Bath and Bodyworks Reviews

Name: Bath and Bodyworks
Rating: 2.25

2.3 Rating 174 Reviews

26 %

of reviewers recommend Bath and Bodyworks

Company Reviews

Questions

Metrics

2.3

Based on 174 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 50%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

Visit Website

Email:

info@bathandbodyworks.com/

Write Your review

Tell us how Bath and Bodyworks made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Bath and Bodyworks 1 star review on 5th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The customer service is just terrible! They dont answer the chat they dont answer the call! I was charged the wrong mount and i dint know how to solve this!!! Very disappointed!”

Helpful Report

Posted 9 months ago

“Bath & body works app is the biggest piece of garbage on the internet today it doesn't work whatsoever and I've spent countless hours trying to get it to work. I've just spent 3 additional hours trying to get one purchase to go through and it took me back to my cart over a dozen times so that I could remove the items that it said was out of stock by the 12th time of going to the page where I type in my card information it then again brought me back, and had me take even more items off that it specifically said we're in stock, when I was on the previous page. After doing that enough times, then I was not up to enough spent to get free shipping. After going for the 13th time and adding my items to a number way more than I wanted to purchase for any one single item just to get the amount up it then kicked me off again and made me type in my information all over again and by then I had given up. The app should have all of its bugs fixed and be able to be used by customers and there should be some sort of compensation for customers that are unable to get the app to work no matter how many hours they spend trying to get it to work when it is the fault of bath and body works.”

Helpful Report

Posted 9 months ago

“I truly wish there was a option to choose a lower score . Thank you for RUINING MY CHRISTMAS!!!! I placed a order for my granddaughter on December 13th ...was told I've would have it on the 18th -24th ....ok fine not seeing her till the 26 awesome.... Here it is the 27th after calling customer service and having it one day shipped I got HALF MY ORDER!!!??? your kidding me!!!! I have requested the rest of the order be cancelled and that money refunded.... however I truly believe the whole order should be refunded”

Helpful Report

Posted 9 months ago

“I order 4 candles online, I typically will pick them up at the store but the scents I wanted were only available for shipping. The way the candles came I knew they were not going to be in good shape. 3 of the candles came right out of the jar and were full of shavings and one was completely cracked-glass shattered. For the cost, I would expect much more of a higher quality. Will not be ordering from them again, will go back to Goose Creek for my candles!!!!! Tried adding pictures here but will not let me.”

Helpful Report

Posted 10 months ago

“I received two gift cards from my granddaughter for two different occasions and when I went to use my first gift card, there wasn’t any money on it. I came home and looked at the other gift card and the PIN numbers had been scratched off.. I called the customer service line and got ahold of Sam after several minutes, then got hung up on. Called back and the next guy heard my story and hung up on me too. Foreigners, from another country, hard to understand. I am so disappointed in B&B works, this maybe my last time shopping there. Why should we have to call and check on why there isn’t any money on the gift cards that were recently purchased? Ve ray disappointed customer of 15 plus years.”

Helpful Report

Posted 10 months ago

“This is not about the product, it’s about the customer service experience. I loaded 2 E Gift cards on BBW app to use during the 2024 candle sale. When I checked back the E cards were gone. I called several times and was informed the first call on 11/30/24 the E cards will be replaced within an hour but that info was not true. To shorten this complaint, I finally spoke to a supervisor and was told I should get them with 3 to 5 days but never received them. Then I spoke to another supervisor(Mary) she said she didn’t have No records of my complaint but she did agreed to replace one card which was actually a BBW E CARD but stated the other card # was not BBW but I tried to explain to her, it was a “4 For All E Gift card”, Meaning it wasn’t just a BBW gift card, I could use it at other retailers. I spend a lot of money with BBW for yrs and to be treated in this matter is very unacceptable. Consumers beware,DO NOT LOAD YOUR GIFT CARD ON BBW APP, they will come up missing and it will be a hard time to replace them, IF they will replace them.”

Helpful Report

Posted 10 months ago

“I am writing to formally express my disappointment and frustration regarding an incident that occurred while placing an order over the phone with a customer service representative at Bath & Body Works. On December 10, 2024 I placed an order for an item on sale priced at $3.50. During the call, I explicitly authorized the representative to charge the amount to my card. I was assured this would be done. However, upon picking up my order the following day, I discovered that my $16.95 reward coupon had been used without my permission to complete the transaction. This became evident when I attempted to use the reward coupon in-store to purchase another item for $16.95. To my surprise, I was informed that the coupon was no longer available because it had been applied to the $3.50 purchase the previous night. Upon returning home, I immediately contacted customer service to rectify the situation. Unfortunately, I was informed that nothing could be done to resolve the issue. Specifically: They would not charged the authorized amount of $3.50 to my credit card. They would not reinstated my $16.95 reward coupon, earned through prior purchases, that was wrongfully applied This error was not mine, and yet I am now unfairly deprived of my earned reward and have received no satisfactory resolution.”

