Alfa Travel Reviews

Name: Alfa Travel
Address: Alfa Travel Ltd Euxton Lane Euxton Chorley, Lancashire
Rating: 3.69

3.7 Rating 334 Reviews

66 %

of reviewers recommend Alfa Travel

Company Reviews

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Metrics

3.7

Based on 334 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5

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Phone:

08451 305666

Email:

sales@alfatravel.co.uk

Location:

Alfa Travel Ltd Euxton Lane Euxton Chorley
Lancashire
PR7 6AF

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Alfa Travel 1 star review on 30th June 2024

Mrs Norris

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Booking Ref BKL64 Departure date 23/06/19 We have just returned from 7days at the Cliffe Norton tenby in the brochure it states it has just been recently refurbished on arrival we where allocated rooms 5+6 one single and one double both with sea views to get to the rooms we took the lift to floor 2 but had to walk down the stairwell to get to the rooms, this stairwell also doubled as a fire escape if a fire had started at the bottom of it god knows what would have happened on entry to the room we noticed the lack of space it was very tight for two people to move about. the room it self did not appear to have been refurbished the radiator was rusting. paint was peeling and ceiling was stained. the bathroom? well to get in you opened the door stood at the side of toilet then shut the door to gain access to the wash basin which was hidden behind the door .the bath had big piece of enamel chipped off the wash basin w as not fully sealed (sealant missing). very hard to regulate shower one minute ok the next boiling hot readjust then to cold readjust again start all over then give up. the reception and bar area well used but basic faults spotted like no toilets on the ground floor ladies up the stairs towards the restraint via step (1 toilet only ). gents up 9 steps ( 1 urinal 1 toilet ) not very good for people with walking difficulties ( a lot of your clients) that's the bad news over good news lovely views ,nice food,nice bar area,great staff who you cannot fault. I only hope my next holiday with alfa which is already booked for Great Yarmouth proves to be better are it could be the last booked with you. a reply would be most grateful. thank you Linda and Jimmy Miller 30/06 2019”

Helpful Report

Posted 6 years ago

“We have just returned from 8 days in Weymouth.Very disappointed with the holiday . Alfa advertised that they have 10 New Executive coaches,where are they ?We had a 59 reg bus which was very uncomfortable,had no radio,toilet disgusting,andbus smelt like pee.!!!! The Central Hotel is like the house that Jack built,it was very dated,and in a very noisy back street with a nightclub at the end of street,very noisy till 4am at weekends.The only good thing was the staff were brilliant very helpful room was kept clean ,towels changed regular,food was always hot and service brilliant,Would not return to Central Hotel because of Location in very noisy ,scruffy back streets!!!”

Helpful Report

Posted 6 years ago

“Don’t travel with Alfa if you want a quiet peaceful journey. Just returned from 6 nights in Cromer ( the hotel Hotel de Paris was lovely and the staff kind, helpful and friendly) but the travelling was a nightmare. Loud ‘pop’ music was played constantly by the driver...I resorted to listening to the radio on my phone via earphones but this did not mask the noise...”.it’s like being in a disco” commented a passenger in an adjacent seat. This was also the same on the included excursions, two of which we avoided because of the music. The lunch stop too was poor. For various reasons, not financial, my husband and I take our own food and drink but at the ‘Farm Shop’ stop there was nowhere outside to sit...we had to walk up snd down the dusty car park for nearly an hour and perch on some dusty old pallets to eat. When I raised this with the driver, he was quite rude and commented on the lines...I can’t provide plastic chairs and tables. All in all , what should have been a lovely holiday , and the Cromer part if it was, was totally spoiled by the travelling. We won’t be using Alfa again. A letter of complaint will be posted to them tomorrow.”

Helpful Report

Posted 6 years ago

“My first experience of a holiday by coach. Excellent value, the staff are amenable and very courteous. The organised days out are not compulsory and I elected to stay within the area apart from one. All the staff are helpful and our stay was a great and relaxing break. Ideal if you want a break from driving or sitting in airports for hours. Fully recommend this company.”

Helpful Report

Posted 6 years ago

“Just back from a 8 day tour with alfa and it was brill David our driver was a star hotels stopped in in Preston,Fort William and Bradford all very good but the 2 stars of the tour was the scenery and David, booking again soon for the Italy tour”

Helpful Report

Posted 6 years ago

“just returned from Angus hotel Blairgowrie good trip up good driver (tony) trips out very good disappointing trip to balmoral glam is castle great hotel Angus good rooms entertainment fair food good but not much choice bar poor closed 9-45 one night didn’t tell anybody not has good as a leasureplex hotel booked a room with walk in shower and near lift but disabled with had 10 stairs to negotiate to get to room hotel fault not special needs wood not recommend this hotel”

Helpful Report

Posted 6 years ago

“Kevan the coach driver was very knowledgeable and friendly. The receptionists at the hotel Cavendish were polite and helpful. ~The food and service in the restaurant was great. And our room wasn't all that great, it was better than the ones we stayed in at the expensive Holiday Inn in Ipswich two weeks earlier. But as for the excursions, we didn't have enough time to enjoy any of them. We felt rushed and pressured because we were allowed so little time at the various resorts. It would have been much better to just visit one site per day and have enough time to explore.”

Helpful Report

Posted 6 years ago

“This is the first time that I have traveled abroad for a number of years due to mobility restriction,s so I was somewhat apprehensive before the trip. We booked through Alfa Travel as we use this company for other trips within the UK and they were exception with the planning, booking and delivering top class service, from the moment we reached Birmingham Airport to arriving at our Hotel in Jersey. I would recommend anyone that has mobility problems to contact Alfa as they will arrange staff to assist with everything from meeting you with a wheelchair after checking in, accompanying you through security and the departure gate to boarding the plane. This service continues upon arrival to your hotel and also for the return journey home.”

