Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,427 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

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Metrics

4.7

Based on 13,427 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 49%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 2 star review on 25th October 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I don't know if Amazon got too big or they got too greedy, but the experience has been getting worse over the last year or two and it's now getting to the point of unbearable. Parcels get constantly thrown over the back gate - even when I'm in. Drivers are wonderful - they always smile and are always very polite. But they all seem to be terribly rushed and in a constant hurry: ring the door, wait 5 seconds and run to ring the neighbour. My parcels get delivered to wrong addresses, and I too received other people's parcels. Your customer support is dreadful - all agents just spew the stuff they seem to copy and paste from their handbook and never actually help you with anything unless you speak to a manager. I don't want to hear how important my problem it is to them and I don't want to hear their assurances of how they will endeavour to resolve it for me. I actually want something done about it! They all take absolute ages to respond to every message you type to them, and when they do finally respond, 9 times out of 10 they haven't actually read your message properly at all and I have to repeat myself over and over again. Do they not understand English? Or are they paid so little they don't actually care about their jobs? They just randomly drop out from the chat and pass you over to someone else. Just dreadful. Please, no "I understand how important it is to resolve this issue for you today"! That makes your customers' blood boil. Come on, get your act in order, Amazon.”

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Posted 8 years ago

“Promised next day delivery it didn't turn up they e mail confirmation that the delivery has been attempted despite being indoors all day Not good at all!!!”

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Posted 8 years ago

“sent for orders and a lot come from china now and there not the real thing sent quiet a few items back and market place is very dodgey”

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Posted 9 years ago

“Once they have your money, then they forget you and then you have to write to them, as they do not bother about customer service, because in India they are brand and they think 'name is enough', but we have to stop this, please do not buy from amazon Thank you”

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Posted 9 years ago

“I purchased a Samsung tablet (TABPRO S) from Amazon. This unit came with the seals on the product cut. I contacted Amazon who sent another unit which was promised overnight and sent in 2 days, and this too had the seals cut open on the product box. I tried multiple times to work with Customer Service on this issue and quickly resolve it but it is now a week since my first order and I am still waiting for yet another (3rd) unit to arrive (again not overnight but 2 days) and hopefully will not have the seals broken on this one. They did offer me a 10% refund, however I cannot get a clear answer as to WHY this is happening and why they are selling units that have the seals broken. I have talked to them on the phone and chatted with them online. All I get is "we are sorry" and "we will escalate this". Until then all I am doing is receiving items and sending them back with no other explanations about the issue. SO VERY FRUSTRATING!”

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Posted 9 years ago

“Amazon does'nt charge shipping but for the prices they charge they profit on both ends, movies and items they sell on the internet. Sometimes things are marked up 110% from a local store, I thought they had good deals,wrong!”

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Posted 10 years ago

“Purchased a phone from amazon described as "new". The item I received was unable to be unlocked by the carrier because the IMEI number was already attached to an account, so the phone was useless. Furthermore, the phone had a habit of turning itself on and the case would not close properly (sort of defeats the purpose of calling it "water proof"). A positive? They offered a full refund. Only, I have to pay a buck to have the label sent to me in order to mail it back.”

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Posted 10 years ago

“I am not fussing about amazon its the product I ordered from them.A Laurent Doll Bed four wooden drawer pull knobs are missing, Bed doesn't fit underneath loft bed like it is pictured.Was alot of trouble to put together and time consuming, was defintely not worth the price, will never order from them again!”

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Posted 10 years ago

“I am 80 years old and do not order on line often. I found the item wanted quickly. It said free shipping. When I clicked on the item it took me to another site. I made out my order and did not receive free shipping. There was a sign up for a VIP Card and a monthly fee. I feel that is deceiving and not totally honest advertising. Sorry. Still looking forward to receiving my purchase though.”

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Posted 11 years ago

“Brnillaice for free; your parents must be a sweetheart and a certified genius.”

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Posted 11 years ago

“The new courier that Amazon use, Amazon Logistics is the worst courier I have ever dealt with. They set new records for terrible service. I always pay for 1 day delivery, expedited, and get around 40% of my items actually arrive within 1 day. They deliver from 7am to 10pm, and often my missed deliveries claim to have attempted delivery at 10.30pm. Amazon Logistics have ruined Amazon for me.”

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Posted 11 years ago

“That's another angry E-mail to amazon regarding FIFA, the customer service is poor at best Amazon late”

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Posted 12 years ago

“Amazons shipping and customer service is starting to suck. Sincerely, an increasingly irritated Amazon Prime member. :(”

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Posted 12 years ago

“Love amazon, but customer service is just not very helpful.”

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Posted 12 years ago

Amazon UK is rated 4.7 based on 13,427 reviews