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YES Group | Yes Medical, Astir, Footmedics Reviews

4.7 Rating 2,248 Reviews
94 %
of reviewers recommend YES Group | Yes Medical, Astir, Footmedics
Company Reviews Product Reviews
144
 Metrics Info
4.7
Based on 2,248 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 84%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read YES Group | Yes Medical, Astir, Footmedics Reviews

About YES Group | Yes Medical, Astir, Footmedics:

We're not disrupting an existing market, we're creating a new one. There are plenty of companies supplying commodity products at cheaper prices, it's the easy way in and so that's fair enough, we're not against that. However, through in depth market research it was established that there is a share of the market who are extremely fired up and passionate about the equipment they use and were looking for a more proactive supplier that could consistently supply not just the "market standard" level of product but a "best in the world" level of product, in each key area at a more affordable price.

Simply put our target market is passionate professionals who are seeking a supplier of the world's best products, world's best range, at a more affordable rate along with outstanding customer service.

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
& M
Verified Buyer
“On the 8th September, I placed an order with the understanding that it would be delivered no later than last Friday, as per the commitment made by your team. Unfortunately, no communication was established on the promised delivery day, prompting me to contact Astir for an update. During this communication, I was assured that the order would be dispatched for the earliest possible delivery on the following Monday. To my dismay, it became apparent that the order was only initiated on Monday afternoon, far later than initially promised. Furthermore, I was informed that the earliest the delivery service could facilitate the delivery was at 5:30 PM on Monday, the 18th September. This significant delay and the apparent dishonesty surrounding the delivery timeline have left me extremely disappointed and frustrated. Adding to the troubles, upon receiving the physio table today on the 19th September, I found that one side of the table had a defect that prevented the proper functioning of the pedal release mechanism to secure the table. This malfunction not only hampers the usability of the product but potentially poses a safety risk to the patients. Moreover, the delivery services were far from satisfactory. Despite having selected a delivery option that included a series of amenities such as exact delivery window selection, removal of table pallet and packaging, and full setup, only the basic delivery service was provided. Requests for the setup and debris removal were denied by the delivery personnel, stating that such services were not requested, which contradicts the agreement at the time of purchase. The cumulative effect of these setbacks has caused considerable inconvenience and disruption in our operations. The lack of honesty and accountability showcased during this transaction has not only resulted in wasted time and resources but has also seriously undermined my trust in Astir’s services. I am writing to demand immediate corrective action to address these serious concerns. This should include the swift repair or replacement of the defective product and the fulfilment of all agreed delivery services, without any additional costs incurred on my end. I anticipate a swift, fair, and adequate resolution to these matters, demonstrating Astir’s commitment to customer satisfaction and service quality. Thank you for your urgent attention to these pressing issues. I look forward to your prompt response and rectifying actions. Sincerely,”
Helpful Report
Posted 2 years ago
Nullum P
Verified Buyer
“I had a very frustrating time with the online ordering. Briony by phone was great.”
Helpful Report
Posted 2 years ago
Thank you for your review and feedback, team! We're sorry to hear that the website wasn't cooperating for you and currently have a team looking into this. We look forward to assisting you again soon!
Posted 2 years ago
Gerringong T
Verified Buyer
“Thank you, Elizabeth for your efficient and friendly service.”
Helpful Report
Posted 2 years ago
Thank you for your amazing 5-star review! We're so pleased to hear that you have found our service exceptional from start to finish! We are glad to hear that you are satisfied with the product and service we provided We look forward to working with you again in the near future!
Posted 2 years ago
Anne M
Verified Buyer
“Briony was excellent in her very patient manner while helping me with my online order and ultimately competing the whole transaction .She was very helpful and made the experience a satisfying one.”
Helpful Report
Posted 2 years ago
Thank you so much for your kind words! It's great to hear you had a smooth ordering process and found our customer service helpful! We hope we continue to exceed your expectations and make ordering for yourself easier! Looking forward to working with you next time.
Posted 2 years ago
Reno C
Verified Buyer
“Communication was good Good understanding of my question and how matter was resolved. Thank you.”
Helpful Report
Posted 2 years ago
Thank you for your amazing 5-star review! We're so pleased to hear that you have found our service exceptional from start to finish! We are glad to hear that you are satisfied with the product and service we provided We look forward to working with you again in the near future!
Posted 2 years ago
Ensay B
Verified Buyer
“Super efficient Easy to contact Easy to deal with.”
Helpful Report
Posted 2 years ago
Thank you for your amazing 5-star review! We're so pleased to hear that you have found our service exceptional from start to finish! We are glad to hear that you are satisfied with the product and service we provided We look forward to working with you again in the near future!
Posted 2 years ago
Kurrajong T
Verified Buyer
