Barrhead Travel Reviews

Name: Barrhead Travel
Address: 85 Oswald Street, Glasgow
Rating: 3.31

3.3 Rating 480 Reviews

57 %

of reviewers recommend Barrhead Travel

Company Reviews

Questions

Metrics

3.3

Based on 480 reviews


Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult

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Phone:

0330 094 8364

Location:

85 Oswald Street
Glasgow
G1 4PA

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Barrhead Travel 1 star review on 18th April 2022

Craig Angely

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dreadful non service from Barrhead..support local businesses, not now. Barrhead do not respond to emails and phone calls. Are they holding on to customers money.”

Helpful Report

Posted 3 years ago

“I waited patiently when cruise was cancelled and started emailing in April still no response all I want to do is rebook !! They keep sending me emails to book new holidays though surely someone can call me to discuss”

Helpful Report

Posted 3 years ago

“We were due to go on holiday on June 8th 2020. Despite numerous e-mails to them over several weeks I have had absolutely no contact from Barrhead Travel with regards to my options. Very, very poor customer service from a company I have used for more than 15 years. I have other holidays booked with this company and need to transfer my deposits onto other holidays but unable to do this until I can make contact with them. There is a time limit for these deposits to be transferred. Very disappointed.”

Helpful Report

Posted 3 years ago

“There seems to be a lot of consumers in the very same situation as ourselves with Barrhead. I can’t put a link onto this so if we all could go onto the uk government web site. “Protecting consumers during the coronavirus pandemic CMA’s task force“ Read it an then fill in the online complaint form against Barrhead. If we all could work together we might get our cash refunds an answers. Barrhead should not be a loud to sell more package holidays until they refund existing consumers who has lost out An please barrhead stop blocking an deleting my reviews as I’m tell the truth an what are yous trying to hide”

Helpful Report

Posted 3 years ago

“Don’t want to even give you 1 star. Service is the worst I have ever known. I’m a long standing customer going 3or 4 times a year. I was due to travel on 5th April and not even as much as a phone call My colleagues all booked with jet 2 and have refunds within a week I’m due £4500 I will never use Barrhead travel again”

Helpful Report

Posted 3 years ago

“we have been trying to contact anyone in your office for a refund on a failed cruise but with no success. We will have to follow other route to claim our money back,through charge back unless we hear from you sooner than later.”

Helpful Report

Posted 3 years ago

“No one to contact about a refund. Messaging is poor. Communications are unclear. Feels like they aren’t even trading anymore. Still don’t have a refund by the way.”

Helpful Report

Posted 3 years ago

“It shouldn't even be 1 star!!! I have to advise everyone to never book with this company. Regardless of the COVID-19 pandemic, we had a bad experience with them when booking a holiday 2 years ago and put it down to 1 staff member but, unfortunately it would seem it is the same kind of bad customer treatment, regardless of who you deal with. They are very quick to make sure you pay ALL of your money but, when you try to contact them about a refund, no reply. Even the tour company, our holiday is booked with can not get any reply from them. We have sent about 5 emails over the last 6 weeks and they still have not even had the decency to tell us our holiday has been cancelled by the tour operator. We should have had tickets sent to us, book and pay for an appointment for the embassy to apply for visas. But still no reply from them. Then when we go to Barrhead Travel website to try and login to retrieve our booking it does not recognise the details, so it appears we have no holiday with them now!!!!!!! Our holiday insurance will not accept a cancellation without Barrhead confirming the holiday has been cancelled, so we have lost this money too as we are due to fly in 7 days time. This company has cost us alot of money, that is desperately needed for a family to survive in times like this but they do not seem to understand, or care that people have families to feed and people have lost their jobs too. We will never book any other trip with this company and can only advise people to stay well away from them. Ever Jet2 treated us better than this at the beginning of the pandemic and refunded our money just a few weeks after telling us a short trip holiday was cancelled. All we can say is NEVER AGAIN!!”

