“Not good. The fletchers are falling off. So far I’ve had to reglue 6. I sent an email but did not get an answering. I could not possibly use these in a competition which is why I bought them. Not happy unless something can be done. My son and I have spent over $1000 in you shop. Probably no more. Interested in your response.”
“Placed and payed for order, after two weeks it took me to have to call up and enquire about order to finally get it posted, Finally recieved order to find that it was missing parts and the sight mounting Threads in timber were loose and would just pull out, i had to carry out repairs on brand new bow already.”
“Service quite poor when sales person ask, ‘what do you want’ when you walk in, not very sales minded. Was going to buy further equipment but because the person was not very helpful, I left and ordered online with another company instead. Not sure if it was because I’m a woman in my 50th.”
“Rarely answer the phone.....and customer service is very poor. I have a fair distance to travel to attend the store so like to call to confirm stock on hand before doing so. I finally got through on the phone and the shop attendant answering phone refused to get up and confirm that the bow was still available on the shelf (it was on shelf a few days prior)......he actually argued that their website was up to date and that I need to check it instead.
So I instead phoned Abbey who advised they had the same bow in store and I purchased a VXR31.5 from them.”
“Unfortunately our ‘Santa’ present arrived with bubble wrap around it with the top of the bow sticking out of it. Out of the 2 arrows received, one is broken. The paper target cannot be used as it is scuffed and ripped, therefore cannot be used. Disappointed to say the least.”
“Unfortunately our ‘Santa’ present arrived with bubble wrap around it with the top of the bow sticking out of it. Out of the 2 arrows received, one is broken. The paper target cannot be used as it is scuffed and ripped, therefore cannot be used. Disappointed to say the least.”
“While staff are pleasant and helpful enough to deal with:-
- bow was shipped without my knowledge or consent, to an address I didn't nominate. It was agreed that the bow was to be kept at store when it arrived and I would pick it up
- I had to call Australia Post and arrange for the return of the bow back to Apex Hunting - whatever notes staff made for the bow's return did nothing
- staff advised they would set bow weight at 55 lbs as I'm a new shooter - it was left at full 70 lbs weight. I subsequently had to drive to the store to get the bow adjusted to what staff originally recommended it be configured
- Trophy Ridge Volt LED light already broken upon arrival
- Was advised by staff I couldn't talk to the manager about the aforementioned issues. Tried ringing the store to have the call answered, then immediately hung up
Perhaps management could splurge on some post-it notes for the guys so they can keep track of jobs. For spending close to $2,000 as a new customer it has been a disappointing experience.”
“Im a beginner and expected to get complete arrows but apparently no tips or points or whatever you call them included - disingenuous or misleading advertising and pictures , a lot of time wasted for me”
“Poor, poor, poor. Sent me the incorrect items, made me arrange postage back etc. I finally got the required items and there was a $40 difference etc. Was hounded and chased to top up the amount owing which was never my fault. Surely after all the errors and then me having to muck about with postage etc during Covid you would right off the amount owing and Appologise.
Rubbish service and will NEVER shop with you again. Have had items shipped faster and the actual items arrived from NZ and yes during Covid.
Good luck lost me for ever. Shopped across many hunting stores during our lock down and you guys the worst by a country mile.”
“To be honest I am disappointed, I rang and asked for advice saying I didn’t know anything about archery, the bow it self is great but all three arrow tips are different weights
I trusted the professional opinion of apex but feel I was lead down the garden path”
“I an not that low to put your business down I will leave that to you and your so called company. U am just disgusted in your companies dealings and I will take it further”
“I haven’t received it yet so I don’t know if it’s any good or not. The tracking doesn’t tell me any details of where it is it only says it’s been picked up from you.”
