Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,449 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

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Metrics

4.7

Based on 13,449 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 1 star review on 8th March 2026

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have purchased a number of items from Amazon. I found the service very helpful when having to return goods.”

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Posted 7 years ago

“Always good products”

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Posted 7 years ago

“Shopping is easy & fuss free & delivery is prompt”

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Posted 7 years ago

“Very happy”

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Posted 7 years ago

“They have everything you could ever want and make it very easy in case you dont like what you bought.”

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Posted 7 years ago

“Parcel always arrive on or before time”

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Posted 7 years ago

“Well, the majority of my orders were delivered early and was what I was expecting however recently they have been late and one order was lost. However, I am sure this is just a one time mistake”

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Posted 7 years ago

“Ease understand and fast delivery many companies to choose Excellent communication”

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Posted 7 years ago

“Great customer service”

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Posted 7 years ago

“use often good results every time”

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Posted 7 years ago

“They sent me a product that i need to find a way to uk standard to be able to use - very inconvinient as i was not appraised of this.”

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Posted 7 years ago

“fast shipping, correct merchansise”

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Posted 7 years ago

“They proessed, packaged, and quickly delivered my order. No shipping fee. Product quality great! Pricing is a lot better than I thought it would be.”

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Posted 7 years ago

“Very good customer service. Would definitely shop there again”

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Posted 7 years ago

“Shopping on Amazon is reliable & easy to do”

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Posted 7 years ago

“Always get my delivery on time. Love the quality of my purchases. And great customer service. I do all online shopping with Amazon, l just love it”

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Posted 7 years ago

“very good services”

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Posted 7 years ago

“Bought an above ground pool in the Fall of 2017.”

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Posted 7 years ago

“Fast delivery and item as described . Very pleased .”

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Posted 7 years ago

“I shop with Amazon from every device I touch. It's a crazy easy way to not only buy stuff for home delivery, but save on the purchase. Before buying, I always pull up pricing from, e.g. Home Depot, Walmart, Sears, JCP. The comparison depends on the item(s). I'd say that about 80 to 90% of the time I end up buying from Amazon. Why? Because the price is the same, or better. Even if the price is the same, I save money, because I know if I walk into Walmart, I'll buy 5 more items, "because I'm there". The only things that slow me down on Amazon are the items that are "add-on", where I need minimum purchase. Who cares? Leave the item in the cart until I want something else. The add-on items are always priced lower than at the stores (and web-sites not mentioned above) that I've comparison shopped. Amazon can be "dangerous". Its so easy to purchase!”

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Posted 7 years ago

Amazon UK is rated 4.7 based on 13,449 reviews