Baby Pavilion Reviews

Name: Baby Pavilion
Address: 2975 Exon Avenue, Cincinnati, Ohio
Rating: 4.90

4.9 Rating 10,008 Reviews

98 %

of reviewers recommend Baby Pavilion

Visit Website

Phone:

8006167860

Email:

pumpit@babypavilion.com

Location:

2975 Exon Avenue,
Cincinnati
Ohio
45241

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Baby Pavilion 5 star review on 10th September 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Baby Pavilion has been absolutely great! Everything has been so easy. I submitted my order for my breast pump of choice and milk bags along with the prescription from my doctor and my insurance coverage information. Within a few days I was contact for a minor issue and the next day I got tracking information for my pump. Baby Pavilion sends reminder emails and informed me of insurance coverage on-going for milk bags and replacement parts. I’ve had to call a few times and every time they have been extremely helpful. I highly recommend using Baby Pavilion!”

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Posted 3 years ago

“It's been super easy to fulfill my pump and accessory prescriptions using baby pavilion. I've been able to navigate all of the forms easily on my phone and my packages have all arrived quickly after ordering. Plus, I love the pump that I purchased based on their recommendation.”

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Posted 3 years ago

“Super easy to reach, super easy to work with, and super responsive! Email reminders were very helpful and not intrusive. I really appreciated how BabyPavilion coordinated with my doctor's office to obtain the documentation necessary for insurance.”

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Posted 3 years ago

“Super quick and easy process! They responded quickly and kept me up to date on everything!”

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Posted 3 years ago

“Love how compatible they are with Tricare for military families!”

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Posted 3 years ago

“Ordering from Baby Pavilion was such a great experience. The entire process was smooth and was delivered in a time manner. Excited to use my breast pump!”

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Posted 3 years ago

“Their website was easy to navigate and I got my pump within a few days of ordering. I’ve sent a couple friends to this site before. I highly recommend.”

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Posted 3 years ago

“Baby pavilion and all their staff are hands-down the best and very helpful. They are very easy to work with. I have recommended them to my friends and family who have tri-care.”

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Posted 3 years ago

“Everything from ordering to delivery is so easy with Baby Pavilion!”

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Posted 3 years ago

“This is my second time using baby pavilion. Alot has changed since the first time. They have really skimmed down on what you can get with your insurance. I can somewhat understand skimming the bag count down but I am bummed about the replacement parts. Otherwise I have nothing but good reviews. Atleast from my past experience . I just started using them again so can't speak to how the site is still ran. I got my pump and supplies in a timely manner and everything is in good working condition. Customer reaches outs promptly for issues. So far I'd use again in the future.”

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Posted 3 years ago

“I’m glad I found this amazing resource. I share info with other military families who are expecting. I’m grateful for the quick and awesome customer service”

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Posted 3 years ago

“So easy to work with and very quick with responding and sending items! Will always recommend to friends.”

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Posted 3 years ago

“Kelly was phenomenal!!! Went above and beyond for me, as far as trying out a pump for me before i ordered! The customer service is out of this world.”

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Posted 3 years ago

“Baby Pavilion tricked me into buying the wrong pump. When I was about to finish my order for my beloved Spectra pump, the website threw up an add for Cimilre. I took the bait, did some research on the Cimilre, and saw it sounded better than Spectra. I'm pretty mad they threw up this add because Cimilre is definitely not better and I wasted my one insurance-provided pump opportunity. The only positive for Baby Pavilion is that they send out monthly reminders to order more bags.”

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Posted 3 years ago

“If you have Tricare this is a must use company. You get everything in one and reorder supplies which most companies do not tell you, you get!”

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Posted 3 years ago

“Amazing customer service! Always a pleasure”

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Posted 3 years ago

“Great service.”

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Posted 3 years ago

“Quick shipment. Reminders for orders. Easy insurance verification.”

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Posted 3 years ago

“I am so happy I chose Baby Pavilion again. They have the absolute best customer service and they truly care about their customers. I couldn’t be happier! I ordered an Elvie pump and it was delivered the very next day!”

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Posted 3 years ago

“Baby Pavilion was incredibly easy to use. It was easy to upload my prescription information and receive my insurance covered pump. I also like the layout of their website for replacement parts and storage bags. I can order just what I need and it’s easy to know what’s covered. I love how they cover the kiinde bags, but I wish they would use the Linsolah bags instead of the medela, as I like them much better and they are the bags recommended by milk stork to ship and transport breastmilk.”

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Posted 3 years ago

Baby Pavilion is rated 4.9 based on 10,008 reviews