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YES Group | Yes Medical, Astir, Footmedics Reviews

4.7 Rating 2,264 Reviews
94 %
of reviewers recommend YES Group | Yes Medical, Astir, Footmedics
4.7
Based on 2,264 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 84%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read YES Group | Yes Medical, Astir, Footmedics Reviews

About YES Group | Yes Medical, Astir, Footmedics:

We're not disrupting an existing market, we're creating a new one. There are plenty of companies supplying commodity products at cheaper prices, it's the easy way in and so that's fair enough, we're not against that. However, through in depth market research it was established that there is a share of the market who are extremely fired up and passionate about the equipment they use and were looking for a more proactive supplier that could consistently supply not just the "market standard" level of product but a "best in the world" level of product, in each key area at a more affordable price.

Simply put our target market is passionate professionals who are seeking a supplier of the world's best products, world's best range, at a more affordable rate along with outstanding customer service.

1. Website did not provide a guest account but then would not let me create an account because I did not have an ABN. 2. When trying to resolve this, the Chat system timed out too quickly on multiple occasions.
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Posted 2 years ago
He was the best to assists on my urgent order
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Posted 2 years ago
All good nothing special
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Posted 2 years ago
Easy to follow ordering, great customer service over the phone with Cameron, and easy option to click and collect, thank you YES Medical.
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Posted 2 years ago
Experience was excellent.
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Posted 2 years ago
Some mistakes with sending items. Post service care for return and correct item has been very poor (not getting back to us or organising anything). Otherwise the items have been good when correctly delivered.
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Posted 2 years ago
Excellent
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Posted 2 years ago
Quick and efficient service
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Posted 2 years ago
Thank you for your 5 stars, Robert! We're very happy to hear that you received the level of service we're always striving for. We look forward to speaking to you again soon!
Posted 2 years ago
GREAT SERVICE
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Posted 2 years ago
Easy to talk to and order complete
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Posted 2 years ago
Great customer service - phone order
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Posted 2 years ago
Thanks so much for leaving us such a nice review! :) Providing friendly, thorough and prompt customer service is what we always pride ourselves on, and I hope your order was exactly what you needed. Speak soon! 😊
Posted 2 years ago
She actually did what she said what she was going to .
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Posted 2 years ago
Very pleasant .
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Posted 2 years ago
Easy and pleasant experience
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Posted 2 years ago
Delightful to speak to and very helpful.
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Posted 2 years ago
Efficient help when website did not show items
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Posted 2 years ago
Thanks for taking your time out to review us and the 5 stars! We look forward to helping you again soon 😊
Posted 2 years ago
Sorted my order out quickly
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Posted 2 years ago
Thanks for the amazing 5 stars, Dr Rachel! We're so happy to hear we were able to get your order turned around so quickly, and we look forward to working with you again soon! Have a great weekend!
Posted 2 years ago
Brock answered all my questions and helped me complete my sale.
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Posted 2 years ago
Thanks for leaving us such a super review! I'm very happy that we were able to offer such amazing service and answer your enquiries suitably. We look forward to working with you again soon!
Posted 2 years ago
Nothing was a problem
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Posted 2 years ago
Thanks so much for leaving us such a nice review! :) Providing friendly, thorough and prompt customer service is what we always pride ourselves on, and I hope your order was exactly what you needed. Speak soon! 😊
Posted 2 years ago
Extremely helpful and very professional. Apparently, our account is on credit hold (we weren't told). Lucky Cameron picked this up as I assumed we would be getting the brace within the normal 1-2 day shipping. This would not have been the case and the patient needs this brace asap. Thank you for your help Cameron. Much appreciated!
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Posted 2 years ago
Thank you for the 5 stars! I am so glad to hear your recent order was delivered with the level of customer service that we strive for here at Astir. To know that your order was delivered quickly and that you are happy with assistance you received from Cameron is fantastic to hear. We look forward to hearing from you the next time!
Posted 2 years ago
YES Group | Yes Medical, Astir, Footmedics is rated 4.7 based on 2,264 reviews