Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,449 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

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Metrics

4.7

Based on 13,449 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 1 star review on 8th March 2026

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Can not fault amazon one bit fantastic service excellent delivery great customer service always pleased”

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Posted 7 years ago

“Cheap prices and next day delivery for free.”

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Posted 7 years ago

“I am always pleased with Amazon's purchasing process, continually efficient with excellent delivery times, especially as a Student Prime member.”

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Posted 7 years ago

“Was happy with how quickly order was processed and delivered to me”

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Posted 7 years ago

“super happy con el prime pues las entregas son muy rapidas y gratuitas”

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Posted 7 years ago

“Great service if you ever actually recieve the products. Ordered numerous things from there uk site of 5 items 2 arrived late 2 never arrived and the final one wasnt going to meet delvery date so i cancel it.”

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Posted 7 years ago

“amazing variety of items, good service”

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Posted 7 years ago

“I order often from Amazon and always find their prices very competitive, great choice, also the service is very prompt.”

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Posted 7 years ago

“I do a lot of on-line shopping and the free shipping on Amazon Prime is great for me. They are fast and very helpful if there is an issue. I love them.”

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Posted 7 years ago

“Service is outstanding, Ive only had one delivery to date which didn't turn up and ended cancelling”

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Posted 7 years ago

“Can't fault them. Used them for a few years. Get Prime. Prompt delivery. Love it. Well done team. Polite delivery drivers too. Keep up the good work”

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Posted 7 years ago

“Amazon I can't say enough love love love their stuff. .free 2 day shipping if your a prime member and love the prices”

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Posted 7 years ago

“This is my go to website for every thing. I'm a prime member. I own several Alexas . And you cant beat the prices. A match made in shopping heaven !”

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Posted 7 years ago

“oh honey i was so please it would make mom smile”

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Posted 7 years ago

“Very cool prices, fast order fulfillment”

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Posted 7 years ago

“Quick delivery- everything I needed”

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Posted 7 years ago

“Great choice”

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Posted 7 years ago

“easy to do shopping and quality”

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Posted 7 years ago

“Excellent customer service”

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Posted 7 years ago

“Fast, reliable and efficient”

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Posted 7 years ago

Amazon UK is rated 4.7 based on 13,449 reviews