Aviva Reviews

Name: Aviva
Rating: 2.06

2.1 Rating 665 Reviews

26 %

of reviewers recommend Aviva

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2.1

Based on 665 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

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info@aviva.co.uk

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Muriel Herrara

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Aviva are a joke ! Their level of incompetence is the lowest I have ever had the misfortune to be a part of. We were sent round Circles all week and still they continued to send emails asking the same set of questions again and again and again. At last we did get to talk to a lad called Tom who did the most he could by getting a manager to ring us back. That manager then changed the terms of the policy and we ended up cancelling the policy and going with another company. The treatment we have received from Aviva is appalling, in the 65 years I have been dealing with insurance companies I have never been treated like this. I will never deal with Aviva again and I will tell everyone who will listen what a disgraceful company they are.”

Helpful Report

Posted 3 years ago

“After a renewal coming out of my account I questioned why and if it could be beaten. Clearly something was misinterpreted as my policy was then cancelled. I asked for a week to have it reinstated which was not achieved so had to leave. Poor customer service.”

Helpful Report

Posted 3 years ago

“Terrible customer service. Revoked my No Claim Bonuses even though the 3rd party has amitted liability and their insurance has paid Aviva and me. Getting through to customer services to get my NCB back is near enough impossible. Would never use Aviva again.”

Helpful Report

Posted 3 years ago

“Had a flood in December, ankle deep In water , first u do online with a robot ??? Then finally five weeks later send someone out , now being fobbed off with low payment which will not cover costs , and told I can only replace carpets with carpet right , so i wouldn’t be able to match carpets with the rest of house , if I go elsewhere they have told me I would get less?? How does that work . Still waiting for someone to call me , totally disgusted never claimed in sixteen years .”

Helpful Report

Posted 3 years ago

“I paid for 1 year car insurance but I could use its cover for only 2 weeks. The policy investigator couldn't find the temporary address address I provided when I applied for the policy, and instead of contacting me to inquiry about it, they have blocked my car cover. They just sent an email notifying that they void the cover... luckily I read it the day after, I risked to drive without cover for days because they didn't bother to make a phone call. First shoot and then ask questions, they treated me like I was a terrorist. I called them and instead of apologise and fix the situation, they told me I have to re apply for another cover and my previous premium money are lost. They made a mistake in checking the address, they mistreated me like I was a terrorist, they put me in a dangerous condition (voiding my cover without warning me), and I must pay. I am contacting lawyers, they must pay for what they did. Do you want to join them? First find a good lawyer.”

Helpful Report

Posted 3 years ago

“Received a renewal premium of £460, updated my card details 2 minutes later and this was recalculated to £560 with no other changes. Aviva claim this is due to market conditions. Right, within 2 minutes of getting a £460 renewal, it went up by £100! Profiteering at it's finest. Will be leaving.”

Helpful Report

Posted 3 years ago

“This is the worst company I have every dealt with The phone line is inaccessible and website useless They say they have sent on email when they haven’t They do not make clear the details of restrictive covenants They send documents to be filled in PDF which does not allow you to type on them without downloading in a different format . They take up to 5 days to get back to you if you are lucky . They just seem to do everything possible to paying out legitimate claims”

Helpful Report

Posted 3 years ago

“Aviva are very poor communicators and in my experience hold very little empathy to their customers. For instance, just got told by 'Sam' that they will only communicate once liability has been established even though it has been 3 months since a simple rear end accident. Apparantly this is 'normal' but they dont provide any timelines or further information. Yet they still expect meto pay excess at my cost for the privilige of their 'cover'.”

Helpful Report

Posted 3 years ago

“Paid Sons Insurance by C.Card they took payment straight away in July! they canceled policy in August because of proof of Noclaims mix up Oh dear they seem to have forgotten to return the payment Its now november and son has been un - insured since August they say they wont insure him and i am waiting for the return of money to credit card Parents beware!”

Helpful Report

Posted 3 years ago

“I had a car accident.... It took me 2 hours for a member of staff to find me on their system... while I was sitting on a busy A road !!!! I was the given false information on the recovery of my car, being told that it would cost me £300... I hung up and rang back.. got my car recovered, but because of Covid, I was left on the A12. I made it home 5 hours later...... After any accident, you need to be in contact with your insurer.... GOOD LUCK WITH THAT, THERE IS NEVER ANYONE AVAILABLE TO TAKE YOUR CALL... Be prepared to be on hold for over an hour.... and then be told, "sorry, I cant find you in our system " RUBBISH INSURER... Look else where”

Helpful Report

Posted 3 years ago

“On Friday night, a 60 foot scots pine fell on my 70 year parents house, cutting off the electric and rupturing the mains gas for the road. They are without a home as it is unsafe - the tree is precariously perched on the roof and threatens to bring the whole house down. The 24/7 claims department do not have a clue (if you are lucky enough to get through to them), cannot tell us what should be done next and "may" think about considering the claim on Monday, by which time the claim could be significantly higher if the house collapses. Please do not make the same mistake as my parents and choose Aviva.”

