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Amplifon Reviews

3.1 Rating 253 Reviews

50 %

of reviewers recommend Amplifon

Company Reviews

3.1

Based on 253 reviews


Customer Service
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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amplifon Ayr, Scotland. The Audiologist Mr Christopher Lyall and staff could not have been more helpful. I have struggled with hearing loss for many years but would accept only one hearing aid.( vanity). However on meeting Mr Lyall for the first time he put me at ease, explained the benefits of a double hearing aid and fitted me with the appropriate aids. Great team, and friendly staff. Delighted Ayr.”

Posted 4 years ago

“The audiologists was very friendly and explained everything to me ,I’ve been back a couple of times to just make sure everything is fine”

Posted 4 years ago

“Highly unprofessional staff, I booked my appointment well in advance and waited more then 2 hours at amplifon clinic. The way staff communicating about the delay was really a shock to me.. Doctor are also not good. They are more interested and focus to sell the hearing devices.”

Posted 4 years ago

“My local practice - Newbridge Surgery has stopped doing ear wax removal and instead suggested using a private practice whom they'd recommended. Unfortunately, I'd lost my hearing due to the use of ear drops (they suggested using) for a week and the private practice didn't have an appointment available for another week! I contacted Amplifon and explained the situation. They were brilliant and arranged an appointment the same day for micro suction. It was a very successful procedure and my hearing returned better than ever. The consultant was excellent explaining every step of the procedure and giving reassurance. I highly recommend the Wolverhampton branch and their price was very cheap compared to the competition i.e. £50 for both ears. Very competent & caring staff.”

Posted 4 years ago

“I purchased my current hearing aids last September & today I went to have my annual hearing test & check up. I attend Farmborough, Hampshire hearing centre where I have been a happy customer for many years. Ann & Amanda the receptionists are really helpful & efficient & Lydia their audiologist is really great. Lydia is very qualified & explains every thing she is doing whilst asking questions throughout the examination & when I came away felt completely assured & happy with the service that Amplifon supply. I would definitely recommend Amplifon especially Farnborough branch.”

Posted 4 years ago

“I would like to say a big big thank you to the audiologist at Preston Amplifon. I have not mentioned his name just in case for DPA. He was so very kind, caring and patient with me. I choose the incorrect hearing aid at first. Which he new and let me try anyway. After the trial period we ordered 2 new ones. Which I went for the one around your ear very light (Smart 3D). You dont know you are wearing them. After the trial I went back for consultation. Even then he spent time making sure I could change the filters and dome. Even helped with with app on my phone. I know after the purchase he will be there to help me. He is a massive credit to Amplifon. Thank you so so very much :) Mel C”

Posted 4 years ago

“They charged a dying man over £4,195 for a grossly over spec'd hearing aid - he has died now three months after interfacing with this dreadful company and even thou the hearing aid has not been used, they don't want it back (draw your own conclusions on that) and refuse to refund. Please think carefully before you use them.”

Posted 4 years ago

“I went to Amplifon in Altrincham Cheshire for a regular visit after having new rechargeable hearing aids fitted. I have found them to be excellent hearing aids which have done away with the problem of changing batteries, I would recommend Amplifon for a first class hearing aid and the audiologists and all members of the staff for their excellent services Geoffrey Todd of Timperley Cheshire”

Posted 4 years ago

“Doncaster Amplifon. I had a excellent and polite welcome from the Pat the receptionist and the guy who did my ear irrigation,I can't thank them enough. It released me from my temporary deathness. £50 for both ears, a wise investment in the circumstances.”

Posted 4 years ago

“Amplifon in Falkirk, only got 1 hearing aid couple of days ago, everything great, staff lovely and helpful, no pressure what so ever”

Posted 4 years ago

“Had a wax removal done in Glasgow by Steve, absolutely fantastic and pain-free. Great customer service from all the staff I highly recommend Amplifone Glassford Street Glasgow.”

