YES Group | Yes Medical, Astir, Footmedics Reviews

Name: YES Group | Yes Medical, Astir, Footmedics
Rating: 4.72

4.7 Rating 2,248 Reviews

94 %

of reviewers recommend YES Group | Yes Medical, Astir, Footmedics

4.7

Based on 2,248 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About YES Group | Yes Medical, Astir, Footmedics:

We're not disrupting an existing market, we're creating a new one. There are plenty of companies supplying commodity products at cheaper prices, it's the easy way in and so that's fair enough, we're not against that. However, through in depth market research it was established that there is a share of the market who are extremely fired up and passionate about the equipment they use and were looking for a more proactive supplier that could consistently supply not just the "market standard" level of product but a "best in the world" level of product, in each key area at a more affordable price.

Simply put our target market is passionate professionals who are seeking a supplier of the world's best products, world's best range, at a more affordable rate along with outstanding customer service.

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“They had all.the hydro equipment I asked for”

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Posted 1 year ago

Thank you for this lovely review and rating!! We truly appreciate your feedback and are so delighted to hear that you found our service to be fast, friendly and excellent. We look forward to working with you again soon!

Posted 1 year ago

“Elizabeth was very informative and helpful, advising me of the realistic eta of my product, which enabled me to decide whether I have enough existing product to manage until delivery. This is extremely helpful, and I was able to then place the order and I’m more than happy to await delivery when the stock is in and my order is next in line to be filled. Thanks Elizabeth - really appreciate your help. Looking forward to receiving my order whenever it’s ready.”

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Posted 1 year ago

Thank you for your wonderful review! We truly appreciate your support and feedback. We look forward to serving you again in the future!

Posted 1 year ago

“Fabulous people skills”

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Posted 1 year ago

Thank you for this AMAZING review!!! We are so excited to hear how happy you have been with our service. Your feedback is greatly appreciated and valued by everyone here at Astir! We also look forward to working with you again soon!

Posted 1 year ago

“Elizabeth was very helpful and helped me get me what I needed quickly.”

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Posted 1 year ago

Thank you for this lovely review and rating!! We truly appreciate your feedback and are so delighted to hear that you found our service to be fast, friendly and excellent.

Posted 1 year ago

“A polite professional phone manner on the telephone was presented. An honest description of the backorder was given. This I found was great customer service.”

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Posted 1 year ago

Thanks for your five stars, we would give you five stars back if we could! Here at Astir, we pride ourselves in being great communicators! When there’s a question to be asked, or an issue to solve, we are always available within two rings, or a quick email! So, I'm very happy to hear that we were able to provide a positive experience for you during your order. We hope you love your new products, and have a fabulous rest of your day!

Posted 1 year ago

“Very helpful and able to sort out my enquiry and order quickly.”

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Posted 1 year ago

“fantastic,easy to understand and talk to,efficient and pleasent”

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Posted 1 year ago

Thanks so much for leaving us a five-star review! it's always nice to see great results like this :) Come back to us any time, we'd love to work with you again.

Posted 1 year ago

“Next day delivery, competitive pricing. Yes Medical is our go-to supplier”

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Posted 1 year ago

“Knowledgeable prompt and a nice articulate person to deal with. Thanks”

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Posted 1 year ago

Thank you for your review, Jacqui! We appreciate your feedback and are happy to hear you received satisfactory service 😊 We look forward to assisting you again soon!

Posted 1 year ago

“money was debited from my account but product not shipped for 3 weeks. No communication as to the hold up. Also I have no copy of the receipt”

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Posted 1 year ago

Thank you for your review and feedback. We appreciate it very much! Upon checking this order, we can see it was initially on backorder. Stock is live on the website and this would have been indicated at the time. However, we would like to extend our apologies for the lack of communication surrounding the specific timeframe that the product was delayed. We will ensure our team is made aware of this to improve in the future. Please let us know your preferred email address for receiving the receipt. Again, thank you for letting us know! We are always looking to continuously improve and appreciate your feedback very much 😊

Posted 1 year ago

“Able to process my request quickly”

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Posted 1 year ago

Thank you for your wonderful review! We truly appreciate your support and feedback. We look forward to serving you again in the future!

Posted 1 year ago

“excellent work”

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Posted 1 year ago

I'm very happy to hear that we were able to provide a positive experience for you during your order. Thanks for your five stars, we pride ourselves in being great communicators :)

Posted 1 year ago

“Cameron’s customer service was implacable and made me feel so easy to deal with. Left with a smile on my face, well done Cameron”

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Posted 1 year ago

Thank you for your amazing 5 stars! We are so happy to hear that Cameron gave you that A+ service we aspire to! Looking forward to working with you again soon.

Posted 1 year ago

“Fast and courteous response to my queries”

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Posted 1 year ago

Your feedback is greatly appreciated and valued. Thank you for this AMAZING review!!! We are so excited to hear how happy you have been with our service.

Posted 1 year ago

“Efficient, quick, friendly, good prices”

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Posted 1 year ago

Thank you Hyperdome Physiotherapy for your kind words! We look forward to assisting you with future orders.

Posted 1 year ago

“I really enjoy the products & quality this company has but in recent months the delivery time is questionable being that it takes weeks for stock to arrive”

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Posted 1 year ago

Thank you for your feedback - we appreciate it very much! We would like to sincerely apologise for the unusual delay - our warehouse was backlogged last week due to an influx of orders heading up to EOFY. We are now back up to speed and also training additional resource to ensure this doesn't happen again. Thank you again for letting us know and for your patience. Have a fabulous afternoon!

Posted 1 year ago

“Got the job done”

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Posted 1 year ago

Thank you for your review, John! We appreciate your feedback and are happy to hear you received satisfactory service 😊 We look forward to assisting you again soon!

Posted 1 year ago

“very helpful as always”

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Posted 1 year ago

“The staff at Yes Medical are exceptional!!”

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Posted 1 year ago

I'm also so thrilled to hear that you found working with our Customer Happiness Team a positive experience. It's nice to know we're living up to our name, by making our awesome customers happy with our service! It was great working with you and we cannot wait for your next order.

Posted 1 year ago

“really helpful”

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Posted 1 year ago

Thank you for your review, team! It was a pleasure assisting you and we look forward to speaking with you again soon. Have a great week!

Posted 1 year ago

YES Group | Yes Medical, Astir, Footmedics is rated 4.7 based on 2,248 reviews