Name: B&Q
Address: B&Q Customer ServicesCatesby Business ParkWhite Rose Way, Doncaster
Rating: 2.19

“Worse customer service I have ever come across ordered a door 4th November 2017 it was never dispatched and I am still waiting for my money back rang them 6 times each time they promised me a ring back not one of them has rang me I will never shop there again disgraceful.”

Helpful Report

Posted 8 years ago

“I was deliver two doors that were the wrong size, I have tried phoning them on numerous occasions just listen to there music, no one answered. In the end I went into a store who gave me return for the doors to be collected from home. It has been more than a week and I'm still waiting for them to collect the door, I have tried phoning but no answer. They are very helpful with you buying the goods but rubbish if you want anything items collected from home. The number 03330 143357 they never answer!”

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Posted 8 years ago

“Ordered a £10,000 kitchen from b&q in september 2016 only when someone came out to measure for worktop in November they told us that we could not have the sink we had chosen with the style of worktop (this should have benn explained at planning stage)and had to decide to have an undermount sink there and then or fitting for worktop would be delayed until new year (2017) when they did bring out worktop it had the wrong edging to it so again delayed fitting as for all the problems we were told as compensation we could have upstands for free by b&q and the order for them had been put through for which we were sent an invoice .........after losing count of how many times we had to call customer services they eventually told us in October 2017 that we cannot have upstands and the phone was put down on us SO after a year the kitchen is incomplete as we had to wait for promised upstands that never came ....... we spent a huge amount of money with b&q which we completely regret should have gone to a smaller independent company that would know about customer service .....at b&q all that happened is they are extremely helpful in taking your money from you but after that they treat you like dirt. BIG LESSON Learnt will not be using b&q again for anything they do not deserve my custom.”

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Posted 8 years ago

“Kitchen delivery wrong . When cooker hood arrived it was damaged . Oak worktops are warped . No satisfaction with Bq customer services. Keep away from these cowboys.”

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Posted 8 years ago

“ordered item on-line , got phone call next day , item pricing error , will not receive item & get re-fund. NOT HAPPY !! spent approx. 3 hours phoning customer service , someone will phone back within in 48 hours , [ waited 3 days no call ] phoned again , promise someone will call next morning [ no call ] finally managed to speak to a manager , sorry could not do anything but would send voucher for £3 in e-mail , guess what , still waiting . WILL NOT !! order anything else from B&Q on-line or go to their store, seems they can advertise a price but then cancel it, are any of their prices on-line correct , who knows. Not a Happy Bunny.”

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Posted 8 years ago

“Terrible on line service ordered 4 internal doors £108 each no e mails or phone calls regarding delivery times . Only three doors arrived all damaged other door came next day damaged. Eventually after waiting 35 minutes on phone on three separate occasions to get through to customer services to complain and discuss the doors were reorderd new doors were delivered and damaged doors collected 7 days later. But again no phone calls or emails to say they were being delivered Because of the delay in getting the replacement doors it cost me £75 extra for another company to fit doors as the previous joiner had other commitments. Customer support have never contacted me yet. Extremely poor after sales .”

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Posted 8 years ago

“Utterly hopeless website that does not reflect stock at all. Try to buy a kitchen to find from any one range some items can only be purchased in store, some can only be ordered online, some can only be collected in store, some can only be home delivered. Several home delivery items were then delivered very late and incorrectly..... still trying to get a complete kitchen! Never ever buy a kitchen from B&Q!”

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Posted 8 years ago

“Home delivery is an absolute JOKE! Previously had garden furniture delivered which turned into a farce with items damaged in transit, company not prepared to carry it from the Driveway to the rear garden. And now I order items and told I would be contacted the day before with time slot. And then Parcel Force deliver without warning and no one home; parcel gone back to depot!! ABSOLUTE RUBBISH!!! Then spend nearly 20 minutes trying to get through on the phone.”

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Posted 8 years ago

“after visiting b& q recently at ipswich the only thing to say is micky taking staff,nasty staff especially 2 young blokes who we asked for help with laminate never helped load trolly said my husband was not man enough to push the heavy trolley(he has bad back but works hard ) horrible vile staff should be sacked feel like getting a refund disgusted”

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Posted 8 years ago

“NO communication, no kitchen for over a week, no water. first night no heating in middle of winter, no hot water. builders not turning up, customer service team refuse to acknowledge my problem, shifted from pillar to post. constant LIES. if i could give a review of 0 i would”

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Posted 8 years ago

“If the option for 0 stars was available B & Q would revive it. Being in the Joinery Trade this is the worst experience I have had regarding Kitchens. B & Q advised that the particular kitchen was "off the shelf" however couldn't tell me a date of delivery until it was placed on order. Order made, delivery 6 weeks, advised that this was no good and requested it be moved forward. Had the date moved forward and what a surprise no kitchen delivered on the new delivery date. Customer care wasn't up to scratch as they didn't have a clue what was going on. I was then informed it would be another week before delivery could be made then I was told the handles won't be delivered for another 5 months. Shocking service. Could be a cancel job and going to Magnet or Howdens !!!”

