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Autonet Insurance Reviews

4.5 Rating 8,909 Reviews
90 %
of reviewers recommend Autonet Insurance
Company Reviews Questions Metrics
4.5
Based on 8,909 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Next Day
Documents Delivered On-time
99%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.5 out of 5
Read Autonet Insurance Reviews
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Phone:

08444 930 870

Location:

Nile Street, Stoke on Trent United Kingdom
ST6 2BA

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Anonymous
Anonymous  // 01/01/2019
Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Louise James
Verified Reviewer
“Autonet offered a good price. However I did notice some anomalies in the processing of my policy. 1 in my online quote it said I had 6 years NCD then when I went to pay online it showed only one years NCD so I had to ring through to check this inconsistency. Also the chap on the phone said I send proof of my NCD to auditadmin@autonetinsurcance.co.uk and the online factsheet says 'bonus@autonetinsurance.co.uk' I sent to both to cover all bases :)”
Helpful Report
Posted 7 years ago
Hi Louise, Thank you very much for taking the time to get in touch and let us know about your experience with Autonet. We take your feedback seriously and are looking into the comments that you made in terms of your no claims and the email addresses that you were given. Kind regards Nicola
Posted 7 years ago
Philip J
Verified Buyer
“Ok!! Have taken out insurance with auto net on Saturday which seems to have gown fine, but I'm waiting to see what happens with a message I received on Sunday saying that if I needed any more help with my accident to contact them! Only thing is I haven't had an accident! So il post again when I see what happens”
Helpful Report
Posted 7 years ago
Hi Philip, Thank you for taking the time to get in touch and bring this to our attention. Please accept our apologies for any confusion, I will arrange for one of my colleagues to contact you and discuss this. Kind regards Nicola
Posted 7 years ago
Nigel
Verified Reviewer
“Price was very reasonable but the online chat wasnt great. Having signed up your policy doesnt exist anywhere so you cant sort out the no claims bonus, or add it to a portal. The online help didnt know who would have to send driving license either which was tiresome. Having survived sign up to be called and told 'cant have twooverlapping policies' was beyond unhelpful - I had to tell THEM to check the dates - they do NOT overlap... No apology - they went off to check and never called back (i knew i was right so didnt bother me but would worry a lot of people..). Then got the 'you didnt add legal cover' call - he was pretty pushy - tough to get rid of, very reluctant to take no for an answer. Only went with them due to price (never heard of them) and im hoping i have a valid policy in place.... They seem quite chaotic...”
Helpful Report
Posted 7 years ago
Hi Nigel, Thank you for your comments and taking the time to let us know about your experience with Autonet. We place a great deal of importance on customer satisfaction and are sorry to hear that you are not happy with all aspects of the service that you have received. I will ensure this is looked into with the relevant departments. Kind regards Nicola
Posted 7 years ago
Garfield
Unverified Reviewer
“eventually able to get insurance”
Helpful Report
Posted 7 years ago
Hi, Thank you very much for taking the time to review Autonet. If we can be of any further assistance, please let us know. Kind regards Nicola
Posted 7 years ago
Anonymous
Verified Reviewer
“Competitive pricing for policy I require”
Helpful Report
Posted 7 years ago
Hi, Thank you for your comments and letting us know that you are pleased with the price of the policy you have purchased from Autonet. Kind regards Nicola
Posted 7 years ago
Francy Hayes
Verified Buyer
“Best price on all the compare websites”
Helpful Report
Posted 7 years ago
Hi Mr Hayes, Thank you for taking the time to review Autonet and let us know that you are pleased with the price, Kind regards Nicola
Posted 7 years ago
MICHAEL
Unverified Reviewer
“Autonet provided the service I was interested in.”
Helpful Report
Posted 7 years ago
Hi Michael, Thank you for taking the time to review Autonet. If we can be of any further assistance, please let us know. Kind regards Nicola
Posted 7 years ago
Bryan Nicholas
Verified Reviewer
“The premium was high for my car (up £100 from last year). The web site was not the easiest to use and the option to add extras were not clear to add.”
