Autonet Insurance Reviews

Name: Autonet Insurance
Rating: 4.46

4.5 Rating 8,909 Reviews

90 %

of reviewers recommend Autonet Insurance

Company Reviews

Questions

Metrics

4.5

Based on 8,909 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

08444 930 870

Location:

Nile Street, Stoke on Trent United Kingdom
ST6 2BA

Write Your review

Tell us how Autonet Insurance made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick and easy to review online”

Helpful Report

Posted 6 years ago

Hi Emma, Thank you very much for your comments. If we can be of any further assistance, please let us know. Kind regards Nicola

Posted 6 years ago

“After 7 attempts at processing and the pricing increasing each time with a overall increase of £84 I was able to successfully purchase my policy.”

Helpful Report

Posted 6 years ago

Hi, Thank you very much for taking the time to review Autonet. We can see from our system that various quotes were done online. The information included in these quotes contained different information, which is why different prices were offered. Due to a system error, we can see that a duplicate payment was taken on the account. Please accept our apologies for this and be assured that the refund has been processed for you. If we can be of any further assistance, please let us know. Kind regards Nicola

Posted 6 years ago

“The quote was competitive and the online payment option was easy to use.”

Helpful Report

Posted 6 years ago

Hi, Thank you for your comments and letting us know that you were pleased with the competitive price and payment options. Kind regards Nicola

Posted 6 years ago

“I found autonet using a search engine for my car insurance. I had an internal server error when making the payment. I called next day to see if the insurance application has been received and the customer service agent advised this has not gone through. The customer service agent advised she could do book it for me, which I agreed. The cost raised £15 more, customer service agent fees... Was no.t expecting that..”

Helpful Report

Posted 6 years ago

“I have no reason to be unhappy with Autonet in regards to insurance although the website could be improved, I renewed insurance yesterday and got all the way through to the payment screen and read secure transction ' no need to verify further' and then page error. I couldn't get to find out if my renewal was successful or not. No emails or payment out of my bank today, no telephone answer and so I have renewed again this evening. Just hope I'm not insured twice!”

Helpful Report

Posted 6 years ago

Hi, Thank you very much for taking the time to get in touch. We have looked into this and can see that your renewal was successful and is being processed by our team currently. According to our records a payment was taken. Once this is processed, your documents will be sent too. If we can be of any further assistance, please let us know. Kind regards Nicola

Posted 6 years ago

“Already have home insurance. Got quote on line for motor and telephoned to purchase only to be told there was a fee of £15 to do it by phone. I decided to renew on line which was quite confusing. Once completed I clicked the prompted chat option to upload my proof of no claims which asked for Autonet Ins reference and when I proceeded to enter this it wouldn't allow me to do it. I suppose I will have to send it now?!! Won't really know if they are any good until the need to claim arises, fingers crossed it never does!!! Home insurance was a lot easier!!”

Helpful Report

Posted 6 years ago

Hi Hayley, Thank you for taking the time to get in touch and bring this to our attention. We place a great deal of importance on customer satisfaction and take your comments on board. I have arranged for one of my colleagues to look into this for you. If we can be of any further assistance, please let us know. Kind regards Nicola

Posted 6 years ago

“It didn't make me happy”

Helpful Report

Posted 6 years ago

“Good price”

Helpful Report

Posted 6 years ago

“The price was great. Absolute nightmare to get through to on phone though ...”

Helpful Report

Posted 6 years ago

Hi, Thank you for letting us know that you were pleased with the price from Autonet. We are sorry to hear that you found it difficult to get through on the phone on this occasion. We do continually monitor our staffing levels and I will pass your feedback on to the relevant department. Kind regards Nicola

Posted 6 years ago

“Complaint following problems with renewal dealt with quickly and satisfactorily.”

Helpful Report

Posted 6 years ago

“easy to use”

Helpful Report

Posted 6 years ago

“Can they phone me please - 07774 142740. Thank You.”