Helpful Report

Posted 6 years ago

“Whilst the 8 day hol. to Scotland, Tour No. 433M, last week was great for the tour itself, and all the places we visited, the driver and coach was great, the Croit Anna Hotel, Fort William was exceptionally clean and the staff were great, the Hotel itself could do with a complete refurb. Indeed we were told this was taking place and the dining room and downstairs cloakrooms had been undertaken, also some of the bedrooms. The outside is in need of a good power washing and coat of paint. This would make for a much better outside appearance as the hotel is situated in such beautiful surroundings overlooking Loch Linnhe. The main complaint was the return journey which took us right across country to stay overnight at Teeside, why? we could not understand. Otherwise the weather was kind the company great and scenery great. a”

Helpful Report

Posted 6 years ago

“Disgraceful and dangerous feeder coach service, first and last time I will use Alfa. Service and attitude at Reading interchange was unprofessional and a complete shambles.”

Helpful Report

Posted 6 years ago

“Have had several good holidays with Alfa but if you are disabled in any way do not think of going on the Blackpool trip as the driver made an awful comment to the severely visionary impaired lady l was travelling with. The lady uses a white stick and was never asked if she needed any help except on the last day. The driver went to give her a questionnaire form and she said it’s no good giving it to me. He tried again and l said what do you think the white stick is for? His reply was sympathy. This was said in front of a coach load of passengers and was very embarrassing . I have complained to Alfa but they just said this wasn’t the sort of behaviour they expected from one of their drivers. Such a shame as most of their drivers are great.”

Helpful Report

Posted 6 years ago

“Have been on at least 10 holidays with Alfa and must say most of them have been brilliant. I would however not recommend the Commadore hotel in Wales as it was not very clean, and despite me sending Alfa pictures of the state of the hotel and all the rubbish lying around including a lit candle on a shelf in a corridor which had drapes on the ceiling they maintain there was nothing wrong with it. That’s ok if you like to sit in a garden area with wet towels flapping around youMy main complaint however is one of their drivers who does the Blackpool tour. I accompanied a lady who is nearly blind and uses a white cane. The driver went to give her a questionaire form and she said it’s no good giving it to me and l said to him what do you think the white stick is for? His reply sympathy. I couldn’t believe he said this in front of a coach full of people and my friend was absolutely mortified. I would not believe in this day and age such a comment would be made. I must say that the drivers are usually a happy bunch who seem to enjoy their job and he is the exception.”

Helpful Report

Posted 6 years ago

“Great break Shanklin, Micheal the coach driver one of the best. Thank you Alfa and Micheal.”

Helpful Report

Posted 6 years ago

“You are going to get problems with all coach companies. I have been with alfa for 20 years and have found them brilliant. You will get some problems that are out of their control and some people who want five star treatment but don't wish to pay to pay for it. I have only found one driver that was not up to their usual standard.”

Helpful Report

Posted 6 years ago

“Again, another cancelled tour due to lack of numbers. Alfa cannot be relied upon. Our tour was booked in June 2018, departing May 2019. They offer 10% discount as compensation, but we have already had an email offering 10% discount off all Spring 2019 departures. They are a joke Company.”

Helpful Report

Posted 6 years ago

“Just back from Exmouth my 3rd hols with alfa lovely hotel good food and great people on the coach also been Sandown&Tenby. I couldn't find fault with any of my hols.”

Helpful Report

Posted 6 years ago

“Leisureplex, refuse to disclose where they obtained my personal details and have been sending me junk mail. They are possibly in beach of the Data Protection Act 2018 by adding my details to a marketing list and refusing to cooperate on removing it.”

Helpful Report

Posted 6 years ago

“Have taken 3 holidays with alfa. Yarmouth, exmouth and ilfracombe. All 3 were amazing. No complaints. Our driver trevor was a perfect host as he took us to all sorts of places and was very helpful and polite at all times. A great sense of humour just didnt share his sweets!”

Helpful Report

Posted 6 years ago

“Just received a Alfa leaflet saying £20 off holidays going from northeast went to book it and when the girl checked it oh that price is for another area and it was £35 more yet reading the leaflet it looked as though it was all the areas mentioned proper con”

Helpful Report

Posted 6 years ago

“We feel we MUST complain about our last holiday with Alfa, Christmas at PORTHCAWL. Going down to Portcawl went well, really looking forward as we spent the previous year there. Christmas Dinner was not the same standard and the portions became smaller. Whatever happened. Anyway we still enjoyed are stay. The room was very nice. The journey home was something else. We spent a good two and half hours at Strensham Services on the M5, One hour for Lunch, One and half waiting outside in the car park for the third party coach to arrive, By the time we got on the coach everyone was very cold. At 14 30 we set of for Burtonwoob services, arrived around 17 00. Needless to say all the feeder coaches had gone. Told By the lady in charge, to get a coffee and come back in 20 minutes as she had booked some taxis, which we did. Waited on a very cold night for the taxi to arrive, 2 & a half hours later our taxi arrived to take us home. We where told we had to go to Runcorn first to drop off a fellow passenger, and then all the way back to Lytham. We had a disagreement with the lady in charge, and she decided to send us home in our own taxi, the man from Runcorn went with people going to Preston. Arrived home at 21 00 hours. Not happy. Since we arrived home both my husband and I have been ill, still to this day 9th Jan not fully recovered. This is not the first time we been disappointed,but it will be the last. I feel that because your customers are mostly elderly, they are not treated with the care and attention they deserve. Therefore after using your company for meny years, we have decided to go elsewhere. Very disappointed. Got home Setting off for our homeward journey we had to stop at a service”

Helpful Report

Posted 6 years ago

Alfa Travel is rated 3.7 based on 334 reviews