Automotive Superstore Reviews

Name: Automotive Superstore
Address: 3, Packard Avenue, Castle Hill
Rating: 4.35

4.4 Rating 2,102 Reviews

83 %

of reviewers recommend Automotive Superstore

4.4

Based on 2,102 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Automotive Superstore 5 star review on 27th June 2025

287

Anonymous

Anonymous // 01/01/2019

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English

“Very easy website to find what you’re looking for. Very good range of products and great options at checkout.”

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Posted 3 hours ago

“I always find the site to be user friendly, the automated system keeps you update of order progress and everything jus simply seems "to happen" I have no hesitation in recommending this site to anyone who has the need.”

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Posted 12 hours ago

“Great company to deal with. Communication was perfect throughout both my shopping experiences. Parts were as described, great price and delivery was very fast. Will use again without doubt.”

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Posted 12 hours ago

“Best service and great price.”

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Posted 18 hours ago

“First purchase, great correspondence & good pricing.”

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Posted 22 hours ago

“They listened carefully and acted accordingly.”

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Posted 1 day ago

“Great service and knowledge Thank you”

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Posted 3 days ago

“Absolutely terrible experience, placed order on the 14th July for 4 items. 2 weeks passed and nothing so emailed they stated an issue with an item on receiving from supplier. Another week passed nothing. They finally sent out part of the order on the 5th August. The remaining part on the 7th August which was wrong. I suspect they drop ship from suppliers but do not inform you. I will not be using them in the future. Terrible service stay away”

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Posted 3 days ago

“Easy to use site, good information on what will fit your vehicle and a good range of choices even for older models”

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Posted 5 days ago

“Your online registration didnt prefill my address details. The suburb and postcode was not abled to be filled in manually. Rang Natalie and she did it over the phone with no issues. Thanks natalie.”

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Posted 6 days ago

“The parts are a lot cheaper than in the other stores”

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Posted 1 week ago

“Very good! Well suprised!”

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Posted 1 week ago

“There is one thing that I hate buying online. That is being bombarded with emails and texts, For a very small purchase from yourselves I have had 4 emails and a text. Too much!”

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Posted 1 week ago

“First time buyer. Quickly found what i required and completing order was easy. The proof is now in the pudding to see if product is what was oredered and needed. This survey is a bit ptrmature as only ordered today. So will have o see if received on time from courier”

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Posted 1 week ago

“One of the worst customer service experience from a local company I can remember. Makes you wonder why you'd bother buying locally when you get far better piece of mind from Amazon, etc. Was sent incorrect parts over a month ago and still no sign of the exchanged goods. No replies to multiple emails, no other contact details offered. CHOOSE SOMEONE ELSE!”

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Posted 1 week ago

“easy web page to navigate and resonable freight to perth”

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Posted 1 week ago

“All good here. I did a click and collect with two orders with one being available for pickup within hours and the other three days for some heavier parts. Prices were the best I could find and service was good especially from a Sam who helped in trying to source another part. It is certainly a busy place with trucks arriving and leaving all the time.”

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Posted 1 week ago

“I would've given a 5 star rating but there is always things that can be done better.”

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Posted 1 week ago

“Communication was not great, and after waiting quiet a while email of weather the part fits my car , was told the didn't know and to talk with my mechanic.”

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Posted 1 week ago

“First impressions, good. My son recommended you guys. Prices appear competitive.”

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Posted 1 week ago

Automotive Superstore is rated 4.4 based on 2,102 reviews