Name: Amplifon
Rating: 2.97

“Worst company ever for customer service and follow through . My Father lost his hearing and had a very bad fall. He was hospitalised but he suffered with delirium because of the fall . The specialists and doctors advised me without them it would get worse and so would his frustration and he would get angry and fearful due to Covid masks amd not being able to hear . This all happened . Watergardens store I put an urgent with them on the 12th November . Every time I called a different story and excuse . It’s in the mail , manufacture called said they had trouble making it without the other mould , manufacturer doesn’t have the Material and many more . I called head off more excuses . I escalated to Management nobody called me back. It is now the 2nd December my father just passed away . The stress of it all killed him and had a heart attack”

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Posted 5 years ago

“I have spent over 5,400 with Amplifon in the last two and a have years, I lost one of my first Aids and they could not replace one, they wanted 3,400 for a new pair, Why couldn’t they replace one ?? So I bought a new pair, singing and dancing But they kept going wrong. At the moment I have not got my Aids back, so my hearing is awful. I bought a pair of Apple iPod Pro and pair them with my iPhone that is used has a Microphone they are Brilliant and cost 250 pounds. Another thing when you buy any hearing Aids make sure you tell your the Insurance company ! Other wise they are not covered. Regards Alan”

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Posted 5 years ago

“Worst experience I've had with a company. Cigna contracts out to Amplifon which for most people is prob ok if you don't mind old technology. They DO NOT cover new tech nor are their reps trained very well. I wouldn't buy a phone from 2018 or 2016 so why would I be limited to old technology? I guess so Amplifon can save money. They blame Cigna, Cigna blames Amplifon. Amplifon will not send you a list of covered devices as it's secret. If you can avoid them I would!”

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Posted 5 years ago

“This has been a good company which I fear has deteriorated, perhaps due to poor management. My local branch quite good although turnover rate of audiologists may be a warning sign. Individual staff mostly very good. However after the (Coronavirus) lockdown started I needed help with a wax-blocked hearing aid. All clinics closed of course. I would have been happy to send it somewhere, even clean it myself if possible (never been shown how). National helpline (long time to get through) arranged someone to a call me. That one call happened while I was out (daily hour-long exercise); can't phone the calling number back - it just refers me to helpline. Helpline guaranteed I would get another call. I'm still waiting (over 2 weeks). Luckily a small local independent was prepared to fix the aid - at no charge.”

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Posted 5 years ago

“Amplifon Hearing what a fantastic team in Hull they cannot do enough for their customers So Annetta if you’re reading this could you please send me some rubber tips for my Hearing aids like you did when shop was and still is on lock down yours Gary Gollins ps how’s the eyebrows coming on LOL 😎”

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Posted 5 years ago

“I would not hesitate to recommend the Walsall branch of Amplifon for their all round excellent level of service. Reception is courteous and efficient. The Audiologist is most helpful, patient, professional in every respect and eager to help and advise wherever possible. The hearing aids have fully met the needs of my personal hearing problem since I am able to make use of the full flexibility of their design via my mobile phone. Well Done!”

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Posted 5 years ago

“I have had very mixed experiences with amlifon ! I bought my hearing aid in the UK,September last year,Very good store and audiologist ! mr luthfur Rahman,Coventry store,I live in Lanzarote,I knew there is a amlifon store here Arrecife !! So felt very safe for any follow on !! But would seem not! I have been store twice,And i feel she not helpful,I feel as i did not purchase from that store,I am not getting a good feeling,And that should not be so !! Amlifon have a good follow on record .”

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Posted 6 years ago

“I have just had my second annual hearing check at Amplifon, Ayr, Scotland. From the time I walked into the clinic to the time I left I was made to feel at ease and every stage of the consultation on both visits was clearly explained to me before anything was done. Both members of staff were welcoming and friendly. On the basis of the two visits made to Amplifon, Ayr, I would have no qualms about recommending this clinic to anyone suffering hearing loss and looking for a reliable practitioner.”

