“Have been a customer for more than 10 years and my wife as well but Barclaycard has no appreciation for their loyal customers and have no intention to use any common sense or reasonable understanding of the situation! They have zero equality as two people with identical circumstances have been treated differently and reasons provided are not true.
Absolute pathetic and unfair treatment on their decision making !”
“I think they must have the worst customer service in Banking history. Spoke to an Indian callcentre where they could hardly speak English and did not understand the issue or the indepth details I gave them (from John Lewis Credit Card) concerning an error they made with a balance transfer. I have had confirmation from John Lewis that the info I gave was correct but that the details Barclaycard had in Biller Wizard was incorrect so now by money is in a black hole and Barclaycard do not seem to want to resolve the issue. Once this is sorted I will be closing my account with them!”
“This company is a JOKE! They took a duplicate payment and then reported to my credit it was a return payment - DUE TO THEIR ERROR however that is NOT how it was reported. In additon they lowered all of my credit limits. Dealing with their customer service is insulting to anyone's intelligence and all they offer if for the cardholder to fix it - they won't do anything. This has been going on for months and they are worthless!”
“I had a Barclay's credit card for many years until today. It had the worst rate and fees of all my cards and they always provided the worst service, but it was one of the oldest so I kept it around. The last credit increase put my credit line at $20k (my fico hovers around 820 FICO).
Received notice in June 2025 that they were cutting my credit line from $20k to $5k. I messaged the executive team to restore my credit line, but received no reply.
Received notice in November 2025 that I had to use the card, or they could close the account, so I made a small purchase to keep the card open.
Received notice in December 2025 that they were cutting my credit line again, now down to $3k. I messaged the executive team to restore my credit line again, this time I got a reply, but they said they could do nothing about it and that I could reapply for a higher line.
Today, 01/06/2025, I received a notice that they closed my account at my request - I gave no direction to close my account.
This company's service is unbelievable and should be put out of business!”
“Huge thanks to Michael and drew for being such a genuine source of support during a tough time. I didn’t just need answers—I needed reassurance, and they gave me both. Every step of the process was handled smoothly and thoughtfully. They took time to really understand my situation and never made me feel rushed or judged. You can tell they truly love what they do and care about people. I’m so grateful for their patience, professionalism, and heart.”
“For weeks, I’d been battling an issue that seemed unfixable. Every attempt with platform support led to more confusion—until Thomas Mitchell got involved. Their methodical approach and clear communication instantly stood out.
They made the complex feel simple and the frustrating feel manageable. Every interaction reminded me that I wasn’t just another case number—I was a valued client.
By the time the issue was resolved, I was beyond impressed.
#EfficientSupport #CustomerCareMatters #ThomasMitchell”
“I had no idea the difference true dedication could make until I found Harry Lucy. Their care, precision, and professionalism gave me back my confidence. They truly stand out from the rest.”
“I had no idea the difference true dedication could make until I found Harry Lucy. Their care, precision, and professionalism gave me back my confidence. They truly stand out from the rest.”
“Terrible customer service. They ship all CS overseas to individuals who lack English comprehension. It’s frustrating when you have a problem and you call the company and then you have to hang up being even more frustrated.”
“Utter criminals. My father had Barclys credi card when he passed unexpectedly. We notified all credit cards and Barclays closed his account, dad passed October 2023. In March 2024, Barclays received a $1,500 credit from a vendor. Barclays deposited the check into dad's inactive account. Since March of 2024 Barclays repeatedly told us we would receive the credit via check. It is now September 2025 and nothing but grief, lies and empty promises. Totally disappointed that a business can legally operate this way. Ripped off by Barclays”
“Makes no sense reporting fraud when it concerns barclay card,they steal from you on behalf of their merchant friends,report you to credit bureau to wreck your credit and then bully and intimidate you into paying, I made the biggest mistake of my life taking their card,I paid it off and closed it.”
“Terrible customer service. Lack of training. My card and online account has been blocked for no reason. Eventhough I have sent all documents to Barclays it has been more than 2 weeks and no resolution. Terrible credit card. Would not recommend to no one. If I can give a rating of zero would do it. People don’t bother applying for this credit card!!”
“I have not received my GM Barclay card. There are three small transactions from my Marcus card that are dated Aug 13th, and nothing else, and Barclays are sending me late notices by email asking me to pay. What a huge backward step moving to Barclays is. Also there is no way to contact them by email or chat and trying to call just puts you on indefinite hold.”
“DONT bother with this horrible Credit Card company called Barkley!!
After being a loyal customer for over 20 years they slash your credit limit for no reason messing with your credit utilization!
There are way better credit card company’s
then Barkley and they are not in the USA!!
Support USA and go with Citi Bank or Capital one !!!”