Helpful Report

Posted 6 years ago

Hi, Thank you very much for getting in touch. I will arrange for one of my colleagues in our customer service team to give you a call. Kind regards Nicola

Posted 6 years ago

“It's cheap, but beware if you do everything online they make it difficult to access documents. The Live Chat is very slow, and doing things through the call centre costs £15. In a way I wish I'd paid for the £5 document fee.”

Helpful Report

Posted 6 years ago

Hi, Thank you for taking the time to get in touch and bring this to our attention. When a policy is purchased over the phone, there is a £15 administration charge that is payable. This is not applicable if you purchase online. We do not charge for enquiries made over the phone though. We are sorry to hear that you are struggling to access your documents, If you would like any assistance with this, please can you let us know and we'd be happy to help. You can reach us at reviewsites@autonetinsurance.co.uk Kind regards Nicola

Posted 6 years ago

“good service but for my premium to increase by 50% with having a claim free year and gaining no claims bonus was disappointing”

Helpful Report

Posted 7 years ago

Hi Nick, Thank you for taking the time to review Autonet and let us know that you are pleased with the service from us. We do always aim to be competitive and offer the best prices available to us as the time. Kind regards Nicola

Posted 7 years ago

“Your price is very reasonable, and great to include legal protection and breakdown cover with no additional costs.”

Helpful Report

Posted 7 years ago

Hi Linda, Thank you for taking the time to review Autonet and let us know that you are pleased with the price and the overall package that you have purchased from Autonet. Kind regards Nicola

Posted 7 years ago

“Fast and good review online”

Helpful Report

Posted 7 years ago

Hi, Thank you for your comments and letting us know that you are pleased with the service from Autonet. Kind regards Nicola

Posted 7 years ago

“if it wasn't for me contacting them to say I'd not received any email documentation I am not sure how long it would have taken them to issue them”

Helpful Report

Posted 7 years ago

Hi Alison, Thank you for your comments and taking the time to review Autonet. We take customer feedback seriously and have looked into this for you. After the policy was purchased, an additional claim was added on. We wrote to you to advise of this and we then needed to wait for the additional payment before the documents were released. I believe this was processed as soon as you contacted us with the additional premium and that you now have everything you require. However, if we can be of any further assistance, please let us know. Kind regards Nicola

Posted 7 years ago

“want to print my policy out but cannot get it online.has phoned about it but still cannot get it printed out.could someone please let me know how to get my policy.”

Helpful Report

Posted 7 years ago

Hi Anne, Thank you for your comments and taking the time to get in touch. I will pass your message on to our Customer Service team and ask someone to get in touch. Kind regards Nicola

Posted 7 years ago

“Had a few hiccups getting documents that were required and difficulty using a search engine to add all relevant information. Only been insured for a few weeks so a little early to comment. Deal however was good when comparing car insurance”

Helpful Report

Posted 7 years ago

Hi Tanya, Thank you for your comments and taking the time to get in touch and let us know about your experience with Autonet. I can confirm that we now have all the documents that we require, but if we can be of any further assistance please let us know. Kind regards Nicola

Posted 7 years ago

“The on-line experience was good, but trying to renew a policy over the phone was really NOT very good at all!. Your staff claim that someone will call back but this is very hit and miss and not convenient. And that is after hanging on the phone for an adviser for ages. I found it easier to just start from scratch on-line, so am probably NOT getting the best deal But need to sort the insurance NOW!. At least proving my no claims should be easy as you have all the details on last years policy.”

Helpful Report

Posted 7 years ago

Hi, Thank you for taking the time to get in touch and letting us know that you found our online experience good. I will ensure that you comments about the renewal experience and the call backs are passed on to the relevant departments. If we can be of any further assistance, please let us know. Kind regards Nicola

Posted 7 years ago

Autonet Insurance is rated 4.5 based on 8,909 reviews