B&Q Reviews

Name: B&Q
Address: B&Q Customer ServicesCatesby Business ParkWhite Rose Way, Doncaster
Rating: 2.18

2.2 Rating 2,665 Reviews

28 %

of reviewers recommend B&Q

2.2

Based on 2,665 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q

Visit Website

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

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118

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Went to the Leeds store to look at a bath we wished to buy. Especially important to see it as there is so little information in the description. When we got there the display area was empty - where there should have been products there were bare walls with bits of plaster stuck to them. I thought B&Q had gone into liquidation but apparently it was planned this way - there’s going to be a re-fit tonight. Why on earth would you take everything out at the same time so there’s nothing to look at on a weekend and then re-fit on a Sunday night? Stupid planning - went elsewhere and bought a bath!”

Helpful Report

Posted 6 years ago

“We visited local store in ashford kent today. Nathan on the timber saw on the building department was 5 stars all the way I wish his colleagues were half as good. We asked about a product check from someone else on another department, after a few minutes I could see the lady had just gone back to stacking shelves and completely ignored we were still waiting... Another staff member shouted over the aisle a few minutes later"are you the one who wants to know if we have any of these in stock?... No... I dont think we've got any". Not great customer service.”

Helpful Report

Posted 6 years ago

“very poor service. Ordered a kitchen in Oct 19 for delivery in Feb 20. Recieved a call THE DAY BEFORE my delivery to say my cooke and lewis glass burner hob would not be delivered as it was out of stock however a case manager had been appointed to chase it up. Recieved a further call on the day of delivery to say they were unable to get me the hob, could offer no alternative as the case manager wasn't trained in products, offered no compensation even though my kitchen had been paid for in total in October just a refund for that item. im now having to look elsewhere with a kitchen fitter booked in 2 days. very very poor.”

Helpful Report

Posted 6 years ago

“My husband and I shopped at Watford B&Q this morning 1/2/20. We needed our wood cut and waited for Faz to serve the 2 customers ahead of us. He very kindly acknowledged that we were waiting and said he wouldn't keep us too long. We had time and weren't bothered by the wait. Faz cut the wood with ultimate precision. His service was impeccable. Mature attitude and attention to detail are superb. What an absolute credit to his parents and the Watford B&Q team. Please ensure that my review is acknowledged by the Manager and I insist that the CEO is aware of young people, like Faz, who are giving absolutely fantastic customer service.”

Helpful Report

Posted 6 years ago

“I went into the B&Q in Sheffield today. I wanted a particular colour mixing up and I was a bit apprehensive whether it could be achievable. The lady behind the counter couldnt have been anymore helpfull she spent time with me and really understood and helped me so much with the colour that I wanted. I haven't recieved this high level of customer service in a long time. It was clear the lady was so knowledgeable about her products and as a result I managed to feel comfortable about the colour decision I made. She gave me expert advice and I completely trusted her. I can not rate the service I received highly enough as I can be a bit of a nightmare but she was just an unsung hero! I really hope that this lady gets the gratitude she deserves. Unfortunately as I paid separately the till I didn't manage to catch her name. But she was a blonde lady and I would highly recommend her for all your paint needs!! Ps. She also helped me to sign up to the B&Q clubcard and I got £5 off my shop 😁”

Helpful Report

Posted 6 years ago

“Called in B and Q Doncaster to look for wardrobes and doors, a young man called Liam help me out from start checking if the stock was available but wasn’t so we both looked how I could do it we sorted it but Liam was very helpful all the way nothing was to much trouble thankyou Liam keep it up cheers”

Helpful Report

Posted 6 years ago

“Could not find anyone to help me in the pluming aisle, asked on the kitchen counter and he said he would check if anyone was in stood 10 minutes then left this is not the first time this has happened, can never find anyone to help went to Wiko instead.”

Helpful Report

Posted 6 years ago

“Bq laminate floor as 15 year guarantee but lasts 6 month. Seams going will have to replace the lot Do not buy trying to claim on the guarantee they have is waste of money”

Helpful Report

Posted 6 years ago

“Sophie at B& Q Newbury was brilliant with her service on Friday afternoon. She was super friendly, polite and fab advice with regards to my paint colour choice and experience of brands. I love my colour, it looks great on my cupboard. Valspar is definitely my choice for future diy - excellent quality with an excellent price tag!! See you again Sophie!!”

