Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,326 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,326 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

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Appliances Direct 1 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great product and very fast delivery”

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Posted 4 years ago

“Prompt delivery verry efficient service”

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Posted 4 years ago

“Brilliant service. Will definitely use again.”

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Posted 4 years ago

“no complains”

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Posted 4 years ago

“PRODUCT ORDERED, 24" TELEVISION WAS DELIVERED ON TIME , EVEN THOUGH I DID BRING FORWARD THE DELIVERY DATE BECAUSE THE DELIVERY LOCATION WAS MY WORKS ADDRESS. IT WAS A CHRISTMAS PRESENT FOR MY WIFE AND I COULD NOT HAVE GOT IT INTO OUR HOUSE WITHOUT HER KNOWING ABOUT IT. WELL DONE TO ALL INVOLVED IN THE DELIVERY.”

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Posted 4 years ago

“Really happy with my last minute purchase - customer service was brilliant Another seamless transaction with Appliances Direct!”

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Posted 4 years ago

“Excellent, ordered item got delivered very quickly.”

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Posted 4 years ago

“Great service”

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Posted 4 years ago

“Found the product on line. Ordered it. Appliances Direct told me it was ready to collect. I collected it. 10 minute wait. Nice staff. Job done.”

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Posted 4 years ago

“Good price prompt delivery first class service.”

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Posted 4 years ago

“Found the product on line. Ordered it. turned up and collected it. No hassle. 10 minute wait. Nice staff. Job done.”

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Posted 4 years ago

“Excellent tv at a very competitive price coupled with a five year warranty. Item delivered on time and kept informed all the way with a phone call 30 mins before delivery. Excellent service.”

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Posted 4 years ago

“I had originally ordered the same appliance from another provider and they were taking almost a month to deliver. I cancelled, got a refund and ordered from appliances direct... delivered in 2 days... amazing!”

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Posted 4 years ago

“Ordered over Christmas/New Year/ Covid-19 period so very pleased with speed of fulfilling my order. Communications pre-delivery very good. The driver was courteous, helpful, using PPE and respectful of social distancing. Couldn't ask for more, thank you”

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Posted 4 years ago

“Good clear communication, product delivered on time & perfectly matches the product description.”

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Posted 4 years ago

“Very pleased with the service and delivery was good too. The item I purchased was well packed and arrived in good order. Would not hesitate to use this service again.”

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Posted 4 years ago

“Great service, I ordered my fridge freezer and washer dryer over the Christmas period and with covid 19 I assumed that there would be delays but the items arrived on the day, they kept me up to date with delivery tracking from the day I ordered up to the moment they arrived, I would definitely recommend and use again, thank you”

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Posted 4 years ago

“Good price ,came on time ,delivery people helpful”

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Posted 4 years ago

“Ordered a mobile air conditioning unit. Price was £150 down on what were going to pay for it last year. Order process was very easy, great updates as to progress of our order then delivered way in advance of projected delivery date. Havent tried the product yet but it was selected for us by a friend with a commercial air conditioning company so sure it will be as top as he says it will.”

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Posted 4 years ago

“Great product. Great service. Quick Delivery”

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Posted 4 years ago

Appliances Direct is rated 4.2 based on 6,326 reviews