B&Q Reviews

Name: B&Q
Address: B&Q Customer ServicesCatesby Business ParkWhite Rose Way, Doncaster
Rating: 2.19

2.2 Rating 2,630 Reviews

28 %

of reviewers recommend B&Q

2.2

Based on 2,630 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat

About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q

Visit Website

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

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118

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We went to B&Q in Newport on the Isle of Wight - we purchased a sheet of plywood which we were wanting to have cut down to a specific size at the department that offers this service. After waiting for nearly 20 minutes (numerous announcements made over the store intercom), one you d lad finally arrived and said that he had been on his break and there were plenty of other lads around to help but that they “couldn’t be arsed”. We were gobsmacked.”

Helpful Report

Posted 6 years ago

“B&Q kitchens are not waterproof. Two swollen doors after less than two years. It took B&Q FIVE months to decide the damage was not covered by warranty.”

Helpful Report

Posted 6 years ago

“B&Q Ilford (Newbury Park) - Terrible customer service by a very unhelpful Manager. Badly organised store.”

Helpful Report

Posted 6 years ago

“Prices are getting to high. Screwfix across the road are much cheaper and they are the same company ? Avoid unless you have money to burn”

Helpful Report

Posted 6 years ago

“I made a complaint a few weeks ago regarding misbehave staffs of B&q stanmore. My complaint were dealt by Bill through resolver and they closed my case without taking any action. Worst customer service I ever got from any company. Never buy any products from here as they will never take you seriously. Very very bad experience.”

Helpful Report

Posted 6 years ago

“In the middle of the Christmas sale period, my shower packed up and needed replacing so I went on to the store website and quickly found a reasonably priced replacement. I placed my order and as the local store is only a short distance from home, I went straight down to collect. On arrival, the customer service assistant told me that my item wasn’t ready for collection. This turned out to be my error as the e receipt clearly said that the item would be ready an hour after the order was placed. As the store was so busy at the time, I was expecting to be told that I would have to come back later to collect, but instead the staff went out of their way to find my item. The friendly & helpful staff went above and beyond to make sure I left the store with a smile on my face.”

Helpful Report

Posted 6 years ago

“Was going to buy kitchen but after reading these reviews I’m going elsewhere.”

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Posted 6 years ago

“Decided to call at Bamber Bridge store to look at kitchens as I had read that the kitchen designers are not on commission and therefor not as pushy Yes it turned out that was true. We were met by a assistant called Dave who enquktef6did we need help and the introduced us to Brian one of the designers who spent a good 2.5 hours forming a design from our measurements and then we achieved our perfect kitchen Very pleased with the cost and then we got some extra discount on the appliances. Nothing was to much trouble for Brian, and most helpful. We also were offered coffee which we gratefully accepted. After arriving home I was immediately on the laptop checking the price of the appliances against other suppliers and was most pleasantly surprised to find they were all cheaper even before the discount so more than happy. 2 nd stage will be when the units arrive in 21 days the I will add to this report. Decided not to go onto Wren Kitchens as more than happy with our choice.”

Helpful Report

Posted 6 years ago

“I bought a small cut christmas tree mid december and by christmas day it was totally bare of needles .. it wasnt expensive but i expected it to have last more than 10 days. Fortunately there is more to christmas than a tree but wont buy from B&Q again.”

Helpful Report

Posted 6 years ago

“Customer service from some staff is non-existent, I'll give it a 0 star if I could... drove 7 miles to collect my order and the lady called 'Kelly' simply refused to release the order even though I've showed her my paypal account with my photo, phone number and address, she was just like a robot repeating 'no I want to see your physical ID'. I then asked 'how about a photo of my driving license?' 'No, it doesn't work', and she doesn't care how long it gonna take you to go and collect the 'physical' ID. Kelly needs a customer service training course for sure. What a shame for B&Q Dartford hiring such a manager without any custom service skills nor empathy.”

