Baby Pavilion Reviews

Name: Baby Pavilion
Address: 2975 Exon Avenue, Cincinnati, Ohio
Rating: 4.90

4.9 Rating 9,870 Reviews

98 %

of reviewers recommend Baby Pavilion

Visit Website

Phone:

8006167860

Email:

pumpit@babypavilion.com

Location:

2975 Exon Avenue,
Cincinnati
Ohio
45241

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Baby Pavilion 5 star review on 25th November 2025

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They where extremely helpful in helping me get the Prescription filled out right.”

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Posted 6 years ago

“The pump and accessories are really nice! The ordering process was super easy and the pump arrived on time! Can't wait to get to use it.”

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Posted 6 years ago

“I recently received my breast pump and the items were well packaged and arrived with no damage. Customer Service has been wonderful throughout the whole process with my questions. Only downside is I wish Baby Pavilion would ship me my first months of supplies (storage bags, proper size flange, etc) because after baby arrives I am going to be exhausted (as all moms are) and it would have been nice to have one less thing to worry about.”

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Posted 6 years ago

“Initially they said there was a delay with the insurance, but once we discussed other vendor options, it was fixed immediately. The shipment of the pump was prompt and I received it within a couple of days. Thank you for the quick service, I look forward to working with you for my future supplies, per the prescription.”

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Posted 6 years ago

“For the most part, Baby Pavilion simplified the process of obtaining a breast pump and supplies via insurance. There were a couple of things I find worth mentioning that were minor frustrations. The first time I worked with Baby Pavilion, I ordered a pump. I chose BP because after reading through the website, it looked like the most time-saving way for me to get this important task done. Exhausted by a full-time job, part-time school, and pregnancy, I was ecstatic to learn that Baby Pavilion (as clearly advertised) would contact my OB/GYN for me to obtain a prescription. Great! When I submitted my request, however, I received an email saying I hadn't attached a prescription and needed to. I wrote back, in confusion, quoting the website that said BP would do this. After stating that, the customer service rep. did the work to obtain the prescription (again — one of the main reasons I chose BP). The second time I ordered, the same representative wrote to me saying my prescription needed to indicate how many weeks pregnant I was at the time of its issue, though it clearly had my EDD on there. I understood it was for updated insurance requirements, but I didn't understand why I had to be the one to print it out, write the exact # of weeks pregnant I was at time of issue next to the EDD (my insurance company can't do math?), scan and return it. This is a larger task when you don't have a working printer at home. I know — it seems minute; however, I was then up against a wicked third trimester in Las Vegas, delayed labor, complicated childbirth, and a NICU stay with my newborn. These tasks felt mountainous, and I had the expectation that BP provided a very straight-forward service. Again, for the most part, Baby Pavilion made getting my pump and supplies pretty easy. I just recommend that if they advertise a service or feature thereof, that they follow through with it, no questions asked (speaking mainly to the prescription). My irritations were certainly exasperated by the joys of pregnancy, but then again, that is 100% of the company's clientele....”

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Posted 6 years ago

“Great customer service but my order was delayed, per your employee, due to a ‘glitch in the system’. Order was not processed for over a week and would’ve been longer if I hadn’t asked what was going on.”

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Posted 6 years ago

“The reorder process is super great it’s a easy online form you fill out and submit. The only down side to getting the pumping bags is they are sent via USPS and no one is home during the day to sign for them so I have to always go to the post office every 30 days to pick them up.”

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Posted 6 years ago

“My order was processed quickly and efficiently!”

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Posted 6 years ago

“Delivery requires a signature, which is really tricky if you're a working mom. But BP's customer service is always spot on.”

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Posted 6 years ago

“Super fast response and shipping ALWAYS.”

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Posted 6 years ago

“Good quality products but very generic responses from customer service”

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Posted 6 years ago

“Great customer service. Fast delivery.”

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Posted 6 years ago

“Sent products faster then delivery date”

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Posted 6 years ago

“Came earlier than expected and all parts of product work”

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Posted 6 years ago

“I’ve completed two orders with baby pavilion. My first order included my pump, bags, storage bottles and adapters. It was quick and easy. I am waiting on my second order which is a refill order for bags and valves. It has also been easy and they are very responsive. I’m not a huge fan of the signature for packages and would love an instant reorder process but so much easier than trying to claim yourself.”

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Posted 6 years ago

“I like how I got my breastbump got here so fast. But I dont get all my storage bags. I know tricare change things. I'm worried I won't get the bags I ask for.”

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Posted 6 years ago

“Easy, quick process! I do wish they would send out at least a starter kit with your breast pump. Waiting until the baby’s birth seems ridiculous to me.”

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Posted 6 years ago

“The staff was super helpful. I got my pump came in beautifully and safely packaged. My pump came very quickly!”

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Posted 6 years ago

“Great customer service and fast callbacks. The representative answered all of my questions and took care of my immediate issues. Thanks Baby Pavilion”

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Posted 6 years ago

“Fast and easy to reach for help or questions to get things shipped”

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Posted 6 years ago

Baby Pavilion is rated 4.9 based on 9,870 reviews