Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.46

4.5 Rating 2,806 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,806 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Ash & Ember 5 star review on 24th September 2024

381

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Box arrived in not great shape -but the contents were VERY well packed and survived the trip. Build quality was better than I expected. Solid design. Went together very easily without me having to download instructions. Negatives? The grate material is not as beefy as I'd like. The coating on the grate *looks* to be the same paint as on the rest of the accessory- IMO greased, bare metal would have been prefferable. I would (and have) recommended this accessory to friends.”

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Posted 3 years ago

“Product came undamaged. Great customer service and came quicker than was told”

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Posted 3 years ago

“Better pricing than any other online site, great shipping packaging & excellent timing. Will definitely order from Titan in the future.”

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Posted 3 years ago

“Very pleased with the order and the product. I have yet to season and use the grate but I’m hopeful that it will not disappoint. Thank you!”

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Posted 3 years ago

“My outdoor teakwood furniture came quickly and we love it. Installation was very easy and the price was reasonable . Thanks Titan!”

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Posted 3 years ago

“I purchased a fire grate (item number 899883) 40" Wagon Wheel Fire Grate and within the warranty time frame the welds came apart and it started to disfigure, bend, and lose its shape. It did not sit straight and would wobble. I filed a warranty claim and it was honored. The second one after some time developed the same defects. I filed a warranty claim and they were extremely difficult and argued that it is no longer under warranty because it was a replacement. I stated this was nowhere on their website under contractual agreements with the warranty. If a product is replaced and the replacement is defective too a company knows or should know that it should be replaced and cannot negate the original warranty. Since then they have changed their website to include this contractual language. Negotiations were going nowhere because I was looking for logic and reason where there was none; I offered to purchase another grate at a discounted rate. Titan agreed to this and send me another grate. This being the third grate experience the same manufactures defects and affected the functioning of the grate. Phil from the warranty department denied the claim and said it was wear and tear. Wear and tear is a vague term for them to not honor the warranty. I spoke to a Lewis from the warranty department on the phone and he told me to ask Phil to escalate it to be reviewed again. Phil emailed me back and told me he was on the escalation team and would not escalate it or have it reviewed independently. I asked Phil for their registered agent, address, and phone number for claims and disputes to be filed with and I have not heard back at this time. I will update this post with my TN attorney generals complaint and the BBB. I would not recommend their products and their customer support/service is extremely poor. It is my belief they are aware of these issues and refuse to honor their warranty by being vague and deceptive.”

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Posted 3 years ago

“Easy to buy fair price.”

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Posted 3 years ago

“Beautiful chairs and well made. They were easy to put together. My husband and I love them.”

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Posted 3 years ago

“we are excited to use our new Rotisserie BBq for our lamb at Easter.”

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Posted 3 years ago

“Bench is solid, easy to assemble and beautiful.”

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Posted 3 years ago

“Packaged very good. Good updates on every step of the way. Product very well made and went back on web site to order more products”

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Posted 3 years ago

“Great value and fast shipping”

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Posted 3 years ago

“Never received my order and it’s saying it’s been delivered and signed for. I work from home and I’ve never gotten anything deliverers tried reaching out to customer service and have yet to hear back”

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Posted 3 years ago

“Item delivered quickly. Product is great.”

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Posted 3 years ago

“Great bar stools with plenty of protection to prevent any marks from shipping. Very fast shipping!!!”

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Posted 3 years ago

“Quality was better than expected, price was good & delivery was excellent..”

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Posted 3 years ago

“very fast delivery.”

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Posted 3 years ago

“It’s already rusting after it’s first night outside. Pretty disappointing. It’s aesthetically pretty though. Just frustrated I now have to spend $ on sealing it and hope it’s fireproof.”

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Posted 3 years ago

“I´ll the products, there is no way to communicate whit customer service people”

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Posted 3 years ago

“Haven’t had chance to put it on ,battery problem .”

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Posted 3 years ago

Ash & Ember is rated 4.5 based on 2,806 reviews