Bathrooms And Showers Direct Reviews

Name: Bathrooms And Showers Direct
Address: Unit 16, Lumina Way, Enfield, Unit 16, Lumina Way, Enfield, London Borough of Enfield
Rating: 4.84

4.8 Rating 2,251 Reviews

97 %

of reviewers recommend Bathrooms And Showers Direct

4.8

Based on 2,251 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Bathrooms And Showers Direct:

Bathrooms and Showers Direct (BASD) has been established as an internet trading company since 2001 and is well respected within the industry.

We aim to provide knowledge, experience and excellent customer service as well as great products.

We hold a huge amount of stock at our warehouses, all ready to service orders immediately. In most cases, your order will be dispatched the same day.

We are a leading supplier of toilets, basins, baths, showers, taps, heated towel rails, shower pumps, macerators, bathroom accessories, extractor fans, kitchen mixers, bathroom furniture, shower enclosures, shower trays, boilers and all bathroom equipment.

We stock guaranteed high quality products from Ideal Standard, Armitage Shanks, Stuart Turner, Salamander, Grohe, Mira, Saniflo, Aqualisa and other leading manufacturers.

We always have a wide range of well know brands under our special offers section.

Visit Website

Phone:

020 7697 3188

Email:

Info@BathroomsAndShowersDirect.co.uk

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Bathrooms And Showers Direct 5 star review on 25th January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent prompt service”

Helpful Report

Posted 2 years ago

Thank you so much for your 5 star rating of Bathrooms And Showers Direct! We are truly grateful for your recognition of our excellent prompt service. BASD Customer service

Posted 2 years ago

“Excellent! Great solution without having to replace the entire shower which would be double the price! Brilliant service, the shower turned up earlier than expected.”

Helpful Report

Posted 2 years ago

Thank you for the 5 star rating, Savani! We are very pleased to hear that our product not only provided an excellent solution to your shower problem, but that it was also delivered earlier than expected. BASD Customer service

Posted 2 years ago

“Well designed website. Goods well packaged and delivered faster than promised.”

Helpful Report

Posted 2 years ago

Thank you so much for your amazing 5 star rating of Bathrooms And Showers Direct! We are so pleased that you appreciated our well designed website and that goods were well packaged and delivered faster than promised. We look forward to continuing to provide you with excellent service. BASD Customer service

Posted 2 years ago

“Superb service, great range of stock and the item I purchased was a great price. Fast delivery too. Thank you”

Helpful Report

Posted 2 years ago

Thank you so much for your positive 5 star rating and kind words! We truly appreciate your feedback. We look forward to serving you again soon! BASD Customer service

Posted 2 years ago

“Ordered and paid for something but they did'nt it have in stock and it would take ten days to get in. I cancelled the order they refunded the payment the next day. Can't fault em.”

Helpful Report

Posted 2 years ago

Thank you so much, Alan, for your 5 star rating!. We are delighted to hear you had a successful experience, even when something wasn't in stock. We look forward to seeing you on your next visit! BASD Customer service

Posted 2 years ago

“I struggled to place my order on the website, but telephone support was very helpful. Delivered on time as promised.”

Helpful Report

Posted 2 years ago

Thank you so much, Howard, for the 5 star rating! We are pleased to hear that you appreciated the helpful telephone support during your order. Continued customer loyalty is greatly appreciated and valued. Thank you for your kind words about delivery as well! BASD Customer service

Posted 2 years ago

“A 3 item order with a 7 day ETA. Afia kept us informed as to progress & consignment arrived when promised. Thank you.......”

Helpful Report

Posted 2 years ago

Thank you so much for your amazing 5 star rating! I am really glad to hear that you are pleased with the service provided by Afia! We really do appreciate your feedback, so thank you for taking the time to do this for us. BASD Customer service

Posted 2 years ago

“Excellent servive. Firstly, I would like to acknowledge Becky & Afia for their brilliant customer service. There was a problem with the unit but it was resolved quickly with no hassle. Any contact I have had on the telephone and email I found both very helpful, polite and very friendly. I strongly recommend this company especially Becky & Afia. Well done ladies 👏 👍”

Helpful Report

Posted 2 years ago

Thank you so much for your wonderful feedback and 5 star rating! We are delighted that you found our customer service top-notch, and are particularly glad to hear that Becky & Afia were able to resolve the problem quickly and to your satisfaction. We are pleased that you find our customer service impressive and friendly, and feel our company is worth recommending. We do acknowledge Becky & Afia for such remarkable service, and thank you for giving us the opportunity to serve you. BASD Customer service.

Posted 2 years ago

“Very fast delivery, secure packaging”

Helpful Report

Posted 2 years ago

Thank you so much for your 5 star rating! Your support means a lot to us! BASD Customer service

Posted 2 years ago

“Aqualisa shower spare bought. Arrived on time. Perfect fit.”

