Autonet Insurance Reviews

Name: Autonet Insurance
Rating: 4.46

4.5 Rating 8,909 Reviews

90 %

of reviewers recommend Autonet Insurance

Company Reviews

Questions

Metrics

4.5

Based on 8,909 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Phone:

08444 930 870

Location:

Nile Street, Stoke on Trent United Kingdom
ST6 2BA

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The process was relatively seamless, although it was initially confusing as I thought I'd signed up with a different provider.”

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Posted 7 years ago

Hi Josh, Thank you very much for taking the time to review Autonet. Autonet are an insurance broker and work with various insurers. I can confirm that the policy you purchased from Autonet was underwritten by Axa. If we can be of any further assistance, please let us know. Kind regards Nicola

Posted 7 years ago

“Very competitive price, however, if you want to avoid an extra call centre admin charge of approx £15 , pay online, don't call them to pay!”

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Posted 7 years ago

Hi, Thank you for taking the time to review Autonet and let us know that you are pleased with the price. We do make a £15 admin charge in the call centre, but this is not applicable if you purchase online. Kind regards Nicola

Posted 7 years ago

“Quick and easy online application”

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Posted 7 years ago

Hi Lorraine, Thank you for letting us know that you found us quick and easy to deal with online. Kind regards Nicola

Posted 7 years ago

“Very cheap quote!”

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Posted 7 years ago

Hi, Thank you for letting us know that you are pleased with the price from Autonet. Kind regards Nicola

Posted 7 years ago

“I've just bought the policy and finger cross everything would go nice n easy : )”

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Posted 7 years ago

Hi Kay, Thank you for your comments. If we can be of any further assistance, please let us know. Kind regards Nicola

Posted 7 years ago

“cant see my policy number anywhere so cant add it to my account online”

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Posted 7 years ago

Hi Jan, Thank you very much for taking the time to get in touch and let us know about this. I will send an email to the address that we have on file to supply your Autonet reference number. This should be included in any correspondence you have received from Autonet. If we can be of any further assistance, please let us know. Kind regards Nicola If

Posted 7 years ago

“Cheapest with lower excess. I wish that Insurance companies could share information so one didn't have to prove your no claims years. I didn't see the email requesting this until the last minute as I had been away. Or, perhaps, ask for it at the time of choosing the insurance. Not much notice given of requiring this. It is holiday season, after all. And the tone quite threatening about cancelling the insurance if not received by the rather short deadline.”

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Posted 7 years ago

Hi Teresa, Thank you very much for your comments. In terms of the no claims bonus, we don't have access to an industry-wide database to share this information at the moment, although we do hope to have something available in the future. Autonet are an insurance broker and some of the insurers that we work with request that we obtain this information within set deadlines. By requesting this information, it helps us to work with our insurer partners and reduce fraud across the industry. Thank you for providing your proof of no claims bonus to us. If we can be of any further assistance, please let us know. Kind regards Nicola

Posted 7 years ago

“A little disappointed that to have to to a third party to finance monthly payment”

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Posted 7 years ago

“They seem no more or no less than other brokers. They offered all the cover l was looking for at a competitive rate”

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Posted 7 years ago

Hi John, Thank you very much for taking the time to review Atutonet. We are pleased we were able to help. Kind regards Nicola

Posted 7 years ago

“SIMPLE AND EASY QUESTION”

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Posted 7 years ago

Hi, Thank you for taking the time to review the service that you have received from Autonet. Kind regards Nicola

Posted 7 years ago

“Asking for a review just after purchase of car insurance in exchange of chance of winning iPad seems like try to bias the reviews of people who give genuine reviews.”

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Posted 7 years ago

Hi Daniel, Thank your very much for purchasing with Autonet and taking the time to get in touch. At Autonet, we place a great deal of importance on customer satisfaction and welcome unbiased customer feedback that we can use to improve the service that we offer. All reviews received are given an equal chance of winning the iPad in our prize draw. If we can be of any further assistance, please let us know. Kind regards Nicola

Posted 7 years ago

“Can only give a normal because as of yet and hopefully it continues as such I haven't had to make a claim which is where most of the stars would be earnt or lost.”

