Bathrooms And Showers Direct Reviews

Name: Bathrooms And Showers Direct
Address: Unit 16, Lumina Way, Enfield, Unit 16, Lumina Way, Enfield, London Borough of Enfield
Rating: 4.84

4.8 Rating 2,251 Reviews

97 %

of reviewers recommend Bathrooms And Showers Direct

4.8

Based on 2,251 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Bathrooms And Showers Direct:

Bathrooms and Showers Direct (BASD) has been established as an internet trading company since 2001 and is well respected within the industry.

We aim to provide knowledge, experience and excellent customer service as well as great products.

We hold a huge amount of stock at our warehouses, all ready to service orders immediately. In most cases, your order will be dispatched the same day.

We are a leading supplier of toilets, basins, baths, showers, taps, heated towel rails, shower pumps, macerators, bathroom accessories, extractor fans, kitchen mixers, bathroom furniture, shower enclosures, shower trays, boilers and all bathroom equipment.

We stock guaranteed high quality products from Ideal Standard, Armitage Shanks, Stuart Turner, Salamander, Grohe, Mira, Saniflo, Aqualisa and other leading manufacturers.

We always have a wide range of well know brands under our special offers section.

Visit Website

Phone:

020 7697 3188

Email:

Info@BathroomsAndShowersDirect.co.uk

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Bathrooms And Showers Direct 5 star review on 25th January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service. Kept informed re status of delivery which was great as the item was delivered within 2 days. Great price too.”

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Posted 2 years ago

“professional company”

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Posted 2 years ago

“Excellent service for a spare part for a toilet flush”

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Posted 2 years ago

“Sell product that they haven't got in stock and expect you to wait 6 weeks and be happy. Having been in business for twenty years myself I feel honesty is the best policy”

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Posted 2 years ago

Good Morning Mark, Thank you for the review, albeit a negative one. We quoted you ten qorking days when you placed your order with us, it was only after we ordered the stock from Grohe, that we were alerted to an issue with production and the extended lead time. As a company, we advise a lead time of no more than 10 working days as generally that is what we are able to achieve, however due to the current worldwide supply chain issues, we do sometimes fail. These are unforeseen circumstances totally out of our control. Whilst the UK is coming out of the Covid restrictions, many countries that supply components of the products we sell have not. This coupled with Brexit, driver shortages, energy price increases, the Ukrainian War and so on does sometimes impact the supply chain. Sadly we often only find out when we try to order something to fulfill a customer order. Whilst we do have a good sized warehouse, we are not able to keep everything on the website on our shelves. I am sorry that we have not been able to supply your order in a timely fashion, but I do believe the service you have received has been informative. Kind Regards Becky Ellis Customer Service Manager BASD.

Posted 2 years ago

“First item was damaged in transit and received a replacement quickly and without any issue. Great price and service.”

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Posted 2 years ago

“Well, the supplier put the wrong shower unit in the right box… communication with the support ladies was excellent and all sorted without hassle the next day! would buy from again. 👍”

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Posted 2 years ago

“Thanks for the product you've shipped to me. It was at the most convenient price and shipment was very swift.”

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Posted 2 years ago

“Great product. Prompt delivery and extremely competitive price. Will definitely be ordering from you again”

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Posted 2 years ago

“Great product, great service. Fast delivery.”

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Posted 2 years ago

“Sadly, I didn't receive my order but this was only because the taps were not in stock and couldn't be supplied until a time after my bathroom fitted was booked to do the job of fitting the taps. Bathrooms and Showers Direct contacted me immediately when they realised there could be a problem, a lovely Customer Service Advisor, Afia Kayani, emailed me and set out in detail what was happening so that I could make an informed choice. So even though I didn't receive an order, the communication and subsequent refund has been undertaken beautifully by Afia. I will certainly use this company again after receiving such excellent Customer Service and so award them 5 out of 5.”

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Posted 2 years ago

“Great service and great prices on a range of bathroom products.”

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Posted 2 years ago

“Fast delivery. Product as described.”

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Posted 2 years ago

“Ordered replacement shower unit, was delivered to address in London, I live in Birmingham, still waiting for order despite being promised it would get delivered quickly”

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Posted 2 years ago

Good Morning Craig, Thank you for the review, albeit a one-star. I understand Afia has been trying to resolve the error that we made when despatching your order, it is very unfortunate that we are also out of stock and were unable to send a replacement quickly. Afia will be in touch this morning with an update for you. This is not indicative of the usual high standard of service we offer our customers. I sincerely apologise for failing you on this occasion. Kind Regards Becky Ellis Customer Service Manager BASD

Posted 2 years ago

“Excellent service, I phoned the office as I had a query on which product I needed, they helped me efficiently so I ordered on line and 2 days later my parcel arrived.”

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Posted 2 years ago

Thanks Diane, much appreciated. BASD Customer Service

Posted 2 years ago

“Very good very nice”

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Posted 2 years ago

Thank you for the review Steven :-) BASD Customer Service

Posted 2 years ago

“Great service, received next day will definitely use again”

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Posted 2 years ago

That's good to hear, thank you Paul BASD Customer Service

Posted 2 years ago

“Easy to order & goods came well within what was stated.”

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Posted 2 years ago

Thanks Darren, glad we were able to help BASD Customer Service

Posted 2 years ago

“Website had all the details I needed to choose the correct replacement and it arrived within 48 hours of ordering. Brilliant.”

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Posted 2 years ago

Thank you Jan, We do our best :-) BASD Customer Service

Posted 2 years ago

“Very prompt service and great product”

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Posted 2 years ago

Thanks for the review Danny! BASD Customer Service

Posted 2 years ago

“Swift delivery and we'll packaged ... product fitted and as per dimensions on the website .”

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Posted 2 years ago

Thank you, Simon. Glad we had the right thing for you. BASD Customer Service

Posted 2 years ago

Bathrooms And Showers Direct is rated 4.8 based on 2,251 reviews