Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,427 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

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Metrics

4.7

Based on 13,427 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 49%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 2 star review on 25th October 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered some cockeral feathers from an Amazon associate (very cheap admittedly) and they didn't arrive for over a month. What I hadn't understood (being old and naieve) was that the feathers were coming from China. They'd been stuffed into an envelope, and fell out all over the place when opened.. And they weren't exactly what I'd imagined, like big and colourful, more like dowdy old hen's feathers grey and brown. I'd hoped for something to use in a decorative sculpture, instead I chucked them in the bin.”

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Posted 7 years ago

“We shop on amazon UK a fair bit, amost daily. We have the usual problems, you know the odd delivery failure and the odd late parcel, but nothing majojr. Recently one of the drivers from amazon logisitcs enetered our home while my wife was in the back and hadnt heard the door bell. The driver proceed to call out "Hello" to which he got no reply, after several minutes of silence my wife returned to the sitting room and went into the porch to find the driver had left a calling card and didnt elave the parcels. We dont mind this, but why would a delivery driver enter your home without permission? Very unprofessional amazon, this shouldnt happen.”

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Posted 7 years ago

“I am still trying to return a light fitting that has been miss sold the description does not match the description and they have offered me 30 euros as a good will gesture. I have emailed them for the third time now to ask for a full refund. This is not good enough from a amazon company I will be taking it further if it is not resolved this week.”

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Posted 7 years ago

“I could not purchase the item I needed because I am not an 'amazon prime member'. Really!? So I went to ebay and bought it for same price no delivery charge - how d'ya like them apples?”

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Posted 7 years ago

“I ordered 2 2.5 inch drive adapters, order was fulfilled by Amazon. Ao arrival, one unit was new the other was second hand, it had already been opened, box was damaged. Unit was returned (which in itself was a chore). When I order new items i expect them to be new. What makes things worse, is this is not the first time this has happened.”

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Posted 7 years ago

“sdf sdfsdf sdsdf”

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Posted 8 years ago

“My parcel was delivered to me but the product was missing.”

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Posted 7 years ago

“Ordered a camera from Amazon Warehouse using prime free trial expecting next day delivery, ordered on Monday lunchtime, only to get an email Tuesday lunchtime to say delivery would be on Saturday - 6 days after I ordered ??? I contacted amazon through chat and was told this was a carrier problem, which is now resolved, so will be delivered within 24 hours (Wednesday?), but nothing on website has changed to show this, so I am pretty doubtful. I've been put off amazon as if I can't rely on quick delivery, I can get things elsewhere !”

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Posted 7 years ago

“After more than one month waiting they didn't have the product I had purchased.”

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Posted 7 years ago

“Never received iteam. Had to reoder”

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Posted 7 years ago

“I accidentally ordered items and didn’t realise until the next day when I received notification of delivery. It was too easy to make mistake. However amazon on the whole is great”

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Posted 7 years ago

“An order I placed with Amazon arrived but unfortunately it was an empty envelope apart from a piece of cardboard where the ordered product should have been attached. I contacted Amazon but the person told me they would replace it if I send the original back ?it was an empty package. Later they said they did not require me to return it but today I was weakened by a delivery driver asking for an item that was being returned to Amazon. It's clear to me that not one person at Amazon has listened to a word I told them.”

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Posted 7 years ago

“Tardanza en recibir la mercancía. Solicitado 4 octubre, prevista entrega 31 de octubre....es demasiado tiempo.”

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Posted 8 years ago

“Late deliveries no returns invoices or supplier information have ended up keeping goods I could not return”

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Posted 8 years ago

“Am always sending things back due to the products not being what they say they are or do, even tho i keep going back one day i will get the right thing that works how it reads.”

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Posted 8 years ago

“Ordered a pair of pool side wicker lounger and since August it still has not arrived. Even the tracking detail shows that it's delivered but we havnt seen a thing. What's worse, Amazon doesn't even seem to keep up with the dealings of some merchants. They let them defraud buyers online!”

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Posted 8 years ago

“I bought a warehouse deal microwave oven. It was described as having damaged packaging. After it arrived and had been unpacked and installed, upon opening the door, the inside had food splatters, showing that it had been previously used. Inside the box was a "returns packing receipt". This item had previously been used and returned to Amazon because of a problem. It hadn't gone through their system, but left unopened in their warehouse, then shipped directly to myself. After complaining to Amazon, they've arranged a refund and to collect the item. Iv'e since bought a "brand new" m/wave from Amazon, it's arriving tomorrow. Iv'e patronised this company for many years, why, because they're the best in the business. When it comes to customer service, there's no equal, they are where most retailers dream of being, on top of it,,,LONG LIVE AMAZON...”

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Posted 8 years ago

“I ordered a hair dryer which was delivered without any packaging at all. The delivery address label was simply stuck to the box that the product comes in.”

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Posted 8 years ago

“I ordered a sample of Vichy foundation with a delivery date of a couple of days. I have now waited nearly two weeks, and have asked to be refunded.”

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Posted 8 years ago

“First order failed and I was given a refund”

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Posted 8 years ago

Amazon UK is rated 4.7 based on 13,427 reviews