Autonet Insurance Reviews

4.5 Rating 8,907 Reviews
90 %
of reviewers recommend Autonet Insurance
4.5
Based on 8,907 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Next Day
Documents Delivered On-time
99%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.5 out of 5
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Phone:

08444 930 870

Location:

Nile Street, Stoke on Trent United Kingdom
ST6 2BA

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Anonymous
Anonymous  // 01/01/2019
Good quick service
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Posted 5 years ago
Hi Maria, Thank you for your comments, we are pleased to hear that you are happy with the service from Autonet. Kind regards Carly
Posted 5 years ago
I Have just bought a policy through this company, it was simple, I cannot comment on them handling a claim or having to contact them for anything else so unable to comment on any other aspect.
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Posted 5 years ago
Hi Paul, Thank you for your comments, we are pleased to hear that you found the policy easy to purchase. Kind regards Carly
Posted 5 years ago
good explanation, varrious options, very good price
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Posted 5 years ago
Hi Thank you for the comments, its great to hear you are happy with the service from Autonet. Kind regards Mollie
Posted 5 years ago
Excellent value, exactly the cover I wanted. However, when renewal time came I phoned to enquire new premium ~ cover details etc, and was told I had renewed automatically. As it happens that was fine, and cover was continuous and as required. I then received a renewal letter some 4 days later, followed by new documents etc a couple of days later. Just a bit back to front?
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Posted 5 years ago
Hi David, Thank you for the feedback, we are pleased to hear you are happy with the policy. Kind regards Mollie
Posted 5 years ago
I don't need reminding constantly that documentation needs to be submitted, one email or text message will be adequate rather than two of each on a daily basis. My life hasn't stopped just because I've taken out insurance through you, you will get the documentation required but I'm not putting everything else on hold to satisfy your wants
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Posted 5 years ago
Hi, Thank you very much for taking the time to get in touch. We place a great deal of importance on customer satisfaction and would like to look into this for you. Unfortunately we do not have enough information included on your review to locate your file. If you would like us to look into this further, please can you get in touch via reviewsites@autonetinsurance.co.uk. If you include your contact details and a short summary, we will be able to locate your file. Kind regards Mollie
Posted 5 years ago
I took a lot of time to get two sets of license details and photos as requested in your email only to be told later on your live chat that the email was wrong and to ignore it! RUBBISH!!!!!
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Posted 5 years ago
Hi Andrew, Thank you very much for taking the time to get in touch. I have passed your comments to our Customer service department and someone will be in touch to discuss this further with you. Kind regards Mollie
Posted 5 years ago
£75 a month to insure a vehicle I rarely drive
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Posted 5 years ago
Hi, Thank you for your comments and I am sorry to hear that you are unhappy with the monthly payment amounts. Having reviewed your file I can see that your details changed prior to renewal which could have caused the increase in premium. If you have any other queries please don't hesitate to contact us. Kind regards Carly
Posted 5 years ago
Just started wi th them, good value quote and easy to use site.
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Posted 5 years ago
Hi, Thank you for the comments, its great to hear the price was competitive. Kind regards Mollie
Posted 5 years ago
My experience of Autonet is good and my only issue is how they deal with your renewal, I would prefer to get the quote rather than a email saying we will renew your policy on the date ( please include the amounts)
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Posted 5 years ago
Hi, Thank you for your comments, I apologize that you did not receive your renewal price but can see that this was emailed out to you on the 3rd August. The other email you received was a follow up email from the quotation we sent. If you would like to discuss anything further please call our office. Kind regards Carly
Posted 5 years ago
Easy to use but could be made a little clearer with the smaller charges details, when purchasing car insurance that are not shown on the policy online , windscreen repair & windscreen replacement excess etc. Also I wasn’t able to see the named driver on my policy on line either, so I had to call to confirm these details!
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Posted 5 years ago
Hi, Thank you for your comments and feedback, I will pass this to our web team to look into. Kind regards Carly
Posted 5 years ago
do not know if its as quick as the AA insurance I just bought for my wife. seemed a bit longer to apply for.
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Posted 5 years ago
Hi, Thank you for your feedback, I will pass your comments on to the relevant department. Kind regards Mollie
Posted 5 years ago
I have found the renewal quote to be reasonably competitive. When I called with a query, the call centre assistant was polite, but could not help. He offered a callback, but never called back.
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Posted 5 years ago
Hi, Thank you for your feedback, we are pleased to hear the renewal price was competitive. Kind regards Mollie
Posted 5 years ago
many problems getting this ins
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Posted 5 years ago
Hi, Thank you for getting in touch we would like to look into this for you. Please can you get in touch via reviewsites@autonetinsurance.co.uk with a short summary of what has happened. Kind regards Carly
Posted 5 years ago
Cheap insurance good customer service
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Posted 5 years ago
Hi, Thank you for your comments, we are pleased to hear that you are happy with the service from Autonet. Kind Regards Carly
Posted 5 years ago
Easy apply.
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Posted 5 years ago
Hi, Thank you for letting us know you found the process easy. Kind regards Mollie
Posted 5 years ago
Dear Sirs, I cannot find my car insuran ce on my e/mails??????? Please resend so I can print of the car certificate ASAP thank U gilbert laird sutherland
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Posted 5 years ago
Hi, Thank you very much for taking the time to get in touch. I will pass your message on to my colleagues in our Customer Service team who will be in touch accordingly. Kind regards Nicola
Posted 5 years ago
Happy with the purchase except I didn’t like the additional cost for placing a private plate on the car within the first week of the contract. Doesn’t seem a way to avoid the extra cost when you can’t insure the car in the first place with the private plate on.
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Posted 5 years ago
Hi, Thank you for lettings us know that you are pleased with the purchase overall. In terms of your comments about the private number plate, I have arranged for one of my colleagues in our Customer Service team to get in touch. Kind regards Nicola
Posted 5 years ago
cheaper than current policy by 1/2!
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Posted 5 years ago
Hi, Thank you for your comments, it is great to hear the price was competitive. Kind Regards Carly
Posted 5 years ago
Easy to contact
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Posted 5 years ago
Hi, Thank you for your comments. We are pleased to hear that you happy with the service from Autonet. Kind regards Mollie
Posted 5 years ago
Easy to renew
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Posted 5 years ago
Hi, Thank you for your comments, we are pleased to hear you found the renewals process easy. Kind regards Mollie
Posted 5 years ago
Autonet Insurance is rated 4.5 based on 8,907 reviews