Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.47

4.5 Rating 2,858 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,858 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Ash & Ember 5 star review on 18th November 2025

383

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Great product. Setup around the fire pit as soon it arrived. Grate held 25 whole chicken wings for cookout that evening.”

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Posted 3 years ago

“Awesome product. Great delivery time. Now just waiting for an evening without rain and wind to try it out. Thanks Don”

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Posted 3 years ago

“Customer service was excellent a minor issue with shipping but gotten taken care of!”

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Posted 3 years ago

“The timing on delivery was spot on. Will have to wait on product revue as we got a fireplace grate and it is 100° sooooooo The product testing will have to wait😁”

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Posted 3 years ago

“Great quality product!”

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Posted 3 years ago

“fire ring was in great shape”

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Posted 3 years ago

“Heavy duty targets. Easy to install and after a few rounds of testing I think this is just what I needed. No more paper targets!!!”

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Posted 3 years ago

“Very good”

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Posted 3 years ago

“Best price, quick shipping.”

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Posted 3 years ago

“Great park-style pedestal BBQ grill. Heavy duty construction and easy to assemble with ordinary tools. However, it is shipped (free) in a very flimsy lightweight cardboard box. The grill weighs approximately 136 pounds and there is no padding/cushioning material inside the most likely to be torn apart lightweight shipping cardboard box during shipping.”

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Posted 3 years ago

“Super fast shipping. Item as described in detail.”

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Posted 3 years ago

“arrived very quickly and was easy to assemble”

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Posted 3 years ago

“Great product and company. Purchased my blackstone cover at the "scratch and sent" price, but I cannot find a single flaw. It's perfect! Cover was quickly shipped by Titan. FedEx, on the other hand, caused problems as usual, but that's not the fault of the seller.”

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Posted 3 years ago

“Overall A pleasant shopping experience with Titan Great outdoors! A quality product at a reasonable price, fast & free shipping, and easy assembly with a crescent wrench & a little common sense! Have been recommending this fire ring w/grill purchase to my friends! Looking forward to a gathering & a good fire!”

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Posted 3 years ago

“Awesome! First order was not correct but they made it right and fixed the issue...Great Item!”

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Posted 3 years ago

“Product is great and service was better.”

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Posted 3 years ago

“I ordered 2 outdoor grills for my property. One showed up with no issues and I was able to install same day. The second grill was delayed by fedex for one week, and when it did show up in its broken box( done by fedex) I realized I was missing all of the accessories that go with the grill( the side tray, mounting pole, etc.) I reached out to titan and they had my missing items ready for shipping the next day. so all and all I had a good experience .”

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Posted 3 years ago

“The entire process from order to delivery was excellent!”

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Posted 3 years ago

“Cover was very nice but the welding on the handle was sloppy😢”

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Posted 3 years ago

“Recently received my 36" Wagon Wheel Fire Grate. I received some helpful information from Customer Service and ordered the grate at a great price. Delivery was on time and the product is attractive and very well made. I am very pleased with this order.”

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Posted 3 years ago

Ash & Ember is rated 4.5 based on 2,858 reviews