Helpful Report

Posted 6 years ago

“Sent me 4 damaged internal doors under undamaged packaging . Doors had obviously been doing the rounds until ending up at my address and I did not have the means or timescale to return them . Clearly a fraud”

Helpful Report

Posted 6 years ago

“Had kitchen planned by these people, absolute disaster from start to well, not finished yet as still waiting for things and that was nearly 3 months ago. Our measurements were spot on, kitchen planner didn’t leave enough room for end panels and one of the units. Had a third of kitchen undelivered, wrong size doors for units, b and q reordered and still wrong size delivered . Sink is starting to rust, tap and plug fell to bits already, still waiting for a ten plate for intergrated washing machine! What should have been my dream kitchen has turned into a nightmare and not at all what I imagined. Have been back to the Sutton-in- Ashfield store 17 times in less than 3 months. The staff are so unprofessional and couldn’t care less and I wish to god I’d gone somewhere else. Advise you to leave well alone.”

Helpful Report

Posted 6 years ago

“Was served by a lovely chap called Kevin in Hardware at Culver house cross today he was so helpful and found us the perfect item. He was dressed for xmas a credit to the company Many thanks Kevin”

Helpful Report

Posted 6 years ago

“I needed some help today. A member of staff called Joseph from Chiswick store advised me on the best way to do things and what products I needed for the job a very knowledgable person on everything electrical and plumbing he was also helping about four other people at the same time advising them best products to use very impressed with the service he provided”

Helpful Report

Posted 6 years ago

“We have bought a Garcinia kitchen in October from Gillingham B&Q shop. The upper door for the integrated fridge/freezer were the wrong size. Since then we order 4 times the door and every time the door was wrong size or without handle! The customer staff was rude and unhelpful! Unfortunately, very bad experience with B&Q!”

Helpful Report

Posted 6 years ago

“Yet another one star review. Castlepoint store this time. Approached tills, a surly assistant barked 'My till is card only, that ones for cash' - I was sorely tempted to use one of my free gift cards(supplied following earlier problems) but decided to go to the cash till instead, then the bar scan said the price had mysteriously risen since I collected my floor broom from the display (they just looked at me in amazement when I said someone needs to sort out the mixed display. seems someone had mixed with more expensive brooms. British workers at their best eh?”

Helpful Report

Posted 6 years ago

“SHOCKING CUSTOMER EXPERIENCE FROM HULL RD YORK STORE The manager Paul Dougan approached me because I didn’t have a basket or trolley and was using my own bag whilst shopping. He was rude, aggressive and intimidating, it was embarrassing and humiliating I was made into a spectacle, a show piece. I have used a bag in all shops, M&S, Tesco, Wilko and BQ for the last 5 years without issue since we have to take our own in (in favour of it - plastic waste). It’s not policy, it’s not law, if it is policy let customers know - no signs any where? I went to M&S on my way home used my own freezer bag to put my cold items in, used their self service paying point? Took out off freezer bag scan and into a second freezer bag and used the same approach in my local BQ store, bag products, till pay. I ask to speak to the manager and asked for the details of the manager BQ store Hull rd - ask dose BQ have a policy that you must use a basket or trolley and you are not allowed to use your own bag shopping, he said NO! The complaint isn’t about policy it’s about the unprofessional manner in which a situation (in the managers view) was dealt with, Rude, aggressive, humiliating - I have had to deal with the anxiety and stress for the rest of the day, I have high blood pressure and try to avoid entering into a stressful situation in order to manger my stress levels. I was doing ok, until today. I’m not sure if this guy was having a bad day, or he has a temper but it’s inexcusable, unprofessional in the work place and a poor example of management. He is an out and out bully, he would have had some people in tears?”

Helpful Report

Posted 6 years ago

“Ordered 2m piece of guttering. Cost £4.80 + £5 = £9.80 total. Delivery was quick next day delivery 10/10 for that. 1/10 for no protection on order and arrived cracked at one end. Will not use them online again as a result.”

Helpful Report

Posted 6 years ago

“Ordered 2m piece of guttering. Cost £4.80 + £5 delivery = £9.80 total. Delivery was quick next day delivery 10/10 for that. 1/10 for no protection on order and arrived cracked at one end. Will not use them online again as a result.”

Helpful Report

Posted 6 years ago

“Ordered 2m piece of guttering. Cost £4.80 + £5 = £9.80 total. Delivery was quick next day delivery 10/10 for that. 1/10 for no protection on order, which arrived cracked at one end. Will not use them online again as a result.”

Helpful Report

Posted 6 years ago

B&Q is rated 2.2 based on 2,630 reviews