Appliance Central Reviews

Name: Appliance Central
Rating: 4.52

4.5 Rating 10,303 Reviews

88 %

of reviewers recommend Appliance Central

4.5

Based on 10,303 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Appliance Central 5 star review on 11th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fridge arrived. Door dented. And advertised price dropped $100 in 6 days. Asked for solutions to above. 1. $100 not service departments issue chase sales - no contact method. STRIKE 2. Door damaged. New fridge and day off could be done 2 weeks later. Else LG service request within 2 days to replace door. Asked replace door. 5 weeks later between lg service in manilla, local agent and appliances central ….. no clue so given up So dont buy from appliances central Pass”

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Posted 1 year ago

“My biggest gripe was the lack the of communication. I received my invoice the nothing more, until I emailed them to find out where my item was. It came 2 days later.”

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Posted 1 year ago

“The pricing was good. The communication was not so great in terms of product timelines and delivery discussion.”

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Posted 1 year ago

“Hi there, Thank you for your email. Actually not really happy about the customer service the guys who came delivery rushing me out although i have aid for delivery and removal of my old machine they made mess and didn't even finish the job properly. Even machine its really loud noise like tractor while spinning I have emailed you guys with video haven’t got any responds yet.”

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Posted 1 year ago

“Good product, good pricing, good shipping time. Extremely poor packaging, but by some miracle only the box was damaged.”

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Posted 1 year ago

“Very good service except no timeframe can be given on the delivery day. Had to wait home all day.”

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Posted 1 year ago

“Very expensive especially the freight better to go to the shop not on line”

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Posted 1 year ago

“Hello Appliance Central, Your service and online experience is excellent. The delivery company Aramex that you use is less so. On my order, I wrote for the item to be left on my front doorstep if no one was home and this did not occur. A courier docket was left behind. It did not contain the location of the depot I needed to visit nor did it have any information about my delivery address or order to ensure that it was only me or a nominated person that could pick up the item. The instruction on the docket was to go online and track my order which I did. The next step was to organise another drop-off time. This was problematic because both my wife and I go to work each day and there was not going to be someone at home to sign for the parcel. There was no phone number for me to call. Instead, the company preferred for me to use the web chat function. This proved unhelpful and vague. The only information I could get from the company about the location of the item was their warehouse in Port Melbourne. I live in Mordialloc. My wife was able to drive to Port Melbourne last Friday to pick it up but upon her arrival, she was told that it was at the Dandenong South Depot. After work on Friday, my wife then drove to Dandenong South and picked up my order. The man who served her at the depot could not have been less interested in executing customer service. He took the docket, did not want to hear the information regarding the location of the item was substandard and upon returning with the item recorded her licence number, dumped the clipboard on the bench and walked back around the barrier before my wife had finished saying "thank you". I was very happy with Appliance Central's service but the Courier Aramex not so much. I will not use Appliance Central or any company if they use Aramex as couriers again. I have my own business and if I treated my customers and provided the service they did I wouldn't have any work. Regards Daniel Millard”

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Posted 1 year ago

“easy transaction, good quick delivery, only thing is they didn't want to negotiate on price or offer any discount on the advertised retail price. A small discount would have been nice as most sellers do offer that. Otherwise all good.”

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Posted 1 year ago

“Parcel arrived late, not happy with the courier they used for delivery. The company is helpful regarding the services and products.”

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Posted 1 year ago

“Paid for the delivery and installation due to house above garage. However the delivery guys just leave the fridge there and didn't plug in the switch. I need to move the fridge out myself again and then plug in. Not sure what I pay for installation means if I have to move things myself again.”

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Posted 1 year ago

“Purchase online was as expected. Delivery time was longer than expected. Their choice of courier made it difficult to get the parcel delivered in a high rise building where you had to be available all day, even after consent had been given to leave at reception. Communication from couriers was not great. Ended up having to pick it up a week after original delivery, half hour drive away.”

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Posted 1 year ago

“Order very slowly. I contacted and asked. That was hard can get it.The deliver is ok. .”

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Posted 1 year ago

“The machine seems to be working ok but the installation was bad. It was installed with the front feet hanging off. So when we ran a load it moved even further off the stand. Now we can't move it back.”

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Posted 1 year ago

“Fridge arrived within 3 days of ordering. Unfortunately it wasn't installed as promised, it was left unbalanced and a wheel missing”

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Posted 1 year ago

“I haven’t received the product yet”

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Posted 1 year ago

“I don’t have my product yet”

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Posted 1 year ago

“Haven't received the correct correct product yet”

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Posted 1 year ago

“Service and delivery was great Unfortunately the product was not We are not happy with the picture quality and colour quality Have made a request for a refund/return but after three days still no response from Appliance Central”

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Posted 1 year ago

“I was promised to confirm delivery date by email beforehand, instead I was notified by phone call on delivery on day scheduled. Luckily I was available on that day otherwise I would have missed my delivery.”

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Posted 1 year ago

Appliance Central is rated 4.5 based on 10,303 reviews