Helpful Report

Posted 3 years ago

“My holiday to rome was cancelled In March, I have sent emails to barrhead travel and they just reply with automated emails there is no other way to get in touch with them ,there customer service is disgusting, I dont know when I am going to get a refund ,they just dont reply I will never use this company again”

Helpful Report

Posted 3 years ago

“We were booked on a Celebrity cruise on 13 March 2020. We completed the paperwork for a refund immediately. We first emailed Barrhead Travel on 10 April and received the standard email saying they were busy but would respond. We have since phoned Celebrity direct and was told our refund was issued to Barrhead on 22 April. Whilst we appreciate you must be inundated with emails surely it is only fair you process the oldest cases first. Certainly doesn’t give us any confidence to book with you again!!”

Helpful Report

Posted 3 years ago

“I have been blocked from all social media for trying to contact about my refund due to Covid-19 cancellation. Please DO NOT BOOK WITH BARHEAD TRAVEL, if you do & there is a second wave you will NOT receive your refund or any correspondence but they happily post daily to advertise future holidays, absolutely shocking, unprofessional service, never again 🤬🤬🤬”

Helpful Report

Posted 4 years ago

“My holiday has passed no contact from barrhead travel would like to know when I will get my refund I tried by email but got generic response very annoyed with them wont use them again dont even give them 1 star.”

Helpful Report

Posted 4 years ago

“Reading the reviews is it not about time barrhead travel answered the negative comments No contact with customers due to fly out on holiday Very slow in handing out refunds Customer care non existent”

Helpful Report

Posted 4 years ago

“More than 7 weeks since holiday cancelled. Why have we to wait for refund? You took the money well in advance!! No more auto generic emails. Refund customers now!!!! Law states 14 days for refunds. People will not forget. You have enough staff to arrange new holidays of reschedule cancelled holidays while ignoring customers who requested recunds. Scandalous!!!!”

Helpful Report

Posted 4 years ago

“Since 14 March 2020 Barrhead Travel owe us a refund of over £4000 for a river cruise which was on that day cancelled by the operator due to Covid 19 restrictions. They do not answer our phone calls and ignore our emails. This is not acceptable for a company which is claiming on their Facebook website that they are '... agent that cares about you...'. They certainly do not care about us and by not providing our refund within the time limits laid down by ABTA are breaching the law.”

Helpful Report

Posted 4 years ago

“Since 14 March 2020 (when Avalon Waterways cancelled our Tulip River Cruise) you owe us a refund of over £4000! You are not answering our phone calls and are ignoring our emails. This is absolutely disgusting! Are you, perhaps, hoping that if we die of Covid 19 you can steal our money? We request that you refund our money without any further delay!”

Helpful Report

Posted 4 years ago

“Our holiday to Vietnam was cancelled 7 weeks ago. We have been chasing for refund for 5 weeks and keep getting fobbed off by Barrhead Travel. We have been loyal customers for years and have spent thousands with them. This is not how to treat loyal customers! We're still waiting for them to give some indication of when refund will be made. I think it's time to report them to regulators!”

Helpful Report

Posted 4 years ago

“Been trying to change date of my holiday for over a week been asked twice by staff members what I want to change to and correspondence stops their.despite numerous emails still no contact.would never book through Barrhead travel again.”

Helpful Report

Posted 4 years ago

“They are the most diabolical company, I have been trying to contact them for over a week regarding a refund, they do not answer calls or emails. I have left 27 emails and mde over 59 calls. THEY DO NOT RESPOND. I have my doubts whether they are actually trading anymore, I will be contacting ABTA, consumer advice and newspapers to report this hopeless company.”

Helpful Report

Posted 4 years ago

“I’ve been trying to get hold of someone from Barrhead travel for five days now with no luck . I understand that you are all very busy at this time but my emails not even been replied to. Very unprofessional attitude towards your customers. I have a balance to pay within a week and can’t get hold of anyone to pay this.”

Helpful Report

Posted 4 years ago

Barrhead Travel is rated 3.3 based on 480 reviews