Baby Pavilion Reviews

Name: Baby Pavilion
Address: 2975 Exon Avenue, Cincinnati, Ohio
Rating: 4.90

4.9 Rating 9,870 Reviews

98 %

of reviewers recommend Baby Pavilion

Visit Website

Phone:

8006167860

Email:

pumpit@babypavilion.com

Location:

2975 Exon Avenue,
Cincinnati
Ohio
45241

Write Your review

Tell us how Baby Pavilion made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Baby Pavilion 5 star review on 25th November 2025

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am a Tricare mom and they helped me figure out getting the pump through their sister company Mommyexpress who I had contacted first and then made a smooth transition to taking over my continued care. And the breast pump got here within a week!”

Helpful Report

Posted 5 years ago

“Customer service representative was very helpful, the only disappointment is my bottles are pink and I'm having a boy baby.”

Helpful Report

Posted 5 years ago

“Was shipped a new but damaged product. Baby Pavilion could not assist with a replacement but directed me how to follow-up with the manufacturer for a replacement.”

Helpful Report

Posted 5 years ago

“Waiting for a delivery after it’s been shipped is a tad long but everything else is very good”

Helpful Report

Posted 5 years ago

“The staff is great!”

Helpful Report

Posted 5 years ago

“I’m not sure if this is a Tricare or BP issue. It used to be seamless to order bags but now that my child is over 12 months old, I keep getting asked to provide another script each time I order when the new script I provided after he turned one should suffice for 12 months. Also, Stacy S. was a bit snarky in her emails to me. I may try another service next time around.”

Helpful Report

Posted 5 years ago

“Easy ordering; fast delivery. However, I wish that supplies were automatically shipped each month instead of me having to place a monthly order.”

Helpful Report

Posted 5 years ago

“I appreciate that the website keeps your previous order info and clarifies which items are Tricare authorized and how often.”

Helpful Report

Posted 5 years ago

“Took a bit to get my bags shipped, but I got them luckily just before I HAD to have more.”

Helpful Report

Posted 6 years ago

“My experience with baby Pavilion was great fast and easy!”

Helpful Report

Posted 6 years ago

“The service is good but i have yet to receive my package. This is the first time that it happened. It says returned to sender”

Helpful Report

Posted 6 years ago

“It was really easy to order and they confirmed my insurance benefits.”

Helpful Report

Posted 6 years ago

“Processing was fast, but website wasn’t exactly user friendly or maybe baby brain made it difficult to follow.”

Helpful Report

Posted 6 years ago

“The pump was outstanding like it.”

Helpful Report

Posted 6 years ago

“Very pleased with my recent experience with Baby Pavilion. Shipping and delivery was very fast as well.”

Helpful Report

Posted 6 years ago

“I didn’t get the door sign I requested:/”

Helpful Report

Posted 6 years ago

“Getting my pump through insurance was a bit difficult but getting supplies had made up for it. Delivery was fast and customer service was really friendly!”

Helpful Report

Posted 6 years ago

“Great experience so far. Was able to get a pump and 2 resupply orders so far. I was not aware I can also get one set of bottles, flanges, backflow protectors, tubing through the company. It only lists storage bags and valves when I reorder so I went ahead and bought those myself and plan on submitting a claim through tricare. I just got an email after my second resupply order that I can write those items in the comment section of my next resupply order. It would have been nice to know that, maybe written somewhere on the resupply form. But it still has been a great experience and I would recommend this company.”

Helpful Report

Posted 6 years ago

“Baby Pavilion is still a great place to go to fir your breastpumping needs, but they were a lot more helpful with my first baby 2 years ago. My understanding is that it's because Tricare has changed, and that's too bad.”

Helpful Report

Posted 6 years ago

“Love how fast and easy it is to reorder! The only negative is that the replacement valve is not the original Spectra anymore. It does not work well.”

Helpful Report

Posted 6 years ago

Baby Pavilion is rated 4.9 based on 9,870 reviews