Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,418 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,418 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 50%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Amazon UK made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Amazon UK 2 star review on 16th September 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Once they have your money, then they forget you and then you have to write to them, as they do not bother about customer service, because in India they are brand and they think 'name is enough', but we have to stop this, please do not buy from amazon Thank you”

Helpful Report

Posted 9 years ago

“I purchased a Samsung tablet (TABPRO S) from Amazon. This unit came with the seals on the product cut. I contacted Amazon who sent another unit which was promised overnight and sent in 2 days, and this too had the seals cut open on the product box. I tried multiple times to work with Customer Service on this issue and quickly resolve it but it is now a week since my first order and I am still waiting for yet another (3rd) unit to arrive (again not overnight but 2 days) and hopefully will not have the seals broken on this one. They did offer me a 10% refund, however I cannot get a clear answer as to WHY this is happening and why they are selling units that have the seals broken. I have talked to them on the phone and chatted with them online. All I get is "we are sorry" and "we will escalate this". Until then all I am doing is receiving items and sending them back with no other explanations about the issue. SO VERY FRUSTRATING!”

Helpful Report

Posted 9 years ago

“Amazon does'nt charge shipping but for the prices they charge they profit on both ends, movies and items they sell on the internet. Sometimes things are marked up 110% from a local store, I thought they had good deals,wrong!”

Helpful Report

Posted 10 years ago

“Purchased a phone from amazon described as "new". The item I received was unable to be unlocked by the carrier because the IMEI number was already attached to an account, so the phone was useless. Furthermore, the phone had a habit of turning itself on and the case would not close properly (sort of defeats the purpose of calling it "water proof"). A positive? They offered a full refund. Only, I have to pay a buck to have the label sent to me in order to mail it back.”

Helpful Report

Posted 10 years ago

“I am not fussing about amazon its the product I ordered from them.A Laurent Doll Bed four wooden drawer pull knobs are missing, Bed doesn't fit underneath loft bed like it is pictured.Was alot of trouble to put together and time consuming, was defintely not worth the price, will never order from them again!”

Helpful Report

Posted 10 years ago

“I am 80 years old and do not order on line often. I found the item wanted quickly. It said free shipping. When I clicked on the item it took me to another site. I made out my order and did not receive free shipping. There was a sign up for a VIP Card and a monthly fee. I feel that is deceiving and not totally honest advertising. Sorry. Still looking forward to receiving my purchase though.”

Helpful Report

Posted 10 years ago

“Brnillaice for free; your parents must be a sweetheart and a certified genius.”

Helpful Report

Posted 11 years ago

“The new courier that Amazon use, Amazon Logistics is the worst courier I have ever dealt with. They set new records for terrible service. I always pay for 1 day delivery, expedited, and get around 40% of my items actually arrive within 1 day. They deliver from 7am to 10pm, and often my missed deliveries claim to have attempted delivery at 10.30pm. Amazon Logistics have ruined Amazon for me.”

Helpful Report

Posted 11 years ago

“That's another angry E-mail to amazon regarding FIFA, the customer service is poor at best Amazon late”

Helpful Report

Posted 11 years ago

“Amazons shipping and customer service is starting to suck. Sincerely, an increasingly irritated Amazon Prime member. :(”

Helpful Report

Posted 11 years ago

“Love amazon, but customer service is just not very helpful.”

Helpful Report

Posted 11 years ago

Amazon UK is rated 4.7 based on 13,418 reviews