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Posted 6 years ago

“Always very friendly and helpful at the Cowley, Oxford branch. Never too much trouble even if it's just to get the hearing aid repaired or just for batteries. Batteries are always a good price. Been using these for over 5 years”

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Posted 6 years ago

“I had a appointment today at the Oldham store with Kevin , I was greeted by the receptionist who was very welcoming and she offered me a drink on arriving , I was then shown into Kevin’s office for my hearing test, he explained thoroughly how he would be testing my hearing, he was friendly and helpful I would definitely recommend this company,”

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Posted 6 years ago

“Amplifon Horsham is dreadful. Their audiologists change continuously and now they only have one that comes in a couple times a week. Had problem when aids were unusable but have to wait over a week to get an appointment. Think it's time I went elsewhere. Go to Specsavers where you are cared for and attentive aftercare.”

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Posted 6 years ago

“Very bad company”

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Posted 6 years ago

“I had a appointment booked at Epsom Surrey branch in December this was cancelled due to Sewerage escaping inside the Amplifon premises! After this problem was sorted? I received No communication from Amplifon staff to re book my appointment and I still haven't heard anything.”

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Posted 6 years ago

“My mother broke her Amplifon hearing aid the weekend after Christmas. We were unable to contact Amplifon until after the new year. The answerphone message said they were back on 27 December but I got no response to the messages I left until 6 January. The aids then had to be sent away and would take a week. They took 10 days to come back! We were quoted £99 for repair but when collected were told it was double that. Also, the phone continually goes to voicemail. Customer service is poor.”

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Posted 6 years ago

“After years of not hearing properly , made an appointment with Khalid at Preston branch of Amplifon . He fitted a pair of hearing aids. I am pleased to say I can now join in conversations in noisy place's. Many thanks Khalid , great service .”

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Posted 6 years ago

“I made app with Mr.Graham Mair from Amplifon Shandwick Pl Edinburgh to carry out hearing test on myself at my home. Graham carried out full test and discussed everything in full with no pressure. He fitted two sample hearing aids and the difference was unbelievable. I decided to purchase 2 hearing aid, and never regretted getting them, I was always in denying that my hearing aids not as good. Graham has been excellent with me checking if any adjustments were needed. I would recommend Amplifon to anyone requiring hearing tests . T. Smart”

Helpful Report

Posted 6 years ago

“I made app with Mr.Graham Mair from Amplifon Shandwick Pl Edinburgh to carry out hearing test on myself at my home. Graham carried out full test and discussed everything in full with no pressure. He fitted two sample hearing aids and the difference was unbelievable. I decided to purchase 2 hearing aid, and never regretted getting them, I was always in denying that my hearing aids not as good. Graham has been excellent with me checking if any adjustments were needed. I would recommend Amplifon to anyone requiring hearing tests . T. Smart Sent from Samsung tablet”

Helpful Report

Posted 6 years ago

“My MIL asked me to advocate for her as her hearing aids didn't work correctly from day one. She had significant life ( husband put in dementia care, broke her foot, son passed away, physical therapy and the sale of their home and a move)experiences that kept her from being able to return her hearing aids for a refund within a 60 day period. Frankly, it was the last tjing on her mind with all this going on in her and her family's life. She got a run around with her audiologist and then Ampliphone ( a multi-billion dollar global company) refused to refund her money within 3 months of her purchase. It also took 1 month just to get an answer back from customer service to know how they wete going to handle this. They simply dug their feet in and refused to assess her situation. She just wants to start over, when her life settles a bit with a new audiologist and hearing aid. They don't stand behind their products and don't go out of their way to help their mostly elderly customers.”

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Posted 6 years ago

“Had been having problems with my ears for a while due to a build up of wax ,Booked an appointment with the Falkirk branch and was amazed at the difference in my hearing ,the procedure was explained to me and it was quick and painless fantastic service highly recommend there ear cleaning service , and also there customer service is second to none 100percent satisfied .”

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Posted 6 years ago

“I find Wolverhampton Amplifon very efficient, helpful and friendly. I recently bought my second set of Resound hearing aids with no pressure to buy. Connecting my aids to both my i-phone and TV has been amazing and because I am profoundly deaf I know I will never have perfect hearing but my aids have been wonderful in lowering my anxiety levels. Well done Amplifon.”

Helpful Report

Posted 6 years ago

Amplifon Reviews

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