Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.47

4.5 Rating 2,858 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,858 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Ash & Ember 5 star review on 18th November 2025

383

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“We bought 44 firepits and thought they were at a great price and even better shipping experience!”

Helpful Report

Posted 3 years ago

“I shopped around and looked at all the stainless steel fire pits, and the Titan seemed to be built the best and provided the greatest dollar value. I had challenges ordering it, I tried to order twice online but it would not except my address. I called the order in and received the unit within five days. The packaging is great with the exception of the protective wrap that must be peeled off which took a while to remove. This must be removed before you can use it. The unit comes with a nicely incorporated top and built-in stand that the competitors do not come with. I look forward to using it and it should provide many years of great backyard fire pit experiences.”

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Posted 3 years ago

“Nice size. Looks super durable. I’m a heavy researcher pre-online purchase and all the positive reviews were real and true. And the product description was right on. This is solid steel, so no paint will melt when burning…..no rust to deal with! Recommend!”

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Posted 3 years ago

“Your company shipped my order within 24 hours and it arrived at my doorstep within 2 days of shipping notification! Amazing efficiency! I am very impressed and pleased! Keep up the excellent work!”

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Posted 3 years ago

“came broken”

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Posted 3 years ago

“Great transaction. Received a phone call from Titan to clarify an issue with my address. Item shipped and arrived very quickly.”

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Posted 3 years ago

“Item was better than I expected”

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Posted 3 years ago

“Great products”

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Posted 3 years ago

“Table is well made, came will little requirements for assembly, wood is high quality and all true to specs.”

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Posted 3 years ago

“Table is beautiful.”

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Posted 3 years ago

“The item arrived very quickly. It was just as described and very sturdy and good quality. I am happy that I read the other reviews because the 28" was a very good fit for my 32" firepit.”

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Posted 3 years ago

“Quality Product. Fast shipping”

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Posted 3 years ago

“Delivered as advertised. Great product, assembled easily.”

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Posted 3 years ago

“Even though I love my Titan, I am unable to close the lid when I use the top tier. Which is disappointing due to the fact where we live there are always sand storms in the desert and you absolutely cannot cook with the lid open unless you want to eat sand. Directions could have been better, finally found out what the small piece was for. Plus my grill came with damage on the top. Other than that it's not bad, will definitely use it again.”

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Posted 3 years ago

“The teak grill table is amazingly beautiful. I cannot believe the quality of the craftsmanship and the excellent packaging.”

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Posted 3 years ago

“I recieved the wrong item , i ordered a spit rotisserie gril and recieved a 95 lb dumbbell and got an email saying they will se d me another one and when i called trying to change it the lady was rude saying NO you cand not change your order even if you want to pay the difference”

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Posted 3 years ago

“We love our new bow back bench (5')! It is sturdy and well-made. In fact, it is sturdier than the Smith and Hawken bench that it is replacing after 20+ years. At first, I was worried about the minimal assembly directions, but having put together plenty of IKEA furniture, it was pretty easy. I needed a little help to hammer in a few of the pegs with a mallet, but it went together in less than an hour and looks great in our yard. I I would have bought matching chairs if they had been available. I've recommended Titan teak to a friend already. It is good quality and excellent value.”

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Posted 3 years ago

“All in all things went smoothly putting together. There was some fire brick that was broken inside the fire box ,looks like proir shipping,may have to replace”

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Posted 3 years ago

“My new favorite grilling accessory came very well packed and was a cinch to put together. It fits my 22" Weber like a glove. For the price and free shipping it is a "no brainer".”

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Posted 3 years ago

“Ordered two , one came with a broken corner on top . This was a manufacturing / Quality control issue not a shipping one.”

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Posted 3 years ago

Ash & Ember is rated 4.5 based on 2,858 reviews