“Didn't receive enough guide on how to use the purchase bow...T he sales man was reluctant to show me. I'm currently struggling with setting it up since i bought it....I'm certainly dissappointed”
“The experience wasn't favourable in the least. The team had ample time to avoid the issues that were faced and rectify them prior to the bow being collected. Poor form that could of easily been avoided.”
“Was sent the wrong item and acted quickly to send said item back to apex, only to be offered no compensation for the mess around and had to follow up on updates on the correct item myself. Couldn’t even flip the bill for express postage on the correct item that should have been sent.
Won’t be using you guys again.”
“I ordered a string that you said you had in stock and paid for Express post and didn’t come for 2 months and when I emailed I didn’t get a reply for a few days . And didn’t even try to accommodate me for the price of the express post .”
“Not good. The fletchers are falling off. So far I’ve had to reglue 6. I sent an email but did not get an answering. I could not possibly use these in a competition which is why I bought them. Not happy unless something can be done. My son and I have spent over $1000 in you shop. Probably no more. Interested in your response.”
“Placed and payed for order, after two weeks it took me to have to call up and enquire about order to finally get it posted, Finally recieved order to find that it was missing parts and the sight mounting Threads in timber were loose and would just pull out, i had to carry out repairs on brand new bow already.”
“Service quite poor when sales person ask, ‘what do you want’ when you walk in, not very sales minded. Was going to buy further equipment but because the person was not very helpful, I left and ordered online with another company instead. Not sure if it was because I’m a woman in my 50th.”
“Rarely answer the phone.....and customer service is very poor. I have a fair distance to travel to attend the store so like to call to confirm stock on hand before doing so. I finally got through on the phone and the shop attendant answering phone refused to get up and confirm that the bow was still available on the shelf (it was on shelf a few days prior)......he actually argued that their website was up to date and that I need to check it instead.
So I instead phoned Abbey who advised they had the same bow in store and I purchased a VXR31.5 from them.”
“Unfortunately our ‘Santa’ present arrived with bubble wrap around it with the top of the bow sticking out of it. Out of the 2 arrows received, one is broken. The paper target cannot be used as it is scuffed and ripped, therefore cannot be used. Disappointed to say the least.”
“Unfortunately our ‘Santa’ present arrived with bubble wrap around it with the top of the bow sticking out of it. Out of the 2 arrows received, one is broken. The paper target cannot be used as it is scuffed and ripped, therefore cannot be used. Disappointed to say the least.”
“While staff are pleasant and helpful enough to deal with:-
- bow was shipped without my knowledge or consent, to an address I didn't nominate. It was agreed that the bow was to be kept at store when it arrived and I would pick it up
- I had to call Australia Post and arrange for the return of the bow back to Apex Hunting - whatever notes staff made for the bow's return did nothing
- staff advised they would set bow weight at 55 lbs as I'm a new shooter - it was left at full 70 lbs weight. I subsequently had to drive to the store to get the bow adjusted to what staff originally recommended it be configured
- Trophy Ridge Volt LED light already broken upon arrival
- Was advised by staff I couldn't talk to the manager about the aforementioned issues. Tried ringing the store to have the call answered, then immediately hung up
Perhaps management could splurge on some post-it notes for the guys so they can keep track of jobs. For spending close to $2,000 as a new customer it has been a disappointing experience.”
