Appliance Central Reviews

Name: Appliance Central
Rating: 4.52

4.5 Rating 10,599 Reviews

88 %

of reviewers recommend Appliance Central

4.5

Based on 10,599 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Appliance Central 5 star review on 11th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery was unsatisfactory. Delivery man delivered tv upside down and insisted on me doing the heavy lifting. There should be two delivery people for heavy items. Customer service email response was good. I was told I would get a replacement tv if tv was damaged in transit and delivery. Tv has a few dead pixels. I’m disappointed because this is a brand new tv.”

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Posted 1 year ago

“They were good with the delivery it was fast and efficient but the customer service is terrible, I had a query regarding the model of fridge I received and they monitored my number and left me on hold for over 30 mins, I hung up and called back from my other phone and they answered immediately, they asked me to send emails and it’s been over a week now and I’ve heard zero back from them, needless to say I won’t be purchasing my washing machine and other new appliances I need from them.”

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Posted 1 year ago

“The product us great. Highly recommend the LG Cordless Stick Vacuum A9N-PRIME. My order didn't get processed until i called 5 days later to find out what was happening. They sent it out that day but said it just got missed. Don't know if I would have received this if I didn't follow up.”

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Posted 1 year ago

“The courier did not notify us before delivering and came when we were not home and we had to ask them to leave at the front door otherwise there will be 2 days delay.”

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Posted 1 year ago

“Appliance Central are ok, but would not recommend Aramex as your delivery partner. Have not been home to sign for the parcels and now need to go to their depot to collect it.”

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Posted 1 year ago

“Arrived quickly, not well packed.”

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Posted 1 year ago

“Delivery was fine, and removal of the old appliance, however leaving the large cardboard box from the new fridge for us to deal with has not ever been experienced before. Other online appliance retailers do not leave the cardboard box. It’s a full service.”

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Posted 1 year ago

“Delivery was a complete shambles.”

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Posted 1 year ago

“The sale was made easy and fast. The delivery was was also good but let down by the delivery person leaving the TV outside the house without even so much as a knock on the door.”

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Posted 1 year ago

“The appliance arrived on December 23rd, We we're glad to get it.However it was dumped inside the front door of our apartment block.The driver disappeared before I could give him the old microwave Not a hanging offence but disappointing.”

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Posted 1 year ago

“Very hard to contact on phone. Did not get a morning call to advise of delivery time.”

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Posted 1 year ago

“Delivery was a day later than originally scheduled. The delivery guys refused to unpack the dryer and refused to take the packaging away. I would have thought this would be standard practice to ensure proof that there is no damage to the goods upon receipt by the client??? (This would be standard practice by their main competitor, Appliances Online). The appliance works well and is as expected. I would consider using Appliance Central again, but only if the appliance is much cheaper than their competitors.”

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Posted 1 year ago

“Fairly fast delivery although star rating taken off because they use the worst courier known to all Aramex! I had to take an entire day off work to wait around only to be making call the Appliance Central at 4pm as these guys hadn’t shown & are known not to deliver at this address because they can’t be bothered with apartment intercoms,. One woman was extremely unhelpful “ we can’t contact the courier it takes up to 48hrs for a response”. Am I meant to continue days off work until it arrives? The next call the man was extremely helpful, he messaged the courier manager & 30mins later the courier called, he was at my address although at the wrong entrance even though it’s clearly signed. After all of that TV was a fabulous purchase although don’t bel their “sales price” I bought a cyber monday sale & it’s still the same price. Still cheaper than else though, its a great TV, great picture, easy to set up, super happy with it.”

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Posted 1 year ago

“I havent receive the vaccum cleaner tho”

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Posted 1 year ago

“Fantastic price. Would be 5 stars except Allied Freight took 12 days to deliver our new TV from Sydney to Adelaide”

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Posted 1 year ago

“Appliance Central were great! I would give them a 5 star rating. However, the delivery company they use were not!! I received an SMS the night before stating that delivery would be between 8.30am and 5pm. I drove to the property where it was to be delivered and waited. I received no other communications until an SMS around 12 on the day of delivery - sorry it won't be delivered. Text or call to reschedule. The delivery company did call back and I was guaranteed delivery the next day. Yes it did arrive BUT why send an SMS if you're not going to deliver on the day stated in your correspondence PLUS the delivery company would have known first thing that morning that they weren't delivering.The excuse - higher demand due to Black Friday sales volumes. That's OK but don't send the SMS that you are delivering!!!”

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Posted 1 year ago

“I would love to write a review on how good my vacuum cleaner is, but I am still waiting for it to arrive. It was sent within a couple of days after I ordered it, but it has been with the courier amarex with them saying for the last week it would be delivered today. I read reviews on this company and it was not good.”

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Posted 1 year ago

“I am very happy with the Microwave, however the communication between me and the Delivery people was poor. When I ordered I believed the Appliance was coming from Villawood. It was slow leaving Melbourne, the communication wasn't there, even when I tried to contact or track.”

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Posted 1 year ago

“Very slow delivery. When I filled it up five days later. No response.”

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Posted 1 year ago

“The delivery wait time is too long.”

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Posted 1 year ago

Appliance Central is rated 4.5 based on 10,599 reviews