Autonet Insurance Reviews

Name: Autonet Insurance
Rating: 4.46

4.5 Rating 8,909 Reviews

90 %

of reviewers recommend Autonet Insurance

Company Reviews

Questions

Metrics

4.5

Based on 8,909 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Phone:

08444 930 870

Location:

Nile Street, Stoke on Trent United Kingdom
ST6 2BA

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Competitive prices even on the annual renewal where most companies put up their prices”

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Posted 8 years ago

Hi Jo, Thank you for your comments. We are pleased to hear that you are happy with the prices offered by Autonet. Kind regards Nicola

Posted 8 years ago

“Have had to wait a long time for the phone to be answered. Good service provided at the end of the telephone.”

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Posted 8 years ago

Hi Miriam, Thanks for letting us know that you were pleased with the service that you received from Autonet. Please accept our apologies if it took longer than expected to get through on this occasion. Kind regards Nicola

Posted 8 years ago

“I received very thorough help.”

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Posted 8 years ago

Hi Angela, Thank you for your comments. We are pleased to hear that we were able to help. Kind regards Nicola

Posted 8 years ago

“1st year great . On renewal you find extras have been removed ,and ask for information 3 or4 times even if you have already sent.”

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Posted 8 years ago

Hi, Thank you very much for your comments and letting us know about your experience with Autonet. We take your feedback seriously and would like to look into this for you. If you would like us to do this, please can you get in touch at reviewsites@autonetinsurance.co.uk. If you include your name, reference number and a short summary of your request, we will be able to locate your file. Kind regards Nicola

Posted 8 years ago

“Autonet provide for me good service and help with insurance to”

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Posted 8 years ago

“when will I receive my policy I paid for a paper copy to be sent to me and I am still waiting I think the date was the 6/2/2016 it seems a long time to wait”

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Posted 8 years ago

Dear Mrs Tideswell, Thank you very much for your comments. I'm sorry to hear that you have not received your documents yet. These were sent when you originally purchased the policy and were also sent again when you notifies us these had not been received. I will pass your message on to our customer service team and ask one of my colleagues to contact you in relation to this. Kind regards Nicola

Posted 8 years ago

“Can somebody ring me asap regarding my insurance policy as it's stopping me purchasing another vehicle. I have waited 2 days now.my number is 07522101751”

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Posted 8 years ago

Hi Claire, Thank you very much for getting touch, I have passed your message on to our Customer Service team and asked them to give you a call. Kind regards Nicola

Posted 8 years ago

“The price wasn't great but ok but it's such a hassle to switch insurance when your busy Even after I stressed my email changed they still sent documents to old one luckily I still have access ??”

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Posted 8 years ago

Hi Alan, Thank you very much for taking the time to get in touch and bring this to our attention. I'd like to look into this for you and ensure that we have your updated email address on file. To help with this, please can you contact me on reviewsites@autonetinsurance,co.uk. Kind regards Nicola

Posted 8 years ago

“Autonet were pretty fast and keen to go through the quote once I have completed it online.”

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Posted 8 years ago

Hi Martin, Thank you for letting us know that you were pleased with the speed in which you were dealt with at Autonet. Kind regards Nicola

Posted 8 years ago

“straightforward service decent price”

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Posted 8 years ago

Hi, Thank you for letting us know that you are happy with the service and price from Autonet. Kind regards Nicola

Posted 8 years ago

“I renewed for a second year but I have been charged twice by mistake”

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Posted 8 years ago

Hi, Thank you for taking the time to get in touch and bring this to our attention. If you would like to get in touch, we will be able to look into this for you. You can reach me at reviewsites@autonetinsurance.co.uk. If you include a short message and your contact details, I will be able to locate your file. Kind regards Nicola

Posted 8 years ago

“Trying to get through at the weekend to arrange car insurance was near on impossible... must have phoned x10 different telephone no's ....either no answer or a recorded message .....Monday , no problem at all , as long as you've got 1 hour to spare ...got put on hold x3 Pretty straightforward though... Thanks”

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Posted 8 years ago

Hi Carl, Thank you very much for taking the time to let us know about your experience with Autonet, We take customer feedback very seriously and will take a look into this for you as this service is not of the level we would usually expect. To help us do this, would you be able to send details of the telephone number that you called us from? You can reach us by using the following email address reviewsites@autonetinsurance.co.uk Kind regards Nicola

Posted 8 years ago

“Early days yet. Initial sign-up process a bit choppy due to different communication channels (text/email) not being fully integrated. Sorted when customer services actually read what I sent them and a human being responded.”

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Posted 8 years ago

Hi, Thank you for taking the time to get in touch and let us know about your experience with Autonet. If we can be of any further assistance, please let us know. Kind regards Nicola

Posted 8 years ago

“It's ok”

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Posted 8 years ago

“Had to change my policy and spent about an hour and a half on the first call getting passed around different scripted staff. Got fed up and went to look online at other quotes. Found quotes with the same company much cheaper than they were quoting me on the phone- I arranged for them to phone me back this time which was useful. Once again, had to speak to more than one person but finally got someone who knew what he was doing and got things sorted out. I have found all insurance companies to be like this and get very frustrated at the process. Online quotes are a waste of energy as you then need to do the phone time. Just phone them in the first place.”

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Posted 8 years ago

“When I phoned to change my car insurance to a new car I was on the phone for 80 minutes and was charged for the call Not good”

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Posted 8 years ago

“I paid for my van insurance about a week ago , still not had documents yet or a email . Don't no weather am even insured ?”

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Posted 8 years ago

Dear Andrew Hilton, Thank you very much for taking the time to get in touch. I can confirm that you policy is in place and I will arrange for your documents to be re-sent to this email address. Please accept my apologies for any delay. Kind regards Nicola

Posted 8 years ago

“Through every stage the price kept changing by a few pounds but other than that it was a good experience.”

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Posted 8 years ago

Hi Jamie, Thank you very much for your comments and taking the time to let us know that you were pleased with the service from Autonet. Kind regards Nicola

Posted 8 years ago

“average service , a few mistakes dragged the setting up of policy out but other than that ok .”

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Posted 8 years ago

Hi Gary, Thank you very much for taking the time to get in touch and let us know about your experience with Autonet. If we can be of any further assistance, please let us know. Kind regards Nicola

Posted 8 years ago

“I was buying a new van while keeping the previous van pending disposal. At no point did I get a clear answer about questions relating to the transfer of the no-claims discount if the old van was sold later and it was quite difficult to follow the details relating to "mirroring" insurance from my car and even after taking out the insurance I am non the wiser what the effect on the no claims will be if I sell the old van. As it is taking longer than expected it will incur an admin fee after 28 days and I get the impression don't bother. Hardly satifactory. Other wise the process was endlessly repetative and long winded involving more than one quote and being refused a policy because being retired as well as working was regarded as two occupations so we had to start all over again and twice refer to underwiters because a can of petrol carried was "hazardous substances". If it had not been for the fact I needed the insurance to complete the van purchase and it was simpler to pay another £50 than mess about elsewhere all over again I would have given up long before. The process seems farcical and trying to get cover for somebody to test drive the old van was impossible at a sensible price - again idiotic when you are simply trying to stay legal.”

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Posted 8 years ago

Autonet Insurance is rated 4.5 based on 8,909 reviews