Baby Pavilion Reviews

Name: Baby Pavilion
Address: 2975 Exon Avenue, Cincinnati, Ohio
Rating: 4.90

4.9 Rating 9,667 Reviews

98 %

of reviewers recommend Baby Pavilion

Visit Website

Phone:

8006167860

Email:

pumpit@babypavilion.com

Location:

2975 Exon Avenue,
Cincinnati
Ohio
45241

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Baby Pavilion 5 star review on 13th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Super fast response and shipping ALWAYS.”

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Posted 6 years ago

“Good quality products but very generic responses from customer service”

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Posted 6 years ago

“Great customer service. Fast delivery.”

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Posted 6 years ago

“Sent products faster then delivery date”

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Posted 6 years ago

“Came earlier than expected and all parts of product work”

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Posted 6 years ago

“I’ve completed two orders with baby pavilion. My first order included my pump, bags, storage bottles and adapters. It was quick and easy. I am waiting on my second order which is a refill order for bags and valves. It has also been easy and they are very responsive. I’m not a huge fan of the signature for packages and would love an instant reorder process but so much easier than trying to claim yourself.”

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Posted 6 years ago

“I like how I got my breastbump got here so fast. But I dont get all my storage bags. I know tricare change things. I'm worried I won't get the bags I ask for.”

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Posted 6 years ago

“Easy, quick process! I do wish they would send out at least a starter kit with your breast pump. Waiting until the baby’s birth seems ridiculous to me.”

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Posted 6 years ago

“The staff was super helpful. I got my pump came in beautifully and safely packaged. My pump came very quickly!”

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Posted 6 years ago

“Great customer service and fast callbacks. The representative answered all of my questions and took care of my immediate issues. Thanks Baby Pavilion”

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Posted 6 years ago

“Fast and easy to reach for help or questions to get things shipped”

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Posted 6 years ago

“Baby Pavilion is convenient and orders arrive relatively quickly. I am, however, disappointed that the reorder form changed and I can no longer place an order for 10 boxes of the 6oz Kiinde pouches..I can only order 4 at a time, which is a pain to have to order so much more often. I'm a busy 1st time mom who works, manages our home, finances, and everything else... so the less ordering of pump bags the better. I don't know why things changed suddenly..but I wish they'd allow you to buy a longer lasting supply again. This is my only complaint though.”

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Posted 6 years ago

Hi Stephanie! Thank you so much for leaving us a review. Tricare recently changed their breast pump and breast pump accessories coverage policy. According to the new policy, Tricare members are only allowed 90 milk bags per 30 days along with a set of valves per month. Therefore, in order to adapt to those changes, we had to limit the quantity of the bags you can receive on the reorder form. We understand that these new changes with Tricare can be frustrating, but please rest assured that our team at Baby Pavilion is working hard to ensure that you are able to take full advantage of your benefits. Learn more about the new Tricare policy here: https://www.babypavilion.com/pages/tricare-breast-pump-coverage

Posted 6 years ago

“After getting my prescription, using baby pavilion was fairly easy. It's frustrating that Tricare changed their policy regarding breast pumps and supplies, but baby pavilion is trying to help us mothers stuck in the lurch. One issue I have is that despite giving my flange size which is non-standard, I was still sent the standard sizes. That is a waste of money and resources and practices like that may result in Tricare being even more restrictive. That's about $40-$50 in parts/supplies I can't use.”

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Posted 6 years ago

Hi Kathleen! Thank you so much for taking the time to leave us a review. The standard flanges that you received come packaged inside your breast pump box, and we cannot open the box and/or exchange any items within that box, and bill those separately. However, you are eligible to receive an additional set of flanges after the birth of your baby according to Tricare. You are welcome to place a reorder for the additional flanges in your size when your baby arrives. Thank you for choosing us. Happy Pumping, mama!

Posted 6 years ago

“Great company and I am glad they are on top of things when insurance changes the policy.”

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Posted 6 years ago

“I had an exceptional experience with Baby Pavillion. They go and help you out even between the communication with your obgyn concerning orders.”

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Posted 6 years ago

“Always arrives so promptly. Thank you for the great customer service and products.”

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Posted 6 years ago

Hello Jessica! Thank you for your wonderful review. Our team works hard to provide quality service and products to all our moms, and we are glad to hear that you are happy with our efforts. Happy Pumping!

Posted 6 years ago

“Helpful and fast shipping”

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Posted 6 years ago

Thank you for your positive feedback, Kailey! Happy Pumping!

Posted 6 years ago

“Very good and speedy customer service.”

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Posted 6 years ago

“The request was very concise. Delivery was very quick. My only issue was the confirmation email wording on the last paragraph that stated "Please let me know how you would like to proceed with your order...." based on my request to ship my pump, the email implied to me that I had another step. I didn't understand the intent of line, if I placed my order already.”

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Posted 6 years ago

“Really easy to order with the prescription online. They took care of everything including contacting the doctor for clarification. Kept me posted on what was happening and had wonderful friendly customer service reps that contacted me”

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Posted 6 years ago

Baby Pavilion is rated 4.9 based on 9,667 reviews