Helpful Report

Posted 2 years ago

Thank you so much for your five-star rating! We really do appreciate your feedback, so thank you for taking the time to do this for us. BASD Customer service

Posted 2 years ago

“Goods arrived swiftly and as described”

Helpful Report

Posted 2 years ago

Thank you so much for your 5 star rating! We are thrilled to hear that the Goods arrived swiftly and as described. BASD Customer service.

Posted 2 years ago

“Goods were dispatched without delay. Great Service and will surely order from them again”

Helpful Report

Posted 2 years ago

Thank you for your recentt review! We are really glad to hear that you are pleased with the service. We really do appreciate your feedback, so thank you for taking the time to do this for us. BASD Customer service

Posted 2 years ago

“Absolutely excellent service. I made an online purchase of a toilet which was extremely difficult to finds stockists for, and it arrived the following day, very well packaged and in perfect condition.”

Helpful Report

Posted 2 years ago

Thank you so much for your 5 star rating, David! We are so glad that you found what you needed for your online purchase. It's also great to hear that our product arrived the next day and was in perfect condition. We truly appreciate your loyalty, and look forward to your next purchase. BASD Customer service

Posted 2 years ago

“Great service. Quick delivery. Product exactly as specified.”

Helpful Report

Posted 2 years ago

Thank you Colin for your 5 star rating! We are glad to hear that you were pleased with our service and quick delivery, and that the product was exactly as specified. We look forward to being your bathroom and shower suppliers of choice in the future. BASD Customer service.

Posted 2 years ago

“Order arrived promptly. Everything good. Can’t fault the service.”

Helpful Report

Posted 2 years ago

Thank you Naomi for your 5 star rating and kind words. We are delighted to hear that your order arrived promptly. We strive to ensure our customers have the best possible experience and we're thrilled that you have. BASD Customer service

Posted 2 years ago

“Recieved completely different item to the sales images. Bought a Toilet Seat £70 including delivery. The Seat that was delivered was compatible with my toilet; though a totally different model with plastic hinges instead of metal. general lower quality than presented on the sales page. the Respondent to my query had me first take pictures. I agreed and took very careful pictures which they would later dispute that I'd captured the hinges clearly. which was ridiculous. after the pictures were sent. I had a response saying "We have sent you the right seat." after further communication. they made out the sales images were sub-value of importance as long as the code was correct. which it was apparently. so they weren't interested in acknowledging any fault. they suggested I arrange and pay for recorded service by courier and its return. they were absolutely horrible to deal with. ignoring any valid question. and responding with irrelevant useless information. would not recommend if there is some kind of seller explanation to this negative review. they may say that I was rude. and I would like to paste the exact message they are refurring to so you can read it for yourself: "You cant see the hinges from these photos? https://imgur.io/a/viuj2yc every single response from you; you've sounded annoying and arrogant. you display an item. then send a different one. thats confusing for you? then you really don't belong in sales!" they next sent an email saying they were no longer willing to communicate”

Helpful Report

Posted 2 years ago

Dear Mr Kitt, As per my emails to you, you wrote derogatory and insulting comments. I note that your "copy & paste" is not the same as what we received. You sent a picture of the seat dampers, not the hinges, so we were unable to ascertain whether it was a different seat to what was picture. We did also offer to collect the seat and refund you in full if it was not as sold. If it was exactly as described, we would have either deducted the collection charge from the refund or contacted you to discuss your options. You did not reply. Becky Ellis Customer Service Manager BASD

Posted 2 years ago

“Ordered replacement engine for Aqualisa shower. It came in good time and in good condition.”

Helpful Report

Posted 2 years ago

Thank you so much for your amazing 5 star rating! We are delighted to hear that the replacement engine for your Aqualisa shower arrived in good condition and in a timely manner. BASD Customer service

Posted 2 years ago

“Excellent speedy service, brilliant customer service to help when I ordered the wrong item by mistake, highly recommend!!”

Helpful Report

Posted 2 years ago

Thank you so much Joanne for your five-star rating! We really appreciate your kind words about our speedy service and excellent customer service. BASD Customer Service

Posted 2 years ago

“Very good and helpful service, easy collection. Would recommend.”

Helpful Report

Posted 2 years ago

Thank you so much for the 5-star rating. We look forward to serving you again soon. BASD Customer service

Posted 2 years ago

“The sales assistant was fantastic - Friendly and efficient I could not praise enough”

Helpful Report

Posted 2 years ago

Thank you so much Derek for the wonderful five-star rating! We appreciate your kind words and positive feedback. We're very glad to hear that the sales assistant was fantastic, friendly and efficient. Your kind words are much appreciated and we really couldn't have asked for a better review. Thank you again for being a valued customer BASD Customer service

Posted 2 years ago

Bathrooms And Showers Direct is rated 4.8 based on 2,251 reviews