Posted 4 years ago

“The hearing aids are great, but one failed after 2 yrs 6 mths and the other after 2 yrs 10 mths and each time I was given a replacement with a very different battery cover colour from the other hearing aid. This is despite me sending a letter with the 2nd one saying "Please do not dispose of the battery cover - if the aid is replaced I do not want a black battery cover! When my right hearing aid was replaced I was told that battery covers of the colour of mine are no longer available so I would like the current one fitted if a new hearing aid is needed." Why can't Amplifon (a) read a letter sent by a customer with a failed hearing aid; (b) understand that supplying an odd hearing aid is unacceptable; and (c) understand that an item replaced under warranty should match the item it replaces when they are a pair?”

Posted 4 years ago

“Well everyone, I have been reading a number of reviews rating from 1-5 stars and have concluded that each person is different and can only go by their personal experience. For me, I have had nothing but FIRST CLASS service from Amplifon in Darlington, Emma in reception is ALWAYS friendly along with a very warm greeting on every visit I make. Claire is PRICELESS, she fully understands my requirements and has NEVER EVER tried to sell me anything other than what I want myself. I always receive a full and detailed explanation of any new hearing aid on the market and its ME who makes the decisions as to whether or not I buy them. I love the the weeks free trial concept which obviously helps the individual to decide if the aids are right for them. To summarise: I am more than happy with the service and the products available from Amplifon, I have NEVER been pressured into anything I didn’t want. Having worn hearing aids for some 10years+ now, Amplifon in Darlington suit me fine.”

Posted 4 years ago

“had a problem with my hearing aids, they were purchased in New Zealand. I contacted amplifon in Worthing, they responded immediately and asked me to bring the aids in and they would assess them. I arrived later and the audiologist was available, he sorted out my problem, gave useful, unbiased advice and did not change me for his time. Exceptional customer service, will return there if I have any other problems or need assessments or advice”

Posted 5 years ago

“I have visited many audiologist in different towns over the years NHS and also private, but Amplifon Preston has stood out to me and become my regular go to when I'm having difficulty, they offer a wonderful service, very kind and understanding, not in it for the money just genuine staff who are happy to put time and effort into your needs. Very welcoming especially Khalid who has put alot of time into finding the right aids for me and the best prices.”

Posted 5 years ago

“I have been a customer of Amplifon for many years & use their hearing centre at Farnborough, Hampshire. It's always a pleasure to go there. I have had my present aids since last September & had to have a check up. My audiologist Lydia is fantastic, she not only checked my hearing, but found a fault necessitating them being sent back to the factory for some rectification work under warranty that couldn't be carried out by her. I was loaned a comparable pair whilst they were away for a week. I collected them yesterday after being informed they were in & given an appointment for the very next day by Ann their really efficient & friendly receptionist. I am delighted with the service & my hearing aids & wouldn't consider any other hearing aid company. Thank you once again for the wonder full service provided.”

Posted 5 years ago

“My mother also purchased some hearings aids from Claritas We visited the shop and they made some minor repairs to the hearing aids and conducted an audio test and updated the hearing aid software. All free of charge. We went to the Finchley branch and overall it looks a professional set up and slightly comforting that they only do hearing aids and nothing else,”

Posted 5 years ago

“After purchasing my aids costing over £2000 from Claritas, I was shocked to learn they had gone into administration. After getting a letter from Amplifon I visited the Preston branch where they put my mind at ease and checked my aids were working correctly, giving me world class aftercare service. Very warm and welcoming would recommend them to anyone :-) :-)”

Posted 5 years ago

“It's a horrible company and is there only for minting money. They will try to sell you the most expensive hearing aid with all promises and once you get trapped then you will repent all your life or will be forced to buy a different brand.”

Posted 5 years ago

“Just like to thank amplifion and especially Barry at the Hanley branch for there excellent service and friendly help to get my hearing aids right . When I first had my hearing aids they were not quite right but Barry changed them for me and also had them sent off to be altered and now my life’s changed for the better so Thankyou to you all at the Hanley branch 👍”

Posted 5 years ago

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Amplifon is rated 3.1 based on 253 reviews