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Posted 8 years ago

“Appalling service and VERY disappointing customer care”

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Posted 8 years ago

“The worst delivery service of a kitchen. No help at Bishop Auckland shop. Just kepted Delivereing the wrong parts”

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Posted 8 years ago

“Delivery failed to arrive. Poor delivery service between B&Q and parcelforce means that delivery times aren’t provided, just the date of delivery. I waited all day and the delivery failed to arrive. The B&Q order acknowledgement says that the delivery agent will be in touch, this did not happen and the order had no parcelforce reference number to follow up. After complaining the next day, b&q/parcelforce gave an excuse they did not have the delivery address, however it was clear and accurate on the order and the B&Q customer service agent confirmed they had it. When you fail to deliver the you should own it and not invent an excuse. When I couldnt receive an estimated time for the rescheduling I cancelled the order. B&Q doesn’t value my time or my business. Will shop elsewhere in future.”

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Posted 8 years ago

“Mum ordered a kitchen in August to be fitted in October. They said it would take two weeks to install. So they started to fit it and then realised they were missing some brackets and counter top. Surely when supplying a kitchen you make sure everything is there. No communication whatsoever. Three weeks without a kitchen and still not finished. Please don't go with b&q people.”

Helpful Report

Posted 8 years ago

“Really horrible customer service. If it's possible to leave 0 star I would absolutely do so. Ordered online for next day delivery, waited for 3 days, then suddenly neighbour across the road rang door bell complaining big bulky packs left at hers. Lots of inconveniences to the old lady. We've provided both landline & mobile numbers, being stayed at home all the time, house big & clear to find, still bnq did such a ridiculous thing, never trying to contact us, not even bothering looking for us. Me as a mom with baby at home couldn't go collect them across road. Tried to ring bbq line(only 1 method & 1 No. given from its website), waiting for almost an hour(!!) then finally got through to a staff to explain our situations, only to be told they couldn't do anything with it. We needed to pay manpower hiring handyman to do it at our own cost. Absolutely disappointing customer service. If a business takes customers so neglectful, I can't imagine it could go far. After paying good money, all we need is just delivering to our address; all delivery & contact info provided to bnq perfectly. How unprofessional bnq must be to even fail that?! Definitely don't want bnq to be a typical example of uk businesses nowadays. As business, big or small, Please CHERISH YOUR CREDIT!”

Helpful Report

Posted 8 years ago

“Really horrible customer service. If it's possible to leave 0 star I would absolutely do so. Ordered online for next day delivery, waited for 3 days, then suddenly neighbour across the road rang door bell complaining big bulky packs left at hers. Lots of inconveniences to the old lady. We've provided both landline & mobile numbers, being stayed at home all the time, house big & clear to find, still bnq did such a ridiculous thing, never trying to contact us, not even bothering looking for us. Me as a mom with baby at home couldn't go collect them across road. Tried to ring bbq line(only 1 method & 1 No. given from its website), waiting for almost an hour(!!) then finally got through to a staff to explain our situations, only to be told they couldn't do anything with it. We needed to pay manpower hiring handyman to do it at our own cost. Absolutely disappointing customer service. If a business takes customers so neglectful, I can't imagine it could go far. After paying good money, all we need is just delivering to our address; all delivery & contact info provided to bnq perfectly. How unprofessional bnq must be to even fail that?! Definitely don't want bnq to be a typical example of uk businesses nowadays. As business, big or small, Please CHERISH YOUR CREDIT!”

Helpful Report

Posted 8 years ago

“I had a kitchen delivered 19th OctoberOctoberB & Q kitchen I had a kitchen delivered 19th October. Had exchange some items in store myself the next day, arranged a exchange order, they collected items on 24th, I have spent every night since waiting a hour most nights in a call aye to find out why I have been given four confirmation emails with different delivery dates!!!! Nothing arrives, now 12 th November, 21 phone calls, 3 to designer of my kitchen at Chester store and not one phone call or explanation, half finished kitchen!!! Never ever by a B & Q kitchen!!!! Worst customer service I have ever known”

Helpful Report

Posted 8 years ago

“Everything about the service at B&Q is terrible. The fitter came on the 17th on October, we are now on the 10th of November and I still have half a kitchen. I would never recommend for anyone to have a kitchen fitted with B&Q and I would warn all others to stay away. I have asked for my money back as it would be quicker to get someone else in to finish but I have been refused. Half the order wasn't delivered, the fitter brought his wife to help him put the kitchen together, he turns up at 10 and leaves at 2 or turns up at 2 and leaves at 4. Paid £2000 to have the kitchen fitted and have so far been told that they allow three weeks for fitting?! How can anyone survive without a kitchen for three weeks! Spend your money elsewhere!”

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Posted 8 years ago

“B&Q Stock over twelve types of light fittings, but not thr appropriate bulbs fore those fittings, every box containing light fittings state G9 28W. Two stores state we don't stock them any more (but these will do). When we check with customer service we were asked what would you like us to do. Please find out why you don't stock them , told don't know anybody to ask.”

Helpful Report

Posted 8 years ago

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat

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