seemingly wanted to stop for cigarettes. It didn't seem to matter that the majority just wanted to get on with it. As a result we arrived at our hotel with little time to freshen up for the evening meal as the meal time had been brought forward to 6pm instead of 6.30 because of FOOTBALL. Not my idea of entertainment and to be rushed because of it, not an ideal start to a holiday. Having said that the hotel itself was very good and I have reviewed that independently on Trip Advisor. Of the two trips out we only chose to go on one, to Looe and Polperro. The stops were not long but enough to have a browse around and we particularly liked Polperro. Prior to our return one passenger failed to put their luggage outside their room at the appointed time,so the driver had to search around to find who it was, and surprise surprise, guess who was the last on the coach at the very last minute? This person also, when we got to Burtonwood, jumped in front of me very rudely when I was waiting to be served at the services. We got off to a pretty good start,but again we had at least one extra stop which was great for the smokers amongst us. It was boiling hot and the air con was switched off at the request of ONE man.I would have thought that Alfa would have put the choice in the hands of the majority....but no, we were all forced to suffer the heat. Unfortunately traffic on the M6 was bad so it took some time to get to Burtonwood, but en route we were told at services that another Alfa coach had just arrived as we were leaving and he had to have his 45 minute break. Fair enough, but why was he so behind in the first place? An element of extremely bad planning here, this meant there would be further delay at Burtonwood because of this. Once at Burtonwood, chaos reigned.Of course it was our feeder coach that was way behind on the motorway and people were left hanging around with no clue of when they would actually depart. After a while my partner approached the man in the Alfa kiosk to ask if he had any idea what time we would be leaving there. At that point we were about 25 mins from home, but facing a further 3 hour trip to get there!! The man was unhelpful and when my partner said he was fed up with standing around the man said he was too, and didn't like it when he was told the difference was he was getting paid for it.5.30 came and still no feeder had arrived. At this point we had had enough and called a taxi, which cost us an extra £45 but was ultimately preferable to another tour of Merseyside.When we left Burtonwood at 5.40 approx the feeder coach had still not arrived. Alfa ??? NEVER again. Be fair and publicise your horrendous feeder coach journeys. I don't think any planning or forward thinking is done within this company at all. An absolute nightmare. I have of course complained to Alfa but from what I have read they don't even have the courtesy to reply.”

Helpful Report

Posted 7 years ago

“We travelled from the South East Coast to Scarborough staying at the Cumberland Hotel on 10th June. Our feeder coach driver was very good and friendly. Our changeover was at Reading . We then joined our tour coach meeting our driver Simon who made our journey in both directions easy and informative. We did three tours with him and were very impressed with his excellent driving, his friendliness and we even managed to laugh at his corny jokes. Thank you and well done Simon.”

Helpful Report

Posted 7 years ago

“a good holiday in sandown Isle of Wight.Hotel a little down at heels in part but our room was pleasant overlooking sea.the changeovers at Tamworth went well,The staff at the hotel were very good ,particularly Beth thank you.coach driver very good ,a stop over at Newbury instead of motorway services much appreciated,”

Helpful Report

Posted 7 years ago

“borded the coach at 8.25 got to lytham at 1.00 was dumped there for 2 hrs got to hotel at 4 blackpool an hour and hall away was told going to picturest villages changed fleetwood to freeport a shopping trip not what we expected same on wat back dumped at a garden cenre for 2 hrs bored to death then even worse botnay bay which was a dump and full of very tiny screaming kids it was auful got home at 6 left at 10.00 no prety villages going back to using the car its judt a rip of so youll soend money in their freinds shops”

Helpful Report

Posted 7 years ago

“This holiday was the bested holiday me and my son had everyone made me and my disabled son very welcome”

Helpful Report

Posted 7 years ago

“We usually are very pleased with Alfa travel and good trips and good excursions.”

Helpful Report

Posted 7 years ago

“My husband and I travelled with Alpha to Blackpool 26th Feb -2 March and then to St Ives 5-9th March, both times our driver was Simon. What a terrific driver and person he is..! On arrival on our first night we were late for dinner due to a serious road accident. We were given vouchers for a free drink which was very nice however I tried to get another drink but the bar next to the restaurant had closed, I was told to go to the bar in the entertainments room but that was closed, I wasn't impressed! We were meant to have four nights in Blackpool but due to adverse weather conditions (the beast from the East!!) many of the coaches were unable to return to the interchange in Reading so we had to stay an extra night. Luckily it wasn't too much of a problem for us personally. The hotel itself was fine although the dining room was very cold, many guests complained and eventually heaters were put in though only one meal time was actually warm. We cannot fault the food or service. Price wise Alfa give excellent value for money. We are going with them again in July to Wales.”

Helpful Report

Posted 7 years ago

“Coach was 2 hours late picking us up from our local pick up point with no apology! When we arrived at the interchange what a joke, absolute chaos, hanging around for 2 hours waiting to board the coach to our chosen destination with no communication from anybody as to what time we were leaving and we were not allowed to sit on the coach until the driver said so and it was a freezing cold morning (he was actually in the warm office at the interchange during this time)! We eventually departed the interchange and when we arrived at the hotel in Bournemouth we were very disappointed, the hotel was down a back street and looked really run down. The food menu at the hotel is is exactly the same as all leisureplex hotels which has not been changed since the year dot so if you are a regular traveller you get the same week in week out and it was poorly cooked, yuk. In fact the whole experience was very unpleasant, especially the interchange, so on our return home we cancelled all our future bookings that we had made with Alfa and we will never travel with them again. Good riddance!”

