Bath and Bodyworks Reviews

Name: Bath and Bodyworks
Rating: 2.32

2.3 Rating 151 Reviews

28 %

of reviewers recommend Bath and Bodyworks

Company Reviews

Questions

Metrics

2.3

Based on 151 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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info@bathandbodyworks.com/

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Bath and Bodyworks 1 star review on 5th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You’ve changed the size of the hand sanitizer sprays. I have been a faithful customer with y'all for YEARS! I love your spray hand sanitizers and use them in our home, on the go, in our vehicles, in my purse and as gifts. The 3 oz size has been perfect. Imagine my shock when i picked up my order, only to find you’ve changed the size now to 1oz sprays and have no plans to offer the 3oz sprays anymore. Bad move Bath and Body Works!”

Helpful Report

Posted 6 months ago

Helpful Report

Posted 6 months ago

“I absolutely love the products but they charged wrong card and refused to fix the problem”

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Posted 6 months ago

“They have become terrible to deal with, coupons do not work, and limited sale items can be used”

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Posted 6 months ago

“I didn't receive my order and they charged me for shipping, they only refunded me what I paid for a product supposedly on sale and they didn't replace it with the discount I had bought”

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Posted 6 months ago

“I have never had a problem at the store in Salisbury until today..The girl clearly saw me at the register ready to check out and she continued right on doing whatever...She didn't even hesitate to checkout the Caucasian lady minutes before me..I stood at the register for a few minutes then I decided to just leave the items at the register and walk out..Since she continued to put items away she shouldn't have a problem putting those items back where they belong..”

Helpful Report

Posted 6 months ago

“I have tried to order online on two different occasions now and both times my card was charged, but my order was canceled by Bath and body Works because apparently magically none of the items that I ordered were in stock by the time they went to ship. There was no notification of cancellation. I had to contact them after my expected delivery date went by. Very inconvenient when you’re buying gifts. In my opinion, if you can’t hold up to your end of the transaction, you should not have an online option. That’s like walking into the store paying for a product and then them telling you you can’t have it cause they’re out of stock and you’ll get your money back in seven days. And the only reason I order online is because the closest Bath and body Works to me is 3 1/2 hours away.”

Helpful Report

Posted 6 months ago

“If I could rate this company 0 I would. Worst, thieving company ever!! I ordered 18 products at the beginning of October, for over $100. Of course, after two days they charged my credit card. However, I never received the order. They have the worst customer service!!!! I called several times, of course to no avail, I sent an email, finally they blocked me!!! What the hell??? Do you bombard people with your stupid ads just to be scammers??? Please be careful with this company, I will never buy anything there again”

Helpful Report

Posted 6 months ago

“I had just made an order and called to add the free item to it and Gina who answered my call was very hateful and insisted that she couldn't add or cancel the order within minutes after I had made it. Bath and Body Works is a lousy company to buy from. White Barn should find someplace else to sell their products.”

Helpful Report

Posted 6 months ago

“Tried to cancel an order shortly after ordering but was told a person only has 10 to 15 minutes to cancel. That is unbelievable. I don’t know of another company that only gives that much time.”

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Posted 6 months ago

“The app sucks it never works right always freezes and it's on all my electronics so I know it's the app there lost my order many times because of this”

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Posted 6 months ago

“The store is great love the products but that Monica girl is so rude at the Coral Springs mall location no customer service skills”

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Posted 6 months ago

“They have changed their antibacteria hand sanitizer, it went from 3 oz to 1 oz. Before y'all did that, I would have given you a five. It seems that bath and body is following other companies and cutting everything down smaller. 😥🙏🏼”

Helpful Report

Posted 6 months ago

“I called in to place my order because the website was giving me the wrong total. When talking to the representative she placed the order and change the store pick up to a New Jersey store. I live in California. It has been a nightmare dealing with the customer service. I have been given wrong information that don’t know what they are doing. Bath and body use to have excellent service not any more.”

Helpful Report

Posted 6 months ago

“Store associate Angie at the green tree location in Katy Texas is extremely extremely rude. My online order wasn’t completed correctly and she act like it was my fault. Told me to get in line when I found the correct item. Angie never apologized just simply rude. Don’t know why I keep shopping with BBW.”

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Posted 6 months ago

“I had one of your Wallflowers start leaking Brown sticky stuff out of the side. It was pretty gross but when I took it into the store they said that was normal when it gets old which is very weird. Plus the plug-in was only under a year old. So that doesn't make any sense that that's what happens when they get old. They shouldn't have a expiration date. If they do it should be on the package because they are not cheap. The girl just said that was policy and there was nothing they could do. I will be switching to a different plug-in from now on. I was very disappointed in your store. That is horrible customer service.”

Helpful Report

Posted 7 months ago

“Ordered some wallflower refills off bath and body works Australian website. After a week of my order sitting in the Australian post tracking app as not sent I enquired what was happening. They said my mailing address was incorrect. Which was then confirmed. I am still waking a month after my order was sent. Enquired again as a month is ridiculous with no tracking details and haven’t heard back and been ignored. What an absolute joke. Worst customer service. Considering there aren’t many stores in Australia and most of us have to order online, I think you need to up your service. Regret buying the wallflowers while on holidays now as not I can’t get refills locally. Waste of money and waste of time.”

Helpful Report

Posted 7 months ago

“I ordered some products, have NEVER got them but they charged my card, of course. I called customer service and sent an email twice, of course no response. I will never buy anything from them again, and I advise everyone against this one . The worst company ever!!!”

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Posted 7 months ago

“I have been using BBW for over 20 years. I have to say that I am extremely disappointed with the new fragrances. They smell absolutely terrible. Every time I like a scent they discontinue it. The only one that they have managed to keep is the lavender vanilla in the aromatherapy and Japanese Cherry Blossom. What happened to the awesome fragrances like BLACK CURRENT VANILLA??? Or RESTFUL MOON??? Among a few others that have been stupidly discontinued only to introduce other scents that smell awful! You can only get those on eBay or Etsy and they are asking OUTRAGEOUS prices. Ridiculous and disappointing.”

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Posted 7 months ago

“The body wash gave me Bacterial vaginosis! Diagnosed by my OBGYN. I've been burning for a long time.”

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Posted 7 months ago

Bath and Bodyworks is rated 2.3 based on 151 reviews