Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,449 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,449 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 1 star review on 8th March 2026

Anonymous // 01/01/2019

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“I RECEIVED THE GOODS AT A GREAT SAVING”

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Posted 7 years ago

“I am usually buying from other online. I start buying from amazon.co.uk. I am happy to see more competitive prices and more choices”

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Posted 7 years ago

“Amazon has everything I'm looking for and not expensive. Its the best website I've been on.”

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Posted 7 years ago

“We have purchased many goods from Amazon. The service received has always been excellent; they arrived very quickly well packaged and in good condition. Generally we have been very happy with the items we purchased but if there was a problem this was always resolved quickly.”

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Posted 7 years ago

“prompt fast service, excellent customer service”

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Posted 7 years ago

“I love Prime service, but because I live very far and returns are too expensive ( i sue a skybox service), I would like the option to always choose 1 delivery box no matter how many items i purchase”

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Posted 7 years ago

“Fast delivery, tracking, good quality”

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Posted 7 years ago

“Save me time money and hassle .. quick Prime delivery and very reliable”

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Posted 7 years ago

“Very quick delivery, unbeatable prices”

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Posted 7 years ago

“The delivery was quick and I've had no problems”

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Posted 7 years ago

“Good communication and timely deliveries.”

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Posted 7 years ago

“Great service always happy to help . Refund anything that's not in right working order. #Amazon”

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Posted 7 years ago

“One day delivery is excellent and great updates to order status if my order is delayed”

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Posted 7 years ago

“Amazon always has what I'm looking for, has super fast shipping, and always helpful and pleasant if you have a problem with your order.”

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Posted 7 years ago

“Quick delivery and always excellent customer service when very rare issues arise.”

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Posted 7 years ago

“very Happy”

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Posted 7 years ago

“Very Good!!!!”

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Posted 7 years ago

“My last two orders, placed on the same day, both came very much ahead of time - well done! One thing I would like to mention, however, is that quite often more packaging than necessary is used, which is quite harmful to the environment. All in all, Amazon is my go-to for online orders.”

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Posted 7 years ago

“Easy to order, timely delivery, competitively priced. Caters for a lot of what you want. Worth a try - even if you live in a far out of place location. They will find you !!!”

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Posted 7 years ago

“Their products are really the best and they deliver.”

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Posted 7 years ago

Amazon UK is rated 4.7 based on 13,449 reviews