Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,618 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,618 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

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Appliances Direct 3 star review on 21st August 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The product I wanted was at the best price I found online. It cost £9.99 to get it the next day but I thought it was worth paying. The delivery was on time and it arrived in perfect condition.”

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Posted 5 years ago

“Excellent service”

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Posted 5 years ago

“Best price for the product I wanted and it came in perfect condition very quickly”

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Posted 5 years ago

“The tumble drier arrived as promised and the delivery staff assured me that my old appliance would be collected later that day by a separate team. Several hours later I received a text advising that they would not be collecting the machine but would refund the £19.99 I had paid for this service within the next 4/5 days. As an older person part of the attraction of Appliances direct was that they offered this service - I have since discovered that suppliers are legally required to supply a recycling service and that many other companies provide this free of charge. This left my husband and I struggling to take the drier to the tip; had I been on my own, disabled or didn't have my own transport I would not have been able to manage this. I was very disappointed in appliance direct and I'm left wondering if they ever intended offering the service for which I was charged.”

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Posted 5 years ago

“We paid £19.95 to have our old appliance uplifted only to be told by the delivery guys that ‘they don’t do that’. Would it be too much to ask why the charge was taken by yourselves in the first place? I am promised a refund. Very disappointing.”

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Posted 5 years ago

“Took delivery of the humidifier within 36 hours of ordering. Excellent product and service”

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Posted 5 years ago

“Excellent service and a prompt delivery - difficult to see how it could be improved on.”

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Posted 5 years ago

“Unbelievable service from Appliances Direct. Placed an order 1900 hrs New Years Day. I then taken delivery 08:30 the very next day. Remarkable Appliances Direct. 100% I would use again. Thank you.”

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Posted 5 years ago

“Competitive prices; comprehensive product descriptions and next day delivery. Great.”

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Posted 5 years ago

“Happy, competitive price, quick delivery time, good communication thank you”

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Posted 5 years ago

“Everything was easy, progress and delivery was exactly as you said. One of the few companies I can say that has never let me down - professional, trustworthy and reliable. Thank you”

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Posted 5 years ago

“No messing, ordered and delivered, no fuss. Couldn`t be bettered.”

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Posted 5 years ago

“Brilliant communications and delivery was very prompt- the dehumidifier is great too.”

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Posted 5 years ago

“Very quick delivery, good price.”

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Posted 5 years ago

“Ordered after 4pm with next day delivery option. Received confirmation within seconds of payment going through, and was kept informed throughout the process. Item arrived quickly and safely, is of good condition and works well. Thank you”

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Posted 5 years ago

“Excellent service, prompt delivery, excellent product, will definitely shop with Appliances Direct again.”

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Posted 5 years ago

“Order quickly sorted . Payment easy. Delivery faster than expected despite Christmas and Corvid19. Well packaged. Great service. Thank you Appliance Direct Staff.”

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Posted 5 years ago

“excellent service , competetive price , quick delivery.”

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Posted 5 years ago

“I ordered my new electric oven and the website gave very good advice and information to ensure I bought the best product. My oven is absolutely fantastic and works fantastic. The price was fantastic. The delivery arrived within the allotted time and communication was good too. I would use this website again .”

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Posted 5 years ago

“The item was delivered quickly and was just as described”

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Posted 5 years ago

Appliances Direct is rated 4.2 based on 6,618 reviews