Helpful Report

Posted 7 years ago

“We have just spent new year in Bournemouth & our driver, Christine, was very professional & organised, explaining everything in detail so that no one could get confused about the times & details of our itinary. She was also really entertaining with her quips & stories. The hotel staff at Devon Towers Hotel were extremely attentive & the room was warm & clean. Some meals were better than others & the entertainment was a little hit & miss, but luckily for New Year's Eve the performer was very good, playing & singing with skill.”

Helpful Report

Posted 7 years ago

“Went to Tenby on 23/10/17. Beautiful holiday spot. Lovely hotel, great staff work as a real team!! Trips out perfect, our driver was indisposed on day four but waiting to take us on our jaunt was a local coach with a very informative local driver. Still not back to work our driver Wayne ( hope you are OK now) Alfa had one their drivers come to take us home,very nice chap think I remember him as Stephen/Steve. Well done Alfa you didn't let us down on anything. A smashing holiday, cheers all !! Fran”

Helpful Report

Posted 7 years ago

“Spent the weekend at Devon Towers on the self drive basis ,this was our second stay there in twelve months ,I must say the only draw back I found was the parking ,there was was parking for four cars and was able too use that one for two nights found ourselves sharing with the manager ,which was not easy but on our last night the manager had parked in such a way that his was the only car in the bays .We were lucky that we were able to get on street pa4kin in front of the hotel!Otherwise the staff were great ,rooms clean and tidy and,comfortable ,and the food was good too .we will most probably use this hotel again in the future .”

Helpful Report

Posted 7 years ago

“Everything went wrong - never never use this company I have written a letter of complaint not even replied - don't use them 11 hours to get home from Devon I could have walked it quicker”

Helpful Report

Posted 7 years ago

“This was my first experience of going to London, aswell as my first experience with Coach travel. Not a great start that on the first day, the coach arrived half an hour late. Took an absolute ridiculous amount of time to actually get to London. I never even realised I was leaving the country but I might aswell have been. We left at 9:30 and did not arrive till 5 which in my opinion is atrocious. I only had 5 days there but pretty much wasted one whole day some just getting there. Hotel I thought was strange as none of the staff barely understood me, they were all very rude and very unhelpful. I also asked for a smoking room which I was never granted. On the way back, thought with the amount of traffic and service stops we should be home for around 3ish which of course with this being Alfa Travel I'm speaking about, that wasn't the case. At the changeover at Warrington, I was very confused and whenever I seemed to ask for some help, I got pushed away like the other hundreds of their customers. Myself and my partner then had to sit on the coach for 1 HOUR! Waiting for them to figure it out what suitcases need to be placed on what coach. This was one of my first holidays away on my own with my partner and it has completely changed my view on coach holidays all together. Really kind of disappointed to be honest”

Helpful Report

Posted 7 years ago

“Our holiday to North Wales was advertised with an excursion to Portmerion and referred to on booking from a brochure edition Nov 2016-Dec 2017. It was booked in January (YA815) for a September departure. The excursion had been cancelled but no-one from the company informed us until we reached the hotel in Criccieth (the driver had mentioned the cancellation on the coach in Telford during a break). This is a major change and Alfa are in breach of contract by not notifying it's passengers and defy their own t&c. The reason for the cancellation is an annual music event which is held at this time regularly so no excuse. A substitute to a NT house and garden does not cut the mustard - the passengers are seniors but no way senile and smell a rat. To date no refund has been offered. The meals were of a reasonable standard but you didn't always get what you ordered. The service was chaotic like something from faulty towers.”

Helpful Report

Posted 7 years ago

“Got back from a great holiday in Western-Super-Mare. Terry the driver was a star...hotel was good...food good...trips were good. It went badly wrong on arriving back at Burtonwood. I have no idea what the feeder coach driver was called...and he obviously didn't care enough about us to speak. Now 'The good driver Terry' knows I'm not a miserable, complaining so and so...but I was one by the time I got home! After arriving at Burtonwood at 3:15, I arrived in Hyde at 6:30! The blinking man drove through housing estates...had no idea where he was...sat looking gormless for minutes on end after every drop off. He never uttered a single word. Added to that, the coach we were put on had ripped seats, and whatever suspension it had in years gone by had gone. So thank you Mr Don't Care. You wrecked all the hard work Terry had put in to make it a nice holiday. I have another holiday booked for December. If I arrive and find Mr Don't Care is my driver I'll give up and come home.”

Helpful Report

Posted 7 years ago

“our driver was Kevin he really is the best made our days out and our journey fun”

Helpful Report

Posted 7 years ago

“We went with Alfa travel to Bath on the 21/08/2017 to 25/08/2017 staying at the limpley stoke near bath, Alfa travel were great for the whole trip and the driver Tim was excellent and one of the best drivers we have been with. The hotel is a great place to stay in, we stayed from 21/08/2017 till 25/08/2017 and found the staff to be wonderful, the food was very nice and the room was glorious, the hotel is set in magnificent grounds and the hotel catered for our every need, I would recommend this hotel and go back again. The excursions were all excellent and the guided tour of Bath was very very good and the Lady guide for our tour of Bath was great and we would recommend. Thank you for a great trip well done Alfa.”

Helpful Report

Posted 7 years ago

“Just got back from my first Alfa coach trip to the new beach hotel in Great Yarmouth, hotel was fantastic and in a very good location directly opposite palace pier, our driver Neil was lovely and couldn't do enough for you, thought the whole trip was very organised and will definitely be travelling with Alfa again”

Helpful Report

Posted 7 years ago

Alfa Travel is rated 3.7 based on 335 reviews