Baby Pavilion Reviews

Name: Baby Pavilion
Address: 2975 Exon Avenue, Cincinnati, Ohio
Rating: 4.90

4.9 Rating 9,667 Reviews

98 %

of reviewers recommend Baby Pavilion

Visit Website

Phone:

8006167860

Email:

pumpit@babypavilion.com

Location:

2975 Exon Avenue,
Cincinnati
Ohio
45241

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Baby Pavilion 5 star review on 13th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I used baby pavilion for previous pregnancy and it was a much smoother process than last time. I love the products and that they use my insurance for it. They customer service is always great and friendly. Just wish the process wasn’t so difficult with TRICARE.”

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Posted 6 years ago

“I would say 5/5 except for this pregnancy It has been less convenient. After getting my breast script from my OB provider and mailing it in, it wasn’t specific enough according to BPavilion and I needed to use their form and get another prescription. Getting another appointment with Navy OBs isn’t the easiest so I had to wait until my next apt which was anxiety provoking since i wasn’t prepared with a pump. NOW that script says i can only receive 80-90 twist kiinde storage bags... and I have to call baby pavilion every 3.5 weeks to ask for another shipment. I have a lot of milk and of course I have been using about 100 bags a month. This experience has been more annoying this pregnancy 2019 than in my 2016 pregnancy. Overall everyone is friendly and assists me, but the monthly phone calls are a bit much.”

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Posted 6 years ago

“It was kinda hard to navigate the page on mobile. It shipped on time. Arrived fast. No delay. Great company.”

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Posted 6 years ago

“Very good and thank you!”

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Posted 6 years ago

Hi Rochelle! Thank you so much for such a great review. Happy Pumping, mama!

Posted 6 years ago

“Love how fast it got to my house”

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Posted 6 years ago

Hi Isabella! Thank you so much for such a great review. We are so happy to hear that you are satisfied with our services. Happy Pumping, mama!

Posted 6 years ago

“Everything was really good. The person I’d talk to on the phone though seemed a bit irritated every time we’d talk. She was polite just seemed irritated or annoyed.”

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Posted 6 years ago

“Quick delivery. I just don’t like that there needs to be a signature upon delivery. I cannot be at home to sign because I am an active duty soldier..”

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Posted 6 years ago

Hi Brandy! Thank you so much for taking the time to leave us a review. Unfortunately, we are required to confirm receipt of your order for insurance purposes, that is why we ask for your autograph upon delivery each time :( We apologize for the inconvenience this may have caused you. Please email us at pumpit@babypavilion, and we would love to come up with an alternative solution that works best for you! Happy Pumping, mama!

Posted 6 years ago

“Update: I was promptly contacted by Baby Pavilion to address issues with my order. My orders errors were corrected and I received my correct pump parts. First, I received the incorrect order (someone else's name and information on the packing slip, and mine in their package). When I was contacted to correct this, I was asked if baby pavilion could bill my insurance for the incorrect order, in addition to my proper order. I said no, as it was not the correct parts. I was told I would be sent my proper order, minus the overlap between what I received. I did not receive the quantity of flange sets that I ordered/were billed to my insurance.”

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Posted 6 years ago

“Called me when I was missing my prescription, didn’t just leave me to help myself”

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Posted 6 years ago

Hi Lynette, thank you for your feedback! Our team at Baby Pavilion prides ourselves in delivering excellent customer service to all our mommies. Please come back and see us whenever you need more accessories! Happy Pumping!

Posted 6 years ago

“The process to get a pump initially is extremely easy- and to reorder products monthly is just as simple!”

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Posted 6 years ago

Hi Emily! So glad to hear we could make the process easy for you. Please make sure to tell your mommy friends about us. We would love to help them get their breast pumps as well. Happy Pumping!

Posted 6 years ago

“Will highly recommend . 😊”

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Posted 6 years ago

Thank you, mama! Happy Pumping!

Posted 6 years ago

“Package was sent in a timely manner. Great customer service”

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Posted 6 years ago

“I love baby pavilion but the bags tend to pop so easy and it wastes ALOT of my breastmilk which is very upsetting.”

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Posted 6 years ago

Hello Veronica! Thank you for taking the time to speak with me. I am so sorry that the Kiinde bags did not work out for you. We do carry a variety of brands such as Mother-k, Lansinoh, Spectra, and Medela milk storage bags. On your next order please specify the brand that you want and we will have that taken care of for you. Please contact us if you have any other questions or concerns.

Posted 6 years ago

“Quick turn around and convenient reminders”

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Posted 6 years ago

Hi Nina! Thanks for your awesome review. We are glad you are happy with our service. Happy Pumping, mama!

Posted 6 years ago

“They did a great job making sure everything was in order. My order processed and shipped really fast. I'm very happy with everything.”

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Posted 6 years ago

Hi Chelsea! Thank you so much for your great review. We are so glad that you are happy with our service. Please do come back and see us again soon whenever you're ready to order more supplies. Happy Pumping, mama!

Posted 6 years ago

“Great communication with quick shipping! Love the breast pump and accessories!”

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Posted 6 years ago

Hey Amber! So glad you are happy with our products and service. Happy Pumping, mama!

Posted 6 years ago

Baby Pavilion is rated 4.9 based on 9,667 reviews