Appliance Central Reviews

Name: Appliance Central
Rating: 4.52

4.5 Rating 10,718 Reviews

88 %

of reviewers recommend Appliance Central

4.5

Based on 10,718 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Appliance Central 5 star review on 15th October 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unfortunately I will not used Appliance central again because of their delayed response to my delivery issues and unorganised delivery partner Aramex!! I am still waiting 4 weeks on for my delivery when I am in Sydney approx 35 minutes away from their dispatch!! Not happy at all!”

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Posted 1 year ago

“I purchased a TCL TV through Appliance Central in Dec 23 and it was delivered a full month later in Jan 24. I started experiencing issues with the TV immediately and contacted the TCL Support team to help diagnose and rectify these. As I had only just received the TV and am already experiencing problems with it, I wanted to make sure that I receive the full extent of warranty that I am entitled to, as Murphy's Law dictates that the next major problem always occurs immediately after your warranty period expires. I asked the TCL rep whether the warranty would be recognised from the date of delivery or the date stated on the payment receipt. I was told that TCL only recognised the date on the issued payment receipt. I have contacted Appliance Central at least 5 times to request either amendment to the original receipt to reflect the date of delivery, or some other form of similar documentation that would satisfy TCL. I have been given the royal run-around, lots of verbal assurances (e.g. "Just ring us in 3 years time when the warranty expires" - will they still be in business by then?) but extremely reluctant to commit anything satisfactory to paper. Seems such a simply matter to rectify. Spidey-sense tingling big-time!!!”

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Posted 1 year ago

“I got a great deal on a good fridge and it was delivered and installed for free, plus they removed the old one. Getting the fridge, however, was much more difficult than I anticipated. I ordered an item that was on "back order", which the website said would take 7-10 days to be shipped rather than the standard next-day delivery. I was fine with that, but after the time passing hearing nothing about my delivery, I emailed Appliance Central to find out what was happening. I received no response so I rang them, and it was thankfully quite easy to get onto them. They told me they'd run out of stock and it would be a while until stock came back. Over the next few months, I kept ringing them and they kept telling me it would be soon and they would contact me next week, which they never did. Eventually, shortly after I called one day and was told the same thing, I received a call back telling me they could deliver it the next day (Saturday), which was good, but they couldn't give me a time until the delivery company contacted me the day of delivery, which is quite an inconvenient system. The next day, the delivery company called me to tell me they apparently couldn't deliver because some of their drivers had called in sick and they rescheduled for the Monday (despite saying they deliver every day, they didn't do Sundays). We finally got our fridge. However, the deliverers told me as they were leaving, they don't take away packaging so they'd left the huge amount of cardboard and polysterene in our driveway, which I'm still trying to slowly fit into the wheelie bins.”

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Posted 1 year ago

“I paid for my fridge early December with a notification that it will be delivered in five to 10 days. I called them after 10 days and they said it would come in three weeks. I finally received it February I was not happy with the lack of communication. They could have told me from the start it was going to be three months away. Very disappointed”

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Posted 1 year ago

“Delvery was good and product was good but super disappointed that l paid $196 at Appliance Central then a day later, found it on Amazon and Catch for $169. When l queried it, l eas advised parcel had been dispatched and nothing further could be done. Would have appreciated a price match as a gesture of good will but understand it's their perogative as the sale was completed.”

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Posted 1 year ago

“A bit cheaper but delivery stuffed up. No communication when time changed and paid for Saturday electrician but ended up getting on Monday and didn't even wait long for tenants to open the door.”

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Posted 1 year ago

“Initially they were not going to pickup the old fridge. After showing evidence of pickup on website they did but dumped my new fridge in the kitchen without installing it. Very dissapointed after a very long wait to deliver.”

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Posted 1 year ago

“Service was good but TV was broken and had to be sent back!!”

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Posted 1 year ago

“Unfortunately my $2000 package was left unnatended on the street with no signature, phone call or email. I am not satesfied with that level of service.”

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Posted 1 year ago

“Appliance was out of stock which was not communicated at time of purchase. Delivery was initially set for a Friday, then the following Monday but did not get delivered until the Tuesday”

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Posted 1 year ago

“Wrong product was shipped initially. No apology, very reactive customer service.”

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Posted 1 year ago

“Terrible delivery time. Arrived after follow up call 8 days later than expected.”

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Posted 1 year ago

“Hasn't arrived yet”

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Posted 1 year ago

“Delivery man would not bring TV up in my unit block lift. I am a senior lady and not strong. I asked him twice but he refused. Maybe this is standard policy but i had to drag it up myself which was very taxing. The online process was good”

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Posted 1 year ago

“We had remove and install payment The washes didn’t fit correctly on the taps, so had to go to Bunnings to buy correct ones, wasn’t impressed about that, not the full service I had requested”

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Posted 1 year ago

“Delivery time has been terrible. Still have not t received my order”

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Posted 1 year ago

“Haven’t installed the aircon yet. The price fell within the same week of purchase. Sent a couple of emails to them to refund the difference but no response at all.”

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Posted 1 year ago

“The item to that was ordered and paid for on Dec 15 has still not been received. The poor service has been acknowledged after contacting seller for tracking, but until the item is received I cannot write a positive review”

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Posted 1 year ago

“When a company asks you to write a review on your purchase but you haven't even received the item yet? Either they are a bit retarded or plain stupid. I tried tracking my delivery. Pffft!! Good luck with that. Using Sendle which has no point to point tracking. Just tells me it is somewhere out there bouncing up and down in a cartoon truck. Was hoping it would arrive before the end of the week. No luck there. But they asked for an honest survey answer. Well done 👏 you special people. Don't worry about customer service or satisfaction as long as you get a "Go you good thing". How can I give an unbiased answer when A: Nothing has been received. B: How can you expect an assessment of your "GREAT" Job? Dumasses”

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Posted 1 year ago

“Appliance central is fine but amarex is the most worthless delivery company. Use au post or something. Thanks”

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Posted 1 year ago

Appliance Central is rated 4.5 based on 10,718 reviews