“called me back in nominated time frame and formatted our order - as I had some difficulty negotiating the website..... Elizabeth was very helpful...thanks Lynda Kurrajong Therapy Plus”
Helpful Report
Posted 2 years ago
Thankyou so much for your feedback, Lynda! Our website team is working on this for you. Glad to hear that you had a good experience with Elizabeth. We look forward to assisting you again.
Posted 2 years ago
Wade D
Verified Buyer
“Hands down best company I have ever dealt with!”
Helpful Report
Posted 2 years ago
Thank you for your amazing 5-star review! We're so pleased to hear that you have found our service exceptional from start to finish! We are glad to hear that you are satisfied with the product and service we provided We look forward to working with you again in the near future!
Posted 2 years ago
Springwood P
Verified Buyer
“Always extremely helpful. Fast shipping which is great for out patients.”
Helpful Report
Posted 2 years ago
Thank you for your amazing 5-star review! We're so pleased to hear that you have found our service exceptional from start to finish! We are glad to hear that you are satisfied with the product and service we provided We look forward to working with you again in the near future!
Posted 2 years ago
Loretta M
Verified Buyer
“EXCELLENT SERVICE WON'T GO ANYWHERE ELSE FOR MY ORDERS. THANK YOU TO ALL THE TEAM.”
Helpful Report
Posted 2 years ago
Thank you for taking the time to leave such a lovely review! Here at Astir, we pride ourselves in providing the very best customer service. That's why we call ourselves the Customer Happiness Team, because we value creating a stress-free experience for our awesome customers. We look forward to working with you again!
Posted 2 years ago
Clare W
Verified Buyer
“Very helpful, quick and easy”
Helpful Report
Posted 2 years ago
Thank you so much for your kind words! It's great to hear you had a smooth ordering process and found our customer service helpful! We hope we continue to exceed your expectations and make ordering for yourself easier! Looking forward to working with you next time.
Posted 2 years ago
Tamms R
Verified Buyer
“Thank you so much for being so quick and efficient on getting the supplies I needed for my workers! Clearly safety is the top priority and you provided it! Thank you Renata. Kind Regards, Bora Thun TAMMS Repair Centre Parts Manager”
Helpful Report
Posted 2 years ago
Thank you for your 5 star review, Bora! It's always a pleasure working with you and the team. Have a great week 😊
Posted 2 years ago
Clifton B
Verified Buyer
“great service!”
Helpful Report
Posted 2 years ago
Appreciate the 5 stars, Clifton! We're more than happy to help out anytime, just let us know! Have a great day 😊
Posted 2 years ago
Dynamic S
Verified Buyer
“Fast good communication and fast shipping.”
Helpful Report
Posted 2 years ago
Thank you so much for taking the time to leave us such a lovely review! We are so happy to hear your experience with us has been so positive, and that we were able to produce your order in our lightning fast speeds! We hope to work with you again in future.
Posted 2 years ago
Step W
Verified Buyer
“Hello, This was not a purchase, I have paid a deposit for a loan nail drill, which I received promptly. I also have paid to have my nail drill fixed. And 1 month later, I have not received my older nail drill back, or heard anything from you as to its progress. I am a bit concerned and hoping to receive my drill soon.”
Helpful Report
Posted 2 years ago
Mells C
Verified Buyer
“amazing Services always going above and beyond”
Helpful Report
Posted 2 years ago
Thank you for your review, we appreciate it very much!
Posted 2 years ago
Lynton T
Verified Buyer
“Very helpful and very friendly”
Helpful Report
Posted 2 years ago
Thank you for your review, Lyndon!
Posted 2 years ago
Balance P
Verified Buyer
“I’m incredibly dissatisfied with Astir and currently looking for another provider. I spoke to Elizabeth last week regarding something in our order missing. I was told it would be sent out immediately. 3 days later I called again, it hadn’t been sent yet. I then asked for someone to call me to discuss a complaint. I was told someone would call. I haven’t heard from anyone.”
Helpful Report
Posted 2 years ago
Thank you so much for taking the time to share your experience with us. We understand the frustration caused by the delayed replacement delivery. Our team has arranged the the replacement to be sent/delivered express. We apologize for any inconvenience this has caused. Improving our communication and customer service is a top priority for us. We appreciate your patience and value you as a customer. If you have any further concerns, please contact us directly. Thank you for bringing this to our attention.
Posted 2 years ago
Absolute H
Verified Buyer
“Ordering products was very easy as she knew what I was wanting even if I gave her brief idea of what I needed. Thank you”
Helpful Report
Posted 2 years ago
Thank you so much for giving us a 5 star rating! We really appreciate it and we are so glad that you had a good experience ordering our products, as your satisfaction is always our ultimate priority. Thank you for being a loyal customer, and we look forward to continuing to find ways to meet your needs in the future.
Posted 2 years ago
Mitchell K
Verified Buyer
“This company is the best company to deal with any types of medical supplies highly highly recommended brilliant customer service”
Helpful Report
Posted 2 years ago
Thank you for your outstanding review! I am so glad to hear that you enjoyed your experience working with us and that you found our team to be helpful with your every need. Here at YES Medical, we strive to deliver top quality products to all our customers in order to generate a memorable and unforgettable experience to make your ordering simple and easy! We look forward to working with you again soon :)
Posted 2 years ago
YES Group | Yes Medical, Astir, Footmedics is rated 4.7 based on 2,248 reviews
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