Bath and Bodyworks Reviews

Name: Bath and Bodyworks
Rating: 2.32

2.3 Rating 152 Reviews

28 %

of reviewers recommend Bath and Bodyworks

Company Reviews

Questions

Metrics

2.3

Based on 152 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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info@bathandbodyworks.com/

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Bath and Bodyworks 1 star review on 5th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hamburg store in lexington, KY. had the worst customer service. I forgot my phone in car, & cashier refused to pull up my account & give me sale price on item.”

Helpful Report

Posted 1 year ago

“B&B your customer call center sucks. When given option to choose country like U.S. at least have option for caller to speak with a person that speaks clear English and actually understand what the customer needs. So tired of being told after a purchase to call your customer service number and no success.”

Helpful Report

Posted 1 year ago

“B&BW deserve negative stars. Terrible customer service. I am (was) a rewards member. I ordered for store pick up Nov 22, planned to pick it up on the 24th, day after Thanksgiving. I got Covid and was sick until today. I went today to pick it up, Nov 29th. 6 business days after order. I arrive to learn they gave my order away …with zero notice. I have no recourse. I called 3 days ago and asked if I could have someone else pick it up for me due to illness. Nope. Had to be me. So I could not send anyone on my behalf?? BUT they eagerly gave my order to someone else …who took it to their house????? All my gifts were handed to someone else and the things I ordered are no longer available. They offered me a $20 e-card??!! Ridiculous! I just deleted the app and will never go near this snake oil, bait and switch, false-advertising faux business ever again. They sell nothing that I can’t get at 50 other stores who actually treat their customers like they want them to be patrons.”

Helpful Report

Posted 1 year ago

“After 15 plus years of purchasing over 100.00 per month, I will never shop here again. Customer service rep. was horrible to me. No thank you to Bath and Body works customer service.”

Helpful Report

Posted 1 year ago

“Ordered items were damaged on transit and then asked for them to send me the same items again. They said they were not available and I had another person order the same items and were able too online. They are liars!!!”

Helpful Report

Posted 2 years ago

“A valuable customer that was upset to hear that we cant make exchanges now without receipts after i drove a good bit to there location or if we dont have a receipt we would have to pay the balance why so they can make extra money yhis store was in my top 5 vut they just lost my business and on top of it none of the cashiers are explaining this new policy or even asking if we need a gift receipt knowing people buy gift from here for a lot of different holiday EX ANGRY CUSTOMER”

Helpful Report

Posted 2 years ago

Bath and Bodyworks is rated 2.3 based on 152 reviews