Aviva 1 star review on 28th November 2021

Helpful Report

Posted 3 years ago

“If I could give this company 0 stars I would. Absolutely terrible communication and care. After two months of suggesting my car would be a ‘total loss claim’ as it had been stolen following a burglary and suggesting a settlement figure with the lease company they then reversed their decision, despite the car being damaged in numerous gang related crimes. This fact had been reported to us by the police. In the interim we obviously replaced the car as it was a lease with another contract and lease on a new car. Aviva admitted that nobody had looked at the claim for two months and offered £250 compensation (less than 1 months rental which we had to continue paying on the stolen car) and stated that they would now repair and return the vehicle to us. We had no choice in this. Now 4 months after the burglary. We will continue to have two rental costs and will have to accept back the repaired ‘gang use’ car once they have repaired it. We are in contact with the Financial Ombudsman and have contacted the Financial Conduct Authority.”

Helpful Report

Posted 3 years ago

“Avoid! They are good on marketing and looking from outside but when you really need to deal with them they just want your money. A non fault claim they "see it" as fault because they did not recover the money from 3rd party. You loose NCD because of that even if it was not your fault at all! but wait...it is your fault that they cannot or did not recover the money after 7 months because their solicitors are too lazy and don't care much because there is not much money involved. Absolutely outrageous! A big fat cat!”

Helpful Report

Posted 3 years ago

“Well, I have bought a health insurance FMU in which I agreed at the beginning of the policy to aviva request my full medical records and send a copy to me (which they never did) they sent me my underwriting exclusions just according to what I declared after several weeks without even checking my medical records, 5 months later I did a claim for a gastroenterologist and after almost 4 weeks they declined my claim because I had last year a pain in my rips and left side of my abdomen, whilst my current claim was about completely different symptoms and the only "similarity" was a pain in the upper abdomen and center no even in the same area as my left side pain last year they refused to cover claiming that is the same condition when I didn't even get any diagnosed from the GP by the NHS last year when I had that rib pain, so basically if you ever had even a pill for your stomach in your records it doesn't matter what your symptoms are when you do the claim they'll find a way not to cover, so in that case if I had pancreatitis same area of pain in the abdomen they won't cover because I had a rib pain last year for which I didn't get treatment or diagnosed but yes for them obviously is linked. Why do they offer a FMU if they won't check the medical records and state from the beginning what they are not covering instead they choose to make me waste my time and be as neglected or worst than the NHS with waiting times and resources. I cancelled my policy obviously and I wouldn't recommend aviva to anyone at all. Try with another insurance and make sure they do check your medical records from the beginning.”

Helpful Report

Posted 3 years ago

“Aviva used false reason for declining my claim the document was never removed. I was going to go to trading standards but decided just to just away from them. Went to their ceo the guy that was meant to deal with it didn't bother. One of their codes of practice is integrity needs to be removed. So glad to be away from Aviva.”

Helpful Report

Posted 3 years ago

“Got a temporary insurance but my car still showing as not insured on Mid insurance. No customer service number on their website. Very disappointed and will not recommend this company to anyone”

Helpful Report

Posted 3 years ago

“Hate Aviva,greedy cowboys,when I see their ad on TV,want to kick screen in”

Helpful Report

Posted 3 years ago

“Never do anything by the agreed date Constant delays, excuses Avoid this company”

Helpful Report

Posted 3 years ago

“Aviva used a false report in order to decline my claim they had up to date information but never removed the report. Can only be for two reasons they did not believe what I said about the damage and they used the report as a concrete reason for declining my claim. Contacted Aviva CEO about their code of practice still waiting for an opinion won't be holding my breath. Up to this point it appears Aviva would use whatever to decline a claim. They may give me an answer but I'm not laying any bets.”

Helpful Report

Posted 3 years ago

“insurance companies in the uk will be exposed in a documentary to be aired in november 2021.this is a must watch”

Helpful Report

Posted 3 years ago

Aviva is rated 2.1 based on 665 reviews