Helpful Report

Posted 6 years ago

“Placed an order online on a Friday evening, checked the pricing multiple times as there was 20% off lighting and wanted to check this had been applied. Delivery stated FREE the whole way through the process but once I had clicked to pay it charged me £5 for a Sunday delivery charge. I didn’t want it delivered on a Sunday, I’d have been happy with a next working day. I also could have done click and collect to my closest store which had my items in stock and collected quicker and cheaper. B&Q took a week to respond, to which I received a poor apology but told they won’t refund the £5 as it’s clearly displayed on their website. Didn’t listen to my original email which the point had been because it wasn’t displayed before it had been too late!! It’s clear it was because I placed an order on Friday evening and the next delivery day had been Sunday. But then I should have been given the option to wait until Monday for free or have the items Sunday for £5 but this wasn’t displayed during the check out process. Poor site and poor customer service, have had to request to speak to management instead. The amount isn’t the problem, it’s that I shouldn’t have had to pay it and wouldn’t have had it of been displayed correctly. Just moved house and have loads to be purchasing over the coming months, they are going to miss out massively over the poor level of customer service. I’d suggest maybe fixing a clear error on the website.”

Helpful Report

Posted 6 years ago

“Big thank you to Sara Nicholson at B&Q kitchen department at Bury Bridgehall industrial park. Sara made kitchen and bathroom plans for us, she was professional, patient, knowledgeable, creative and friendly. Thanks again Sara, Brenda & Andy Saunders”

Helpful Report

Posted 6 years ago

“Just wanted to say thank you to Terry at Solihull on Sunday, had a long list for my projects in my new home, Terry took me around the store to complete my list and give me some great ideas for completing other jobs I needed. Thank you, will be back soon and hope Terry is around to help out.”

Helpful Report

Posted 6 years ago

“I have had two trips into the Doncaster store... One where an assistant refused to let me inspect a replacement part for a toilet cistern.. a product in opaque polythene which may or may not be the right one, I just went to Toolstation... always great in there.. My second trip into B & Q was a few days ago.. My oven had stopped working and I wanted to pick up a new one with as little fuss as possible.. Lots of ovens in boxes but the display area being rebuilt, so nothing on display. Little fat rude woman tells me OBVIOUSLY I cant see one for another few weeks... SO why are the staff in the Doncaster store always so bloody rude? Well done to the little fat woman, B & Q lost a big sale, and I will never go in B & Q Doncaster again!”

Helpful Report

Posted 6 years ago

“Great Customer Service Mark (Kitchens). I recently bought a kitchen from B&Q Greenwich on the 25th Jan. I was very impressed by Mark Lee’s customer service. He not only was very patient but had a very in-depth knowledge of the product gave a lot of useful tips. I was initially going to and buy a kitchen from Benchmarx but the level of exceptional customer service won me over. Mark definitely deserves a raise 😊 Thank you a lot for all the help Mark.”

Helpful Report

Posted 6 years ago

“Terrible Quality is appalling, doors veneer coming off Drop constantly Customer service is worse we have ever had Wrong items sent, then repackaged damaged items, worse experience we have ever had 4 years and it need replacing”

Helpful Report

Posted 6 years ago

“I would like to say a big thank you to Lisa in the Blackpool store ( kitchen department) for helping me and my wife Karen pick the right kitchen we wanted she did not give any hard sell and very pleased with her service thank you again Lisa keep the good work up 👍BLACKPOOL STORE”

Helpful Report

Posted 6 years ago

“David at Ayr was a pleasant soul who made you feel welcome to the store”

Helpful Report

Posted 6 years ago

“Ordered 2 oak end panels for kitchen refurb at the beginning of November 2019. 2 panels were delivered to home address and one was oak and the other cream. I took the cream one back and told bemused staff. A new one was reordered and I’m still waiting. I’ve now been told this item is no longer available. Do not bother with this company , they are useless. My 8 year old granddaughter knows the difference between oak and cream and says she will apply for a summer holiday job when she’s old enough. She can point out to staff the difference in colours. Thank you to Daily Mail and money saving expert.”

Helpful Report

Posted 6 years ago

“Being watched by staff looking for screws,, incinuations being made regards me opening box's even though there's box's and box's already opened ,,being questioned by staff members who think they know what there doing, give me a break,, maybe if you had a screw taped to the outside,, for the less DIY entusiast it might make life easier,,, Will not be back ill stick to woodies,, friendlier service and you don't get staff pretending they know what there doing.”

Helpful Report

Posted 6 years ago

“I dont think speaking to someone in 'building supplies' about kitchen worktops should be encouraged - especially when its B&Q. In my experience even their kitchen designers leave plenty to be desired (and they are supposed to be experts).”

Helpful Report

Posted 6 years ago

B&Q is rated 2.2 based on 2,665 reviews