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AX Paris Reviews

1.2 Rating 288 Reviews

3 %

of reviewers recommend AX Paris

Company Reviews

1.2

Based on 288 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 78%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Read AX Paris Reviews

About AX Paris:

AX Paris is a fun, fashionable, affordable women’s brand, best known for its New Look, House of Fraser and Debenhams concessions. Axparis.co.uk provides great looks and sizzling celebrity style fashion brands with a wide range of affordable casual and eveningwear to suit every occasion. From body-cons, bodysuits shift and smock dresses to winter woolies and faux fur customers can get a bargain starting from just £15.

Visit Website

Phone:

0161 835 1419

Email:

Sales@axparis.co.uk

Location:

Unit 3, Trafalgar Business Park, Broughton Lane
Manchester
M8 9TZ

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AX Paris 1 star review on 30th May 2024

AX Paris 1 star review on 30th May 2024

AX Paris 1 star review on 16th April 2024

AX Paris 1 star review on 5th October 2022

AX Paris 1 star review on 25th April 2022

AX Paris 1 star review on 25th April 2022

AX Paris 1 star review on 25th April 2022

20

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shocking customer service. Received a faulty dress (ripped after 2 hours wear) they will not accept responsibility and are only offering me a 20% voucher!! Now stuck with a broken dress and £40 out of pocket. AVOID AT ALL COSTS!!!!”

Posted 2 years ago

“Ordered a beautiful dress, unfortunately it was not like the dress I ordered. Cheap material wouldn't buy from them again.”

Posted 2 years ago

“Disgusting service. Faulty garments after faulty garment. Refunds never issued always vouchers. DO NOT USE THIS SITE”

Posted 2 years ago

“Shocking still not received my refund i have decided to get it dealt with threw my lawyer.& customer service never reply to emails there is not even a phn number its ridiculous & consumer services are looking into this.”

Posted 2 years ago

“Sent a refund and got an email stating I have been refunded £56.36 but the gift card only has £22.50 on it. No reply from customer service. The latest in along line of complaints I have with this company”

Posted 2 years ago

“Terrible customer service sent my parcel back before Christmas didn’t hear a thing. E-mailed them a few times to be messed about still waiting for a reply from an email sent from the 17th Jan.”

AX Paris 1 star review on 4th February 2022

Posted 2 years ago

“A shitty company, that has charged me 3.99 for a returning label, that wasn't mentioned on their site. Will never ever purchase from their site again!”

Posted 2 years ago

“Sent my parcel back over a week ago. Royal mail gave lost it. Value of package is £85. Customer service is horrendous. No telephone number. Going to have to raise a dispute through my pay pal. Wil never buy from the again.”

Posted 2 years ago

“I ordered a jumpsuit from here and the quality is SHOCKING! It looks okayish on and fits me but it's literally like crepe paper and feels like it cost about £1 to make. I've seen other peoples experiences with returns and I've read their returns policy which I don't agree with. Being charged to return and have to print the label off yourself?! Get lost! I'll keep the jumpsuit this once and won't be ordering again! I'll probably get one wear out of this before it falls apart! I've seen their generic responses to customers on trustpilot aswell, can tell they just don't care so it's put me off bothering to even try and get a refund. Disgusting really”

Posted 2 years ago

“I ordered an item, was all fine and then when it confirmed my order after purchase it had some random delivery address on. not the one i entered at all! Sent AX Paris 5 e-mails so far and still no response. Ive paid for something that is getting shipped to someone else. I would never buy from this company again.”

Posted 2 years ago

“Don't buy from this company!!!!!. I have a £500 gift card that I cannot use because they do not refund you if you don't return your parcel within 14 days. They don't take account of Christmas and Sundays when post offices shut or anything else and it is a mission to try and return something. A clever ploy for them to make money. The clothes were ill fitting for curvy girls and not representative at all. Customer service is shocking and they have sent me a voucher rather than a 500 refund onto the credit card I purchased on. Absolute sham!”

Posted 2 years ago

“I bought 2 dresses one I kept the other to return. Nightmare to try find out how to return and then they have the cheek to deduct return postage for return. Will never order again.”

Posted 2 years ago

“Absolutely disgusted! I sent my returns a month ago.. sent 4 emails including one with proof of postal. Heard nothing! Cannot believe a company can work like this? I will never order from ax Paris online again! People need thier money back for numerous reasons!!!!”

Posted 2 years ago

“Really poor customer service. I received a coat with a hole in the pocket, I emailed about returning it and they want me to take it to be repaired and to refund me £10. I said I didn’t want the hassle of that and asked for a label to return, they said we don’t provide labels and when I said I better not get charged for the return they have stopped replying! Absolute joke of a company, so rude to ignore customers. I’ll never order again.”

Posted 2 years ago

“Bought the Black Button Up Skirt Blazer Which fitted like a glove. On New Year’s Eve I wore it having it on for just half hour the bottom gold button popped off :( (left with 3 buttons not four ) Then through out the night noticed the inside stitching of the dress around the edges was falling apart. Really disappointed in the dress and wouldn’t buy and more dresses from AX Paris or recommend it at all to family or friends.”

AX Paris 1 star review on 4th January 2022

AX Paris 1 star review on 4th January 2022

AX Paris 1 star review on 4th January 2022

AX Paris 1 star review on 4th January 2022

Posted 2 years ago

“This company states that refund deducted is £3.95 BUT they deduct £7.90!!!!!! They are doing this to lots of people AVOID THIS COMPANY !!!!!”

Posted 2 years ago

“I also returned one item and it stated about deducting the postage of £3.95 from the return, you guessed it they took £7.90!!!! Do not order from this company unless you are totally sure you want to keep the clothes otherwise they rip you off”

Posted 2 years ago

“The lounge set I ordered consisted of the jumper only. When I mailed the customer service about this, I received no reaction. Secondly the quality of the other sets ordered turned out to be very bad. Both trousers got holes in them while wearing them for the first time. Very disappointing.”

Posted 2 years ago

“I also returned a dress which stated they will deduct £3.95 return but kept £7.95 instead absolutely disgraceful will not order again and I definitely will not recommend them to anyone.”

Posted 2 years ago

“Do not buy from here! The customer service is appalling if you need a refund! They are refusing a refund when I was unable return a product due to self isolation despite having explained this several times. To make a complaint you can’t deal with the customer service team via email, they make you send a letter via post - ridiculous! An absolute nightmare company to deal with. STEER CLEAR!”

Posted 2 years ago

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AX Paris is rated 1.2 based on 288 reviews