“While staff are pleasant and helpful enough to deal with:-
- bow was shipped without my knowledge or consent, to an address I didn't nominate. It was agreed that the bow was to be kept at store when it arrived and I would pick it up
- I had to call Australia Post and arrange for the return of the bow back to Apex Hunting - whatever notes staff made for the bow's return did nothing
- staff advised they would set bow weight at 55 lbs as I'm a new shooter - it was left at full 70 lbs weight. I subsequently had to drive to the store to get the bow adjusted to what staff originally recommended it be configured
- Trophy Ridge Volt LED light already broken upon arrival
- Was advised by staff I couldn't talk to the manager about the aforementioned issues. Tried ringing the store to have the call answered, then immediately hung up
Perhaps management could splurge on some post-it notes for the guys so they can keep track of jobs. For spending close to $2,000 as a new customer it has been a disappointing experience.”
“Im a beginner and expected to get complete arrows but apparently no tips or points or whatever you call them included - disingenuous or misleading advertising and pictures , a lot of time wasted for me”
“Poor, poor, poor. Sent me the incorrect items, made me arrange postage back etc. I finally got the required items and there was a $40 difference etc. Was hounded and chased to top up the amount owing which was never my fault. Surely after all the errors and then me having to muck about with postage etc during Covid you would right off the amount owing and Appologise.
Rubbish service and will NEVER shop with you again. Have had items shipped faster and the actual items arrived from NZ and yes during Covid.
Good luck lost me for ever. Shopped across many hunting stores during our lock down and you guys the worst by a country mile.”
“To be honest I am disappointed, I rang and asked for advice saying I didn’t know anything about archery, the bow it self is great but all three arrow tips are different weights
I trusted the professional opinion of apex but feel I was lead down the garden path”
“I an not that low to put your business down I will leave that to you and your so called company. U am just disgusted in your companies dealings and I will take it further”
“I haven’t received it yet so I don’t know if it’s any good or not. The tracking doesn’t tell me any details of where it is it only says it’s been picked up from you.”
