Amazon UK Reviews

Name: Amazon UK
Rating: 4.68

4.7 Rating 13,237 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,237 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 1 star review on 13th December 2023

Juliana

Amazon UK 1 star review on 24th October 2023

Anonymous

Amazon UK 5 star review on 15th July 2023

Beard

Amazon UK 1 star review on 13th April 2023

Adil

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Assortment is fine but I do object to being enticed into "Prime" by the layout which is dishonestly left unexplained as you pay.. I will avoid transactions whenever I can. gpkm”

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Posted 5 years ago

“Since October last year, I order some products and part of the delivery has been made but the remaining items still have not arrived. I have been unable to contact them as there is no email or telephone number available on site”

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Posted 5 years ago

“very difficult to contact them for help. very unhelpful site.”

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Posted 5 years ago

“Nothing to made me happy”

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Posted 5 years ago

“Parcels are always delivered quickly thanks to prime next day delivery except in the case of book pre-orders I've made. On more then 5 occasions in the past year, when I've had a pre-order on a book with Amazon I have been kept waiting for it to be delivered for a long time (the worst was three months passed the release date). I'm not sure if it's because they don't get enough of the first prints sometimes to meet their pre-order obligations but the mentally of just cancel your order if it doesn't arrive is irritating concidering on more then one occasion the first print has sold out and I then have to wait for the second print. I have heard this is also an issue with some video game pre-orders as well. So a word of warning to those pre-ordering books from Amazon, be prepared for a 1/3 chance of waiting past the release date for your pre-order or having to cancel the order to quickly find it elsewhere.”

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Posted 5 years ago

“Amazon do not let me do feedback. I am biased for the sellers they say. I do honest reviews. Not good Amazon.”

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Posted 5 years ago

“item did not arrive despite paying for priority delivery.”

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Posted 5 years ago

“Large quantity of very thin shiny leather, the chemical fumes are very bad. I have had to put it outside, I don't know if I will be able to use these offcuts because of the fumes. I won't be buying again.”

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Posted 5 years ago

“Prime delivery has gotten quite bad in the last couple of months. Other than issues with delivery up to 9.30pm when getting items sent to a business address- utterly ridiculous! And deliveries now being sent partly with other couriers and Royal Mail... I live in London surely there is enough demand. That said, the expected delivery date and the reliability is now sub par. Bring back the old service that I joined for! Big shame”

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Posted 5 years ago

“Prime delivery has gotten worse in the last couple of months. No way near as good as it used to be in terms of speed and reliability... Big shame!”

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Posted 5 years ago

“although having used amazon many times becuase ofnthere excellent service I have decided not to use them again ever.Evry time I buy something they automatically sign me up for amazon prime, This is ridiculous! I have to contac t them to cancel every time which is a nonsense. very frustrated with this policy so I am afraid amazon have lost a long standing customer.”

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Posted 5 years ago

“Wasn't sent out very quickly. Amazon delivery driver can't tell the difference between a house 2 or house 2a but still marked he had handed it to me when i contacted amazon under the impression my parcel was missing was told i would get a phone call in two days time to discuss. Phone call never happened luckily i managed to track my parcel without any help from amazon. Incorrect or missing deliveries are happening on a more regular basis it seems”

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Posted 5 years ago

“I order I t-shirt for my husband. On site the color was blue. When the t-shirt came was blue with very light strips. Which was ok, I just had to return the order. Al thought I had to pay for the posting. So I order something costs £14.95, I paid £4.5 to sent it back and of course they refund me £14.95. So I paid £4.5 because I order from Amazon.”

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Posted 5 years ago

“I bought striped curtains, when I put them up they just wouldn't hang properly, it was a problem when the lining was stitched into the curtains, it appears to be cut wrong.This is the first time we have had a problem purchasing from Amazon.”

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Posted 5 years ago

“The order was late”

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Posted 6 years ago

“The order was late”

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Posted 6 years ago

“got sold an item that was a scam and didnt arrive”

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Posted 6 years ago

“Recently purchased around £1000 worth of BABY products and I believe that I am not a valued customer of Amazon. They no longer ensure parcels arrive safely and on time. A lot of things are late. Some orders have even went missing. I have been given a refund for that product bit when speaking to customer service representatives they are reluctant to offer more than £5 compensation. I have had ALOT of problems and I am an unhappy customer.”

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Posted 6 years ago

“Bought Makari cream and I've regretted my whole life for buying that cream it has given me crazy spots, really dark patches around my eye, rashes on my elbows and serious stretch marks all over. I have put up a complain but haven't received any feedback or what so ever will not buy from amazon again. fake stuff they sell”

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Posted 6 years ago

“Pathetic after sales, wrong pricing and customer service is a joke.”

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Posted 6 years ago

Amazon UK is rated 4.7 based on 13,237 reviews