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Amazon UK Reviews

4.7 Rating 13,404 Reviews
93 %
of reviewers recommend Amazon UK
4.7
Based on 13,404 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Next Day
On-time Delivery
Greater than 53%
Accurate And Undamaged Orders
Greater than 83%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
1.7 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Amazon UK 5 star review on 22nd May 2025
Anonymous
Amazon UK 3 star review on 5th April 2025
Tamy
Amazon UK 1 star review on 24th March 2025
Barbara
Amazon UK 1 star review on 24th March 2025
Barbara
Amazon UK 1 star review on 24th March 2025
Barbara
Amazon UK 1 star review on 24th March 2025
Barbara
Amazon UK 4 star review on 2nd November 2024
Anonymous
47
Anonymous
Anonymous  // 01/01/2019
Amazon does'nt charge shipping but for the prices they charge they profit on both ends, movies and items they sell on the internet. Sometimes things are marked up 110% from a local store, I thought they had good deals,wrong!
Helpful Report
Posted 9 years ago
Purchased a phone from amazon described as "new". The item I received was unable to be unlocked by the carrier because the IMEI number was already attached to an account, so the phone was useless. Furthermore, the phone had a habit of turning itself on and the case would not close properly (sort of defeats the purpose of calling it "water proof"). A positive? They offered a full refund. Only, I have to pay a buck to have the label sent to me in order to mail it back.
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Posted 10 years ago
I am not fussing about amazon its the product I ordered from them.A Laurent Doll Bed four wooden drawer pull knobs are missing, Bed doesn't fit underneath loft bed like it is pictured.Was alot of trouble to put together and time consuming, was defintely not worth the price, will never order from them again!
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Posted 10 years ago
I am 80 years old and do not order on line often. I found the item wanted quickly. It said free shipping. When I clicked on the item it took me to another site. I made out my order and did not receive free shipping. There was a sign up for a VIP Card and a monthly fee. I feel that is deceiving and not totally honest advertising. Sorry. Still looking forward to receiving my purchase though.
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Posted 10 years ago
Brnillaice for free; your parents must be a sweetheart and a certified genius.
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Posted 11 years ago
The new courier that Amazon use, Amazon Logistics is the worst courier I have ever dealt with. They set new records for terrible service. I always pay for 1 day delivery, expedited, and get around 40% of my items actually arrive within 1 day. They deliver from 7am to 10pm, and often my missed deliveries claim to have attempted delivery at 10.30pm. Amazon Logistics have ruined Amazon for me.
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Posted 11 years ago
That's another angry E-mail to amazon regarding FIFA, the customer service is poor at best Amazon late
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Posted 11 years ago
Amazons shipping and customer service is starting to suck. Sincerely, an increasingly irritated Amazon Prime member. :(
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Posted 11 years ago
Love amazon, but customer service is just not very helpful.
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Posted 11 years ago
Amazon UK is rated 4.7 based on 13,404 reviews