Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,155 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,155 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom’s brand sites are well known as specialists in their chosen fields.

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Appliances Direct 1 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery in less than 24 hours”

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Posted 1 year ago

“First class service and delivery service. Top marks.”

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Posted 1 year ago

“The hob was in good shape and looked beautiful. But sadly the delivery service did not match its quality of hob. I was told the hob would be delivered between 1-2 pm. I had an installer waiting at the property, on the fourth floor, all day. On his way home, he found the item at the entrance of the building. It turned out that the deliverer had dropped the item at the building's entrance without bothering to inform us. The installer had to come back the following day to install the hob.”

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Posted 1 year ago

“It's topnotch in all the services”

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Posted 1 year ago

“Ordered microwave which was damaged on arrival. Phoned to say microwave was damaged replaced it immediately no problem great customer service”

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Posted 1 year ago

“Actual purchasing was easy enough but still awaiting delivery of our rather expensive microwave so not sure why we’ve just been prompted to leave a review! Advised last week that the item was being delivered on Thursday but no update re the failed delivery since then. Not sure if AD think this has actually been delivered but I would think that they could track the order like we can and the courier’s website shows it still at their depot.”

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Posted 1 year ago

“I ordered a coffee machine to be shipped to the Netherlands. Took them three days to confirm my payment (I had to call) but then they called me again to confirm the address and I finally had the machine within 8 days of my order. Very nice customer service and Myoverall experience was great!”

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Posted 1 year ago

“Easy to order. Next day delivery.”

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Posted 1 year ago

“Delivery lads were cheerful,happy and so lovely. Delivery on time ….thank you”

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Posted 1 year ago

“Despite the high order value, still got charged for delivery and that was expensive.”

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Posted 1 year ago

“Prompt delivery. Mint condition. Can't say more”

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Posted 1 year ago

“We purchased a washing machine which was delivered promptly and so far working fine. We will definitely use the services of Appliances direct: fast, reliable and efficient services.”

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Posted 1 year ago

“Good product great service and delivery would recommend”

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Posted 1 year ago

“Best price and fast delivery - we paid extra for next day, but it was worth it. Goods arrived in good condition. Our experience has been good and based on this, we would use this company again.”

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Posted 1 year ago

“I'm always a little cautious when ordering online from a company first time having been scammed before, but cannot recommend Appliances Direct enough. Price was better than elsewhere, delivery was very speedy (quicker than expected) and customer service was superb when dealing with a minor subsequent issue - immediate response to a query and resolution within 24 hours. So much better than the vast majority I've dealt with.”

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Posted 1 year ago

“Fast,helpful service, did what they said”

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Posted 1 year ago

“Great to deal with, price was good, delivery was fast, dehumidifier looks great works great.”

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Posted 1 year ago

“good rapid service no waiting”

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Posted 1 year ago

“I bought a meaco dehumidifier from Appliance Direct a couple of years ago which developed a fault. Appliance Direct collected the dehumidifier but despite being unable to replicate the fault replaced it immediately without any fuss at no cost (next day delivery). The service was seamless. Staff were friendly and efficient. I will certainly use Appliances Direct again when purchasing electrical appliances.”

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Posted 1 year ago

“Great service from start to finish , communication was excellent through out . Received my Hotpoint dryer , excellent price for good quality goods . Good company to order from . Will definitely recommend 👍”

Helpful Report

Posted 1 year ago

Appliances Direct is rated 4.2 based on 6,155 reviews