Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,617 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,617 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

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Appliances Direct 3 star review on 21st August 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very fast delivery and great product”

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Posted 5 years ago

“Good product came next day I messed my order up the person I spoke to was really helpful fantastic thank you”

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Posted 5 years ago

“Ordered a hot tap and it came within a couple of days no issues and well packed haven’t installed it but looks simple enough for the competent diy person”

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Posted 5 years ago

“Very good service and delivered on time”

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Posted 5 years ago

“I have no problem with appliances direct, or my oven, but the delivery was terrible. It was a day late but no-one told me till I phoned up on the first night. When it finally did get to me the men were good. But 2 days off for one delivery, not happy.”

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Posted 5 years ago

“We ordered 5 dimplex heaters on a next day delivery. Communication from appliance direct was concise and informative. We received 4 of the 5 on the next day delivery and after phoning DPD was told the 5th one had been mis directed and would be with us the next day. It was and we are happy. Now just awaiting restrictions to be lifted so we can travel and install them in our new holiday home.”

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Posted 5 years ago

“Fantastic service Great price, delivered within 2 days of Ordering”

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Posted 5 years ago

“Quick next day delivery and item was a good price thanks”

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Posted 5 years ago

“Products came really quickly. The day before they said it would be. Luckily with lock down, someone was home”

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Posted 5 years ago

“Ordered a washer/dryer early afternoon and was delivered early the next morning. All very smooth and simple. Driver called about 30 minutes before delivery and I got him to take it down the side alley so it was nearest the kitchen door.”

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Posted 5 years ago

“The delivery was spot on - punctual and efficient. very pleased”

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Posted 5 years ago

“Excellent service I can't thank you enough”

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Posted 5 years ago

“I would highly recommend this company, i was well informed from start to delivery, really pleased with my tumble dryer at a very reasonable price.”

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Posted 5 years ago

“Very pleased with customer services & the delivery schedule. The delivery vehicle contacted me an hour before the agreed time to double check that all was in order. Delivery staff were polite & informative. Can’t ask for anything more”

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Posted 5 years ago

“Prompt delivery & arrived 4 days earlier than expected.”

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Posted 5 years ago

“Easy to order, delivered within a couple of days as promised. Shame there was 2 deliveries on the same day for 2 items, seemed a bit of a waste but both arrived when they said they would and happy with purchases!”

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Posted 5 years ago

“Once I was paid for my election heater, I was informed by email about the delivery time and date and it was quick.”

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Posted 5 years ago

“tv was delivered on time and good value for money”

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Posted 5 years ago

“Shocking customer service”

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Posted 5 years ago

“Have purchased before through Appliances Direct and they did not disappoint again. Good service, easy to use website and product exactly as described. Highly recommend.”

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Posted 5 years ago

Appliances Direct is rated 4.2 based on 6,617 reviews