Aviva Reviews

Name: Aviva
Rating: 2.06

2.1 Rating 665 Reviews

26 %

of reviewers recommend Aviva

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2.1

Based on 665 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

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info@aviva.co.uk

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Put in a collision claim for my car 2 days ago. It almost seems like I'm inconveniencing them by making the claim as I've heard nothing back from them and in fact it seems the expectation is that I contact them and spend hours on hold waiting to talk to anyone before I get any info. I would have hoped for a call to arrange a vehicle inspection by now at the very least.”

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Posted 4 years ago

“Invested $17,600 Aviva has taken $13,954 in fees After 12 years if I want my cash back they will take an additional $10k withdrawal fee From my great investment: I lost over $10k AVIVA take over $24k in fees. Worst. Deal. Ever.”

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Posted 4 years ago

“Aviva is my worst nightmare. I wouldn't recommend this company to my worst enemy. Customer Care is non existent. It seems they can only make payments, including pension payment into a British Bank account, therefore if you are living abroad and only have a foreign bank account relating to the country you are living in, then you could have a problem. Of course they will send you a cheque, but British cheques paid into a foreign bank account take forever to clear, and that's if your foreign bank will accept them in the first place. My ordeal has been ongoing for eighteen months now and all because I live abroad and have a foreign bank account. According to Aviva it seems I am the only expat who has a pension with Aviva who lives abroad. So if you want a peaceful retirement living abroad, and don't have a British Bank account, then my advice is not to deal with Aviva.”

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Posted 4 years ago

“Trying to cancel future automatic renewal of motor policy because premium increased too much despite 10 yrs NCD. Can’t get help by telephone or email. Telephone contact not available for cancellation of renewal. Email messages gobbledygook. My Bank have agreed not to pay if Aviva seek payment. The “dead parrot “ sketch may come to mind for older readers.”

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Posted 4 years ago

“Online accounts ok, but my account was not set up correctly by the system so I can not now access the online portal, and you are unable to speak to a human being to sort out the issue.”

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Posted 4 years ago

“My premium has home up on first renewal by £60 pounds even though we haven’t been using our cars through the pandemic. Looking at the comparisons sites Aviva is around £200 outside the market average. I spoke to the call Centre and they stated that is the price. Looks like Aviva are profiting from customers who do not shop around, no doubt this will stop once the regulator looks how this market behaves and stop this unscrupulous business practice. Ok balance I have decided to remove all my policies I have with Aviva”

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Posted 4 years ago

“I've got my pension with Aviva. I'm trying to move it to another company. It's been an uphill battle. It's 4 months later now, and still no success. Very frustrating. Correspondence very slow and unclear.”

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Posted 4 years ago

“Pathetic company ....40 year client with agent and these idiots take over billing....issued an invoice with no account number to pay on line but promised to send account number ....didn't then issued notice of cancellation 6 weeks later ....i have 6 cars and boats with them plus property ...will cancel it all!!!!!!!!!!”

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Posted 4 years ago

“Put in claim for car damage - still 0 ( zero) help 2 days later. Not a happy bunny. We are both 70 plus and therefore 0 transport.”

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Posted 4 years ago

“Never use aviva for any insurance you will have to fight for your money and their solicitor proddow mackay they can’t even send attachments with emails this is from the manager Adam Taylor very bad company horrible people they must learn this behaviour from home they should leave it at home because the world don’t need their nasty ness.”

Helpful Report

Posted 4 years ago

“Customer service is appalling and the company actively condone fraud against customers by their employees and those employed by them. If you believe they have not acted correctly with you obtain a Subject Data Access Request ( details on web ) that will show you exactly how they have treated you and the service is free. Documents I obtained show that they only authorise the minimum work required to re-instate the property and ignore damage even more serious if not reported by you. New for old replacement is made on a like for like basis which is much lower than the claims made in policy documents. If they use Cunningham Lindsey beware because they actively participate in fraud to reduce the impact of claims to the insurers and in my experience manipulate survey results to achieve the desired outcome, in short both companies are nothing more than crooks.”

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Posted 4 years ago

“Very disappointing service from Aviva - involved in an accident and Aviva spent 6 weeks saying they were unable to get hold of the 3rd party insurer for them to claim liability. I was then told that they were contacting the wrong insurance company all this time. The 3rd party liability was confirmed 6 weeks after the accident as soon as they contacted the correct insurance company. This error meant I had no access to a courtesy car and Aviva couldn't have been less interested. Now Aviva are trying to argue that the engine damage is not related to the accident, which is a complete joke, as it is clear that the impact had compromised the coolant pump and engine pump, which both failed within hours of the accident. Wish I had opted for and insurer that would have had my back after this unfortunate accident. Pay more and get proper insurance cover, is my advice.”

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Posted 4 years ago

“Great company at promising they'll always be there for you. In practice their simple garbage. Avoid at all costs, there's better out there. 29 year customer!”

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Posted 4 years ago

“BEWARE Aviva Pensions =What a joke i have been trying to transfer my pension to another overseas company have been told so many promises by Aviva it has been going on for months they say they have transferd the money it never arrives they say they will look into it and have to transfer it again it never arrives and so it goes on and on they just do not like parting with your money even when it doesent belong to them they dont mind taking it off you but they wont give you it back”

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Posted 4 years ago

“Unbelievable been with them for years! They increased my policy and i called up to ask why and they litteraly had no reason. i said and proved i had better quotes from similar insurance companies and they wouldn't even match. So disapointing that a company is not willing to keep loyal customers who have never claimed. I will not be using them again!”

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Posted 4 years ago

“An Aviva customer has reversed into my car and damaged it. I have chased and chased politely as has my insurance company and tomorrow it will be 8 weeks to the day since the incident has happened. They still haven't agreed the work to be done and i am still without my car, through no fault of my own. Frustrated beyond belief.”

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Posted 4 years ago

“rude customer service, didn’t care about complaint,increasing the price exponentially for poor service”

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Posted 4 years ago

“Paid my premiums 15 yrs and when I made a claim looking for help DENIED Took 6 weeks to get an answer and then they closed my policy Don’t go there”

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Posted 4 years ago

“Being pestered with mailboxes and red tape after taking out a car policy . Problem with being made to contact my previous insurer to obtain a letter confirming my no claim period despite sending them the renewal notice showing it.Took them almost 5 weeks to say it was not sufficient.Once upon a time insurance companies used to communicate with each other. Now you are expected to TRY and contact them by telephone holding on for ever at a premium rate.Then speaking to a person with poor diction. Aviva are not alone.A better company when they were Norwich 'Onion'.”

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Posted 4 years ago

“I claimed a third party accident. aviva was least concerned to contact third party. instead they kept telling me i should get the car repaired as claim against policy. I had to run around myself and contacted third party who agreed to do the repairs. worst experience with this insurance company. not recommended.”

Helpful Report

Posted 4 years ago

Aviva is rated 2.1 based on 665 reviews