Helpful Report
Posted 7 years ago
Hi Bryan, Thank you very much for your comments. At Autonet we take customer feedback seriously and would like to look into this for you. If you would like us to do this, please can you let us know which aspects of the site were not easy to use and which optional extras were not easy to add? Kind regards Nicola
Posted 7 years ago
Rutlandbg
Verified Buyer
“The Cheapest Quote via a comparison site, which shows todays equivalent of value for money. WHY PAY MORE ???”
Helpful Report
Posted 7 years ago
Hi, Thank you for taking the time to review Autonet and let us know that you are pleased with the price that you paid. Kind regards Nicola
Posted 7 years ago
Sd
Verified Reviewer
“Best price, but did not get call back when I had problems getting the link on the site to work.”
Helpful Report
Posted 7 years ago
Hi, Thank you very much for taking the time to get in touch and let us know about your experience with Autonet. I'm sorry to hear that you did not receive a call back as requested, please accept our apologies for this; we have been experiencing high call volumes and do have plans in place to address this. If we can be of any further assistance, please let us know. Kind regards Nicola
Posted 7 years ago
Anonymous
Verified Reviewer
“They haven't they went to the cheapest at the time”
Helpful Report
Posted 7 years ago
Hi, Thank you for your comments and letting us know that you were pleased with the price from Autonet. Kind regards Nicola
Posted 7 years ago
Han
Unverified Reviewer
“simple easy to use website”
Helpful Report
Posted 7 years ago
Hi, Thank you for taking the time to review Autonet and let us know that you are pleased with how easy our website was to use. Kind regards Nicola
Posted 7 years ago
Anonymous
Unverified Reviewer
“Mainly the price, as it appeared cheaper then others offered, but included all the things which I wanted in my policy.”
Helpful Report
Posted 7 years ago
Hi, Thank you very much for your comments and taking the time to let us know that you were pleased with the price from Autonet, Kind regards Nicola
Posted 7 years ago
Bren
Unverified Reviewer
“Quick quote and payment”
Helpful Report
Posted 7 years ago
Hi Bren, Thank you for letting us know that you are pleased with the service that you have received from Autonet. Kind regards Nicola
Posted 7 years ago
Simon
Verified Buyer
“it was cheaper than £3000”
Helpful Report
Posted 7 years ago
Hi Simon, Thank you for your comments and letting us know that you are pleased with the price from Autonet. Kind regards Nicola
Posted 7 years ago
Anonymous
Verified Buyer
“Straightforward transaction”
Helpful Report
Posted 7 years ago
Hi, Thank you for letting us know that you are pleased with the service from Autonet. Kind regards Nicola
Posted 7 years ago
Anonymous
Verified Buyer
“this company has provided two quotes, both are very cheap in comparison with others”
Helpful Report
Posted 7 years ago
Hi, Thank you very much for your comments and letting us know that you are pleased with he quotes from Autonet. Kind regards Nicola
Posted 7 years ago
S
Verified Buyer
“Cant really comment just yet as only just got it”
Helpful Report
Posted 7 years ago
Hi, Thank you very much for taking the time to review Autonet. If we can be of any further assistance, please let us know. Kind regards Nicola
Posted 7 years ago
Kevin Davey
Verified Buyer
“It was easy to do on line but don't know what the company is like when things go wrong”
Helpful Report
Posted 7 years ago
Hi Kevin, Thank you very much for letting us know that it was easy to deal with Autonet online. We always endeavour to provide an excellent level of customer service. If we can be of any further assistance, please let us know. Kind regards Nicola
Posted 7 years ago
Laura Allen
Verified Buyer
“Short opening hours especially at weekend and long wait on the phone could be improved. However good that documents and renewal can be done online.”
Helpful Report
Posted 7 years ago
Hi Laura, Thank you for taking the time to review Autonet and let us know that you are happy with your renewal online. In terms of your other comments, we are open from 9am-5.30pm on a Saturday. We are currently experiencing high call volumes and are actively recruiting more staff to deal with this. Please accept our apologies for any delay in the time taken to get through to us. Kind regards Nicola
Posted 7 years ago
Autonet Insurance is rated 4.5 based on 8,909 reviews
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