Appliance Central Reviews

Name: Appliance Central
Rating: 4.52

4.5 Rating 10,326 Reviews

88 %

of reviewers recommend Appliance Central

4.5

Based on 10,326 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Appliance Central 5 star review on 11th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have no idea where my delivery is not when it will arrive. Very frustrating and had no answer to either question provided by appliance central. Very disappointed.”

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Posted 3 years ago

“Choice of courier company is appalling. No customer service on delivery at all. Item still not receive and have no idea when it Will come.”

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Posted 3 years ago

“The guy is spoke to was not interested in helping me and I’m still waiting for his call back. Very bad.”

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Posted 3 years ago

“I ordered a television which was shipped on October 5th. After waiting 3 weeks and trying to contact Aramex couriers myself with my tracking number - I was ignored by them. I then spoke to Appliances Online and the courier has not bothered to respond to them either. After several follow up calls from me, Appliances Online agreed to refund me 6 days ago in writing. I still have not received anything. It is now 4 weeks since I ordered and paid for the TV (which I have subsequently purchased elsewhere). Where is my refund Appliances Online??? Not good enough. Avoid.”

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Posted 3 years ago

“The tv broken screen”

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Posted 3 years ago

“One star represents the incorrect item sent, not the product itself. Very quick delivery, arrived the next day after order within Sydney Metropol, Unfortunately incorrect colour sent, requested replacement, but took extreme long without result, then eventually refunded. Customer service is good enough, but I believe internal process be hard to manage, getting replacement seems to be impossible. A refund then re-order is much easier.”

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Posted 3 years ago

“Dear management Good afternoon. There is no temperature adjustment in the heater. I've been contacting your company for more than one and half months. The issue is still not solved and no one reply to my email. The receptionist keeps telling me manager will call me back but nobody call me back so far after multi phone calls. The person didn't even leave his or her name. The receptionist didn't leave name either due to so called personal reason. It is really a terrible service. Your management need to know how your staffs deal with customers as it is not good for your company development.”

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Posted 3 years ago

“Unfortunately my brand new appliance is leaking, missing parts and is faulty. Appliance Central will not come and pick up the the faulty product, deal with the supplier. or send me a replacement working product or offered a refund. I had to contact the supplier and arrange a service. It is coming up to 3 weeks since I purchased the product and it is still not working. Not happy with this service at all.”

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Posted 3 years ago

“Pathetic, disgusting, extremely u empathetic to customers. Don’t waste money. Am stuck with a defective TV and now I sick of waiting. Finally lodging a ACCC complaint.”

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Posted 3 years ago

“You Advertised an appliance online as available, once the order was placed & paid for I was then advised of no stock available and will be available 2 weeks after the order was placed. I then asked for a refund which I was advised could take 3- 5 business days to receive. Due to this situation I was unable to purchase the same product from another supplier whom had in stock. Very disappointed do not false advertise something online if you do not have stock available in the first place”

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Posted 3 years ago

“It is indeed odd to be asked to review Appliance Central when they are yet to deliver and yet to advise when they will deliver. Money taken yet no advice about order status. I think the right hand is not aware of what the left hand is doing. Come back in a week or more to find out whether it does. I am still waiting for advice on when the item will be delivered.”

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Posted 3 years ago

“I purchased the 60cm Fisher and Paykel Rangehood and when I opened the box, the rangehood was cracked was obviously disappointed so now organising for it to be replaced.”

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Posted 3 years ago

“I bought a TV 8 days ago and this is long delay!”

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Posted 3 years ago

“Ordered 43 inch Samsung The Frame with promise of 4-6 business day delivery timeframe. Later advised that the product was damaged on dispatch and then asked if I would take a different product instead. I felt misled because it is more plausible that this product wasn’t in stock at all.”

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Posted 3 years ago

“Still waiting for it to arrive”

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Posted 3 years ago

“I can’t rate it yet as it hasn’t been delivered?”

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Posted 3 years ago

“Brought a TV stated in stock at purchase, over a week later hasnt even been dispatched. NOT Impressed”

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Posted 3 years ago

“I ordered a rice cooker over 4 weeks ago and still haven't received it. Not sure i ever will.”

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Posted 3 years ago

“Don't buy from these clowns, 15 days and still waiting. My item is stuck in Allied Express in Melbourne, has been there 13 days. It's just not good enough.”

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Posted 3 years ago

“I had a late delivery, due to an accident. After already sold my old fridge. I worked everything aroud your schedule moving, selling my old fridge even cleaning my new living room but you ware the only late agenda. I have a new born so I had to throw away most of my groceries and do groceries twice a day until you got me my fridge. I think you owe me groceries voucher.😑”

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Posted 3 years ago

Appliance Central is rated 4.5 based on 10,326 reviews