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Posted 7 years ago

Hi, Thank you for taking the time to review Autonet. If we can be of any further assistance, please let us know. Kind regards Nicola

Posted 7 years ago

“Just as it should be, if I had experienced any problems believe me they would be here, for the world to read. The real test of course is when a claim is made, until then we don't really know the true worth of any company. I hope we don't have to find out.”

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Posted 7 years ago

Hi John, Thank you very much for letting us know that you were happy with the service that you received from Autonet. Kind regards Nicola

Posted 7 years ago

“I was happy with the service provided until the requests for extra information started coming in, such as details of no claims bonus and the inadequacy of the DVLA driver's check code, necessitating a scan of the front of the driving licence. I prefer to know up front what is required, rather than a piecemeal approach. Such an approach indicates to me that you don't know what you are doing until you have to do it!”

Helpful Report

Posted 7 years ago

Hi John, Thank you very much for taking the time to get in touch. Autonet are an insurance broker and work with various insurers to provide competitive premiums to the market place. Some of the insurers that we work with do request extra information, such as copies of driving licences. This helps us to work with the insurers and reduce fraud across the industry. When you took your policy out, we requested the copies of driving licence. I can confirm that we now have all the details that we require. Kind regards Nicola

Posted 7 years ago

“Very helpful. But the amount I was charged to transfer my policy from my old car to my new one, was astronomical!!!!! Would have moved companies, but the cancellation fee was more to do this!!!! Will move next year. I insure 3 vehicles with them too!!!!”

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Posted 7 years ago

Hi Scott, Thank you for letting us know that you are pleased with the helpful staff at Autonet. We take your customer feedback seriously and take your comments on board. If you would like us to look into this further for you, please can you get in touch by using the email address reviewsites@autonetinsurance.co.uk. If you include your Autonet reference number, contact details and a short summary, I will be able to locate your file. Kind regards Nicola

Posted 7 years ago

“Took out home insurance through a price comparison website.Autonet were the cheapest.”

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Posted 8 years ago

Hi Darryl, Thank you for letting us know that you are pleased with the price of the home insurance you purchased. Kind regards Nicola

Posted 8 years ago

“One of the cheapest. However Communication poor ~ email received to advise bank details not set up and to provide to prevent cancelation. The direct debit email address bounced back. The support email address was never answered, the telephone lines were never open when I read my emails. Another email and letter received re cancelation, replied via email support, no response, eventually got through on the phone and everything was ok, they had set up my bank details? Would have been nice for an acknowledgement, or a phone call initially. Not sure how communication would be if needed to claim.”

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Posted 8 years ago

Hi Emma, Thank you very much for taking the time to get in touch and let us know about your experience with Autonet. We place a great deal of importance on customer satisfaction and are sorry to hear that you are not happy with all aspects of the service that you received on this occasion. Please accept my apologies for any cross over in communication that happened. This is not the standard of service that we usually expect to provide. I believe that we now have all of the required information, but if we can be of any further assistance, please let us know. Kind regards Nicola

Posted 8 years ago

“Takes way to long to renew over the phone - he to go over the whole lot of same questions 3 times . Very frusting . Have been with this company for a few years and won't be renewing again”

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Posted 8 years ago

Hi Jason, Thank you very much for taking the time to get in touch and let us know about your experience with Autonet. I can see that you cancelled one policy and set a new one up with Autonet. This process does involve speaking to a number of staff at the moment. We place a great deal of importance on customer satisfaction and are currently looking to improve the process to make it quicker for our customers. Please accept our apologies if this took longer than anticipated on this occasion. We do hope that you will consider Autonet again in the future. Kind regards Nicola

Posted 8 years ago

“Some problems with getting the right spelling of names on all the documentation.”

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Posted 8 years ago

Hi Kristen, Thank you very much for taking the time to let us know about this. I trust everything is now resolved and spelled correctly. However, if we can be of any further assistance, you can contact us at reviewsites@autonetinsurance.co.uk. Kind regards Nicola

Posted 8 years ago

“A discount was offered after I had renewed. I would have liked the discount before”

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Posted 8 years ago

Hi Stuart, Thank you very much for taking the time to get in touch. We place a great deal of importance on customer feedback and would like to look into this for you. To help us look into your comments, please could you let us know what discount was offered after you renewed? You can get in touch by using the following email address - reviewsites@autonetinsurance.co.uk. Kind regards Nicola

Posted 8 years ago

Autonet Insurance is rated 4.5 based on 8,909 reviews