Helpful Report

Posted 10 months ago

“Placed order for pickup this morning . All iiems were available in store … 10 minutes before closing they cancel my order and say items weren’t available .. said money would be back in my card in 2-3 business days.. so who was working the online orders today? Poor management. Southaven Towne square”

Helpful Report

Posted 10 months ago

“Don’t order online. They’re substituting items without notifying customers. This is bad business. I just got off the phone with customer service asking them why they changed my order. I just happened to go online to check my order status and saw the changes. They substituting higher priced items. Customer service told me they couldn’t do anything about it because it already shipped. I don’t think it shipped yet that’s just what they’re telling customers. So now I have to fix this and go to the closet B&B and physically stand in line just to complain to a sales clerk and its not her fault for her to give me a complete refund on all eight items. I’m done with them. I’ve been a customer of B&B for many years and they have sneaky business tactics.”

Helpful Report

Posted 10 months ago

“I use to love this company but now it seems like everytime I order its ALWAYS something, I have started buying from Walmart they ALWAYS have what you want and its actually a sale. I hate when they mark the price up then say its on sale, that's just calling me stupid, thanks!!”

Helpful Report

Posted 10 months ago

“This company is going down the rabbit hole. After speaking with customer service for over an hour without resolution. The customer service representative in any way showed was able to handle the phone call with customer service satisfaction and then he hung up.”

Helpful Report

Posted 10 months ago

“olet by Bath & Body Works Chat History Hi Violet! bot avatar Violet 02:09 PM Please review and agree to continue By checking this box and clicking below, you agree to our posted Terms of Use & Privacy Policy and acknowledge that you’re chatting with our automated AI assistant, chats may be retained by us with our service providers, and that responses are informational only and may contain errors. Begin chat Cancel bot avatar Violet 02:10 PM Hello there! My name is Violet. It's nice talking with you. 😊 I’m available for support 24/7. If you need help from an associate, I’ll direct you during our hours of operation (6am - 2am ET). People usually ask me about these topics: With 5 buttons or links in Support with my Order Delivery Promos Rewards Returns & Exchanges 02:10 PM Returns & Exchanges bot avatar Violet 02:10 PM What can we help you with? With 3 buttons or links in Return options Refunds Replacement 02:18 PM I mistakenly picked testers for my bathroom spray & when I went in today at the Wrentham store to exchange. Am talking with this kind lady who is helping me to exchange the tester sprays, then a lady from the back her name is Renata comes with an attitude she doesn't even ask or know what is going on and asks me if I purchased the sprays there at the store and I ask her to look at the physical receipt to see for sure I purchased it there and she goes ahead to tell the nice lady can deal with it in a very rude way and am like how in the hell did this Renata lady crackhead get employed in that store. These are kind of people who make the customers not to come back coz of such kind of nasty experiences. Anyway the nice lady assisted me and I was happy.”

Helpful Report

Posted 10 months ago

“I placed an order and realized I forgot the discount code. I followed the directions to cancel order (immediately after placing order) and it asked the question why you want to cancel. I answered it and the site just stopped. So I did it again. Stopped at the same place again. Did it a few more times and it finally said we can’t cancel your order I’ll get you an agent. Agent says sorry you can’t cancel now. We will send it and you have to take it to a store but you won’t get a full refund. So I got screwed out of tax and shipping because I followed the directions on how to cancel order and because it didn’t work I got penalized. I will stop buying from this store.”

Helpful Report

Posted 10 months ago

“You’ve changed the size of the hand sanitizer sprays. I have been a faithful customer with y'all for YEARS! I love your spray hand sanitizers and use them in our home, on the go, in our vehicles, in my purse and as gifts. The 3 oz size has been perfect. Imagine my shock when i picked up my order, only to find you’ve changed the size now to 1oz sprays and have no plans to offer the 3oz sprays anymore. Bad move Bath and Body Works!”

Helpful Report

Posted 10 months ago

Helpful Report

Posted 10 months ago

“I absolutely love the products but they charged wrong card and refused to fix the problem”

Helpful Report

Posted 10 months ago

“They have become terrible to deal with, coupons do not work, and limited sale items can be used”

Helpful Report

Posted 10 months ago

“I didn't receive my order and they charged me for shipping, they only refunded me what I paid for a product supposedly on sale and they didn't replace it with the discount I had bought”

Helpful Report

Posted 11 months ago

“I have never had a problem at the store in Salisbury until today..The girl clearly saw me at the register ready to check out and she continued right on doing whatever...She didn't even hesitate to checkout the Caucasian lady minutes before me..I stood at the register for a few minutes then I decided to just leave the items at the register and walk out..Since she continued to put items away she shouldn't have a problem putting those items back where they belong..”

Helpful Report

Posted 11 months ago

“I have tried to order online on two different occasions now and both times my card was charged, but my order was canceled by Bath and body Works because apparently magically none of the items that I ordered were in stock by the time they went to ship. There was no notification of cancellation. I had to contact them after my expected delivery date went by. Very inconvenient when you’re buying gifts. In my opinion, if you can’t hold up to your end of the transaction, you should not have an online option. That’s like walking into the store paying for a product and then them telling you you can’t have it cause they’re out of stock and you’ll get your money back in seven days. And the only reason I order online is because the closest Bath and body Works to me is 3 1/2 hours away.”

Helpful Report

Posted 11 months ago

Bath and Bodyworks is rated 2.3 based on 174 reviews