Baby Pavilion Reviews

Name: Baby Pavilion
Address: 2975 Exon Avenue, Cincinnati, Ohio
Rating: 4.90

4.9 Rating 10,083 Reviews

98 %

of reviewers recommend Baby Pavilion

Visit Website

Phone:

8006167860

Email:

pumpit@babypavilion.com

Location:

2975 Exon Avenue,
Cincinnati
Ohio
45241

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Baby Pavilion 5 star review on 29th January 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love the products! Long lasting with no issues. I would have given this review 5 stars but the costumer service when calling could be better! I had to call and was treated like it was an inconvenience for them to take a very simple phone call”

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Posted 5 years ago

“I’ve had a great experience so far. They promptly respond to orders and stock exactly what I need. The only problem I have is the shipping timeline to FPO AP is over a month and it’s making my life a little difficult.”

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Posted 5 years ago

“It’s wonderful that you provide the bags to military families for free. I will say I ran out of bags waiting for my order to come. It took 3 weeks to get my Kiindie bags.”

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Posted 5 years ago

“Easy, fast and problem free. Received my supplies in less than a week with no issues.”

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Posted 5 years ago

“Quick processing and shipping times! However, it’d be nice if things could be auto-renewed rather than going in every month and reordering supplies. Also, I wish the company would contact you when there’s an insurance issue. Twice now I’ve been left wondering why I haven’t received something and had to contact them about it.”

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Posted 6 years ago

“I am a Tricare mom and they helped me figure out getting the pump through their sister company Mommyexpress who I had contacted first and then made a smooth transition to taking over my continued care. And the breast pump got here within a week!”

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Posted 6 years ago

“Customer service representative was very helpful, the only disappointment is my bottles are pink and I'm having a boy baby.”

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Posted 6 years ago

“Was shipped a new but damaged product. Baby Pavilion could not assist with a replacement but directed me how to follow-up with the manufacturer for a replacement.”

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Posted 6 years ago

“Waiting for a delivery after it’s been shipped is a tad long but everything else is very good”

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Posted 6 years ago

“The staff is great!”

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Posted 6 years ago

“I’m not sure if this is a Tricare or BP issue. It used to be seamless to order bags but now that my child is over 12 months old, I keep getting asked to provide another script each time I order when the new script I provided after he turned one should suffice for 12 months. Also, Stacy S. was a bit snarky in her emails to me. I may try another service next time around.”

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Posted 6 years ago

“Easy ordering; fast delivery. However, I wish that supplies were automatically shipped each month instead of me having to place a monthly order.”

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Posted 6 years ago

“I appreciate that the website keeps your previous order info and clarifies which items are Tricare authorized and how often.”

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Posted 6 years ago

“Took a bit to get my bags shipped, but I got them luckily just before I HAD to have more.”

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Posted 6 years ago

“My experience with baby Pavilion was great fast and easy!”

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Posted 6 years ago

“The service is good but i have yet to receive my package. This is the first time that it happened. It says returned to sender”

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Posted 6 years ago

“It was really easy to order and they confirmed my insurance benefits.”

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Posted 6 years ago

“Processing was fast, but website wasn’t exactly user friendly or maybe baby brain made it difficult to follow.”

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Posted 6 years ago

“The pump was outstanding like it.”

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Posted 6 years ago

“Very pleased with my recent experience with Baby Pavilion. Shipping and delivery was very fast as well.”

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Posted 6 years ago

Baby Pavilion is rated 4.9 based on 10,083 reviews