Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,427 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,427 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 49%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Amazon UK made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Amazon UK 2 star review on 25th October 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very easy, quick, efficient to browse, shop, select and place orders. A colossal choice of products to choose from and the prices are very competitive. Orders are sent in a very timely fashion and very reliable website and service to use. Good customer care and very professionally ran! Thank you Amazon🎉”

Helpful Report

Posted 6 years ago

“Don’t buy books unless you want them manhandled. Probably handled in such a way so you just bite down in the pillow and buy a kindle. Can’t crease the cover if it’s made of pixels!”

Helpful Report

Posted 6 years ago

“I had terrible trouble ordering a pair of headphones during the recent Prime sale and ultimately did not buy anything. Later, I complained and they offered to sell me the headphones at the sale price, but only if I bought them first and got a refund later. This I did - but now they've thrown up endless delays and excuses about giving me the refund. I am furious!”

Helpful Report

Posted 6 years ago

“Not very happy with Amazon, a lot of things on the amazon shopping site are cheap chinese items that can be found cheaper on Ebay, If you use the prime service you'll find that all the items covered are by Amazon's Prime "free delivery" are actually slightly more expensive than the same items that are not covered by Prime. My wife has been a Prime customer for several years, someone stole her Amazon log in details and opened another Prime account which my wife was charged almost £80 for and when she tried to sort it out with Amazon they said they couldn't help and told her to speak with her bank. She is now in the process of trying to claim this money back from Amazon and when she has done so, my wife will be cancelling her Amazon account.”

Helpful Report

Posted 6 years ago

“Poor it was really disappointing as a birthday present charging more than the original product from the site”

Helpful Report

Posted 6 years ago

“Great ordering. Ok delivery 9 in evening a little late. No receipt in box if you wish to return item you been to print a return label. I do not know of any other company that you print your own return labels”

Helpful Report

Posted 6 years ago

“LED bulbs for my motor 4 bulbs ordered and one does not work these were supposed to have been tested, not good ?”

Helpful Report

Posted 6 years ago

“Assortment is fine but I do object to being enticed into "Prime" by the layout which is dishonestly left unexplained as you pay.. I will avoid transactions whenever I can. gpkm”

Helpful Report

Posted 6 years ago

“Since October last year, I order some products and part of the delivery has been made but the remaining items still have not arrived. I have been unable to contact them as there is no email or telephone number available on site”

Helpful Report

Posted 6 years ago

“very difficult to contact them for help. very unhelpful site.”

Helpful Report

Posted 6 years ago

“Large quantity of very thin shiny leather, the chemical fumes are very bad. I have had to put it outside, I don't know if I will be able to use these offcuts because of the fumes. I won't be buying again.”

Helpful Report

Posted 7 years ago

“Nothing to made me happy”

Helpful Report

Posted 6 years ago

“Parcels are always delivered quickly thanks to prime next day delivery except in the case of book pre-orders I've made. On more then 5 occasions in the past year, when I've had a pre-order on a book with Amazon I have been kept waiting for it to be delivered for a long time (the worst was three months passed the release date). I'm not sure if it's because they don't get enough of the first prints sometimes to meet their pre-order obligations but the mentally of just cancel your order if it doesn't arrive is irritating concidering on more then one occasion the first print has sold out and I then have to wait for the second print. I have heard this is also an issue with some video game pre-orders as well. So a word of warning to those pre-ordering books from Amazon, be prepared for a 1/3 chance of waiting past the release date for your pre-order or having to cancel the order to quickly find it elsewhere.”

Helpful Report

Posted 6 years ago

“Amazon do not let me do feedback. I am biased for the sellers they say. I do honest reviews. Not good Amazon.”

Helpful Report

Posted 7 years ago

“item did not arrive despite paying for priority delivery.”

Helpful Report

Posted 7 years ago

“Prime delivery has gotten quite bad in the last couple of months. Other than issues with delivery up to 9.30pm when getting items sent to a business address- utterly ridiculous! And deliveries now being sent partly with other couriers and Royal Mail... I live in London surely there is enough demand. That said, the expected delivery date and the reliability is now sub par. Bring back the old service that I joined for! Big shame”

Helpful Report

Posted 7 years ago

“Prime delivery has gotten worse in the last couple of months. No way near as good as it used to be in terms of speed and reliability... Big shame!”

Helpful Report

Posted 7 years ago

“although having used amazon many times becuase ofnthere excellent service I have decided not to use them again ever.Evry time I buy something they automatically sign me up for amazon prime, This is ridiculous! I have to contac t them to cancel every time which is a nonsense. very frustrated with this policy so I am afraid amazon have lost a long standing customer.”

Helpful Report

Posted 7 years ago

“Wasn't sent out very quickly. Amazon delivery driver can't tell the difference between a house 2 or house 2a but still marked he had handed it to me when i contacted amazon under the impression my parcel was missing was told i would get a phone call in two days time to discuss. Phone call never happened luckily i managed to track my parcel without any help from amazon. Incorrect or missing deliveries are happening on a more regular basis it seems”

Helpful Report

Posted 7 years ago

“I order I t-shirt for my husband. On site the color was blue. When the t-shirt came was blue with very light strips. Which was ok, I just had to return the order. Al thought I had to pay for the posting. So I order something costs £14.95, I paid £4.5 to sent it back and of course they refund me £14.95. So I paid £4.5 because I order from Amazon.”

Helpful Report

Posted 7 years ago

Amazon UK is rated 4.7 based on 13,427 reviews