Baby Pavilion Reviews

Name: Baby Pavilion
Address: 2975 Exon Avenue, Cincinnati, Ohio
Rating: 4.90

4.9 Rating 9,666 Reviews

98 %

of reviewers recommend Baby Pavilion

Visit Website

Phone:

8006167860

Email:

pumpit@babypavilion.com

Location:

2975 Exon Avenue,
Cincinnati
Ohio
45241

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Baby Pavilion 5 star review on 13th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My experience with baby Pavilion was great fast and easy!”

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Posted 5 years ago

“The service is good but i have yet to receive my package. This is the first time that it happened. It says returned to sender”

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Posted 5 years ago

“It was really easy to order and they confirmed my insurance benefits.”

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Posted 5 years ago

“Processing was fast, but website wasn’t exactly user friendly or maybe baby brain made it difficult to follow.”

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Posted 5 years ago

“The pump was outstanding like it.”

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Posted 5 years ago

“Very pleased with my recent experience with Baby Pavilion. Shipping and delivery was very fast as well.”

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Posted 5 years ago

“I didn’t get the door sign I requested:/”

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Posted 5 years ago

“Getting my pump through insurance was a bit difficult but getting supplies had made up for it. Delivery was fast and customer service was really friendly!”

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Posted 5 years ago

“Great experience so far. Was able to get a pump and 2 resupply orders so far. I was not aware I can also get one set of bottles, flanges, backflow protectors, tubing through the company. It only lists storage bags and valves when I reorder so I went ahead and bought those myself and plan on submitting a claim through tricare. I just got an email after my second resupply order that I can write those items in the comment section of my next resupply order. It would have been nice to know that, maybe written somewhere on the resupply form. But it still has been a great experience and I would recommend this company.”

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Posted 5 years ago

“Baby Pavilion is still a great place to go to fir your breastpumping needs, but they were a lot more helpful with my first baby 2 years ago. My understanding is that it's because Tricare has changed, and that's too bad.”

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Posted 5 years ago

“Love how fast and easy it is to reorder! The only negative is that the replacement valve is not the original Spectra anymore. It does not work well.”

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Posted 5 years ago

“They where extremely helpful in helping me get the Prescription filled out right.”

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Posted 5 years ago

“The pump and accessories are really nice! The ordering process was super easy and the pump arrived on time! Can't wait to get to use it.”

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Posted 5 years ago

“I recently received my breast pump and the items were well packaged and arrived with no damage. Customer Service has been wonderful throughout the whole process with my questions. Only downside is I wish Baby Pavilion would ship me my first months of supplies (storage bags, proper size flange, etc) because after baby arrives I am going to be exhausted (as all moms are) and it would have been nice to have one less thing to worry about.”

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Posted 5 years ago

“Initially they said there was a delay with the insurance, but once we discussed other vendor options, it was fixed immediately. The shipment of the pump was prompt and I received it within a couple of days. Thank you for the quick service, I look forward to working with you for my future supplies, per the prescription.”

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Posted 5 years ago

“For the most part, Baby Pavilion simplified the process of obtaining a breast pump and supplies via insurance. There were a couple of things I find worth mentioning that were minor frustrations. The first time I worked with Baby Pavilion, I ordered a pump. I chose BP because after reading through the website, it looked like the most time-saving way for me to get this important task done. Exhausted by a full-time job, part-time school, and pregnancy, I was ecstatic to learn that Baby Pavilion (as clearly advertised) would contact my OB/GYN for me to obtain a prescription. Great! When I submitted my request, however, I received an email saying I hadn't attached a prescription and needed to. I wrote back, in confusion, quoting the website that said BP would do this. After stating that, the customer service rep. did the work to obtain the prescription (again — one of the main reasons I chose BP). The second time I ordered, the same representative wrote to me saying my prescription needed to indicate how many weeks pregnant I was at the time of its issue, though it clearly had my EDD on there. I understood it was for updated insurance requirements, but I didn't understand why I had to be the one to print it out, write the exact # of weeks pregnant I was at time of issue next to the EDD (my insurance company can't do math?), scan and return it. This is a larger task when you don't have a working printer at home. I know — it seems minute; however, I was then up against a wicked third trimester in Las Vegas, delayed labor, complicated childbirth, and a NICU stay with my newborn. These tasks felt mountainous, and I had the expectation that BP provided a very straight-forward service. Again, for the most part, Baby Pavilion made getting my pump and supplies pretty easy. I just recommend that if they advertise a service or feature thereof, that they follow through with it, no questions asked (speaking mainly to the prescription). My irritations were certainly exasperated by the joys of pregnancy, but then again, that is 100% of the company's clientele....”

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Posted 5 years ago

“Great customer service but my order was delayed, per your employee, due to a ‘glitch in the system’. Order was not processed for over a week and would’ve been longer if I hadn’t asked what was going on.”

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Posted 5 years ago

“The reorder process is super great it’s a easy online form you fill out and submit. The only down side to getting the pumping bags is they are sent via USPS and no one is home during the day to sign for them so I have to always go to the post office every 30 days to pick them up.”

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Posted 5 years ago

“My order was processed quickly and efficiently!”

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Posted 5 years ago

“Delivery requires a signature, which is really tricky if you're a working mom. But BP's customer service is always spot on.”

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Posted 6 years ago

Baby Pavilion is rated 4